In-Demand Parttime Jobs in Ballarat Vic

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Caravan Park Manager
Shady Acres Caravan Park —Ballarat VIC
- $53,000 - $60,000 a year
- Part-time
- Hospitality
- Management
- Maintenance
Quick Apply
10d
Customer Contact Centre Officer
Department of Energy, Environment and Climate Action —Ballarat VIC
- Part-time
- Hybrid work
- SharePoint
- Communication skills
8d
(ndis) Disability Support Worker (Delacombe VIC 3356) - Female ONLY
CareMile —Delacombe VIC
- $40 - $45 an hour
- Part-time
- CPR Certification
- First Aid Certification
- In-person
- Employee discount
- Professional development assistance
Quick Apply
2026 Talent Community - Station Staff, Ballarat
V/Line —Ballarat VIC
- Part-time
- Customer service
- No degree
- Recruiting
- Paid training
- Commuter assistance
Retail Assistant - Ballarat
ALDI Stores —Ballarat VIC
- $31.27 an hour
- Part-time
- Health insurance
- Annual leave
Quick Apply
3d
Merchandiser
ARMS Merchandising Services —Ballarat VIC
- Up to $32.79 an hour
- Merchandising
- In-person
- Travel reimbursement
- Paid training
Quick Apply
8d
Medical Receptionist
Lotus Family Clinic —Sebastopol VIC
- Part-time
- Organisational skills
- In-person
- Communication skills
- On-the-job training
Quick Apply
3d
Administration Officer
Forensicare Careers —Ballarat VIC
- $72,274.80 a year
- Part-time
- Administrative experience
- Communication skills
- Office experience
- Employee assistance program
Emergency Communications Officer (Ballarat)
Triple Zero Victoria —Ballarat VIC
- $57,086 - $66,110 a year
- Full-time
- Free parking
- Paid training
Casual Wait Person for Busy Restaurant
The Pancake Kitchen —Ballarat VIC
- $33 - $42 an hour
- Weekend availability
- In-person
- Employee discount
- Free food
Quick Apply
10d
Team Member
Coles Supermarkets —Ballarat VIC
- Part-time
- Employee assistance program
- Gym membership
3d
Front of House Staff
Kamred Associates Pty Ltd —Ballarat VIC
- From $24.95 an hour
- Part-time
- Customer service
- In-person
- Cash handling
Quick Apply
Bartender/Front of House
Pancho & Meigas —Ballarat VIC
- $33 - $49 an hour
- Part-time
- Hospitality
- Customer service
- In-person
Quick Apply
Administrator
Journey Early Learning Careers —Ballarat VIC
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance program
10d
Cleaner - Environmental Services Assistant - Daylesford Health
Central Highlands Rural Health —Ballarat VIC
- $28.16 an hour
- Part-time
- Free parking
- Employee assistance program
9d
Fast Food Worker
Midvale Chicken Spot —Mount Clear VIC
- $26.00 - $36.59 an hour
- Part-time
- Customer service
- In-person
- Cash handling
- Employee discount
Quick Apply
Retail Merchandiser - Ballarat - VIC
CROSSMARK Australia —Ballarat VIC
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
3d
Domestic Cleaners
Pearl Home Care —Ballarat VIC
- Part-time
- No experience needed
- Communication skills
Disability Support Worker
Pride Secure Care —Ballarat VIC
- $33 - $70 an hour
- Urgently hiring
- First Aid Certification
- In-person
- Travel reimbursement
- COVID-19 protective measures
Quick Apply

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Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Customer service
Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based onsite in Ballarat, you’ll join a values-based team and do interesting work which matters in helping Victorians access essential public services.

Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.

As a Customer Contact Officer, you will respond and direct all inbound calls as well as complete online enquiries on behalf of our State Government client.

Guided by and following work instructions provided by the system we use, you’ll actively listen to each caller to understand their needs and their enquiry.

As a Customer Contact Officer, you’ll make a positive impact by:

Allocating calls to the most appropriate area or referral based on the callers’ need with support from the system and work instructions we use
Making the referral path and transfer the caller to the most appropriate service, e.g. 000, Crimestoppers., etc.
Completing a crime report or other report types in a timely manner

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.

It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.

The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

Serco is a place for you

As a Customer Contact Officer, you’ll be servicing customer inbound and making outbound calls on behalf of our Victorian Government client.

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

You could be a great fit if you have:

Demonstrated experience providing high quality customer service in a fast-paced environment
The ability to competently navigate software platforms/screens simultaneously
Listen and communicate effectively and show empathy
The ability to maintain a calm, resilient composure
Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
An interest in learning new information and embracing feedback on the job

To be considered for this role, you must be:

An Australian Citizen or hold an appropriate unrestricted work rights
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accomodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

parttime jobs in ballarat vic

Customer Contact Officer

Caravan Park Manager

Customer Contact Centre Officer

(ndis) Disability Support Worker (Delacombe VIC 3356) - Female ONLY

2026 Talent Community - Station Staff, Ballarat

Retail Assistant - Ballarat

Merchandiser

Medical Receptionist

Administration Officer

Emergency Communications Officer (Ballarat)

Casual Wait Person for Busy Restaurant

Team Member

Front of House Staff

Bartender/Front of House

Administrator

Cleaner - Environmental Services Assistant - Daylesford Health

Fast Food Worker

Retail Merchandiser - Ballarat - VIC

Domestic Cleaners

Disability Support Worker

I want to receive the latest job alert for parttime in ballarat vic

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