In-Demand Workforce manager Jobs in Australian Capital Territory

Service Delivery Manager
Viasat, Inc. —Canberra ACT
- Full-time
- Communication skills
10d
Service Delivery Manager
Viasat —Canberra ACT
- Communication skills
10d
Intelligence Development Program 2027 and 2028 intakes
ASIO —Canberra ACT
- $100,425 - $118,220 a year
- Research
- In-person
- AI
- Relocation assistance
- Annual leave
APS6 Entry Level Program Manager
Australian Government —Canberra ACT
- Supervising experience
- Recruiting
- Organisational skills
Operations Manager | Full-time Temporary with a Possibility of Permanency
Canberra Institute of Technology —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Leadership
- Communication skills
9d
Manager | Full-time Permanent
City and Environment —Canberra ACT
- $102,657 - $116,592 a year
- Full-time
- Analysis skills
- Communication skills
10d
Reliability Manager
CAF Australia —Canberra ACT
Regional Administration Manager
Coffey Testing —Fyshwick ACT
- Overtime
- Microsoft Word
- Laboratory
- Microsoft Excel
- Parental leave
- Opportunities for advancement
20h
Hospital Manager - ARH Canberra
Animal Referral Hospital —Pialligo ACT
- $90,000 - $105,000 a year
- Full-time
- Clinic
- Patient care
- Leadership
Quick Apply
Executive Branch Manager, Aboriginal and Torres Strait Islander Health and Wellbeing | Full-time Executive
Canberra Health Services —Canberra ACT
- $238,533 - $245,876 a year
- Full-time
14d
Junior Cadet Project Engineer
O'Neill & Brown Fire Services Pty Ltd —Beard ACT
- $65,043.03 - $85,000.00 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick Apply
13d
Assistant Project Manager
JLL —Canberra ACT
- Leadership
- Construction Management
Deputy Operations Manager
FedEx —Canberra ACT
- Full-time
- Management
- Education
- Bachelor's degree
- Health insurance
- Tuition reimbursement
Deputy Operations Manager
FedEx Australia —Canberra ACT
- Full-time
- Management
- Education
- Bachelor's degree
- Health insurance
- Tuition reimbursement
Assistant Facilities Manager - Residential
JLL —Canberra ACT
- Management
- Organisational skills
Senior Client Delivery Executive
Unisys —Canberra ACT
- Communication skills
Regional Manager – ACT & Southern Tablelands
Aruma —Canberra ACT
- Full-time
- Leadership
Directorate Liaison Officer | Full-time Temporary
Digital Canberra —Canberra ACT
- $149,172 - $167,151 a year
- Temporary
16h
Assistant Director, Protective Security
Australian Electoral Commission —Canberra ACT
- $122,163 - $137,665 a year
- Full-time
- Management
- Leadership
- Communication skills
11d
Team Leader - Talent Acquisition | Full-time Permanent
Canberra Health Services —Canberra ACT
- $102,657 - $116,592 a year
- Full-time
- Recruiting
- Leadership
- Employee assistance program
2d

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Service Delivery Manager

Viasat, Inc. -
Canberra ACT

Apply Now

Job Details

Full-time
10 days ago

Qualifications

Communication skills

Full Job Description

About us:

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:

Serve as a key point of contact with key Australian Government customers.
Manage the end to end service delivery for key Australian Government customers, reporting on compliance with contractual requirements and key performance indicators.
Co-ordinate internal engineering, network operations, field services, project delivery, commercial and sales teams to maintain service continuity.
Lead incident, problem, and change management functions for customer facing services.
Drive service improvement initiatives focused on resilience, operational efficiency, reporting quality and customer satisfaction.
Monitor contractual performance, identify risks, and implement mitigation strategies.
Ensure compliance with Defence security requirements, company policies, and regulatory obligations.
Manage customer escalations professionally and proactively through to resolution.

The day-to-day:

The Service Delivery Manager oversees the daily operational performance of contracted services delivered to key Australian Customers, ensuring incidents, outages, maintenance activities and customer requests are managed effectively within agreed service levels.

They coordinate closely with engineering, sales, commercial, cyber security and Defence stakeholders to resolve issues, manage risks, and maintain continued service levels across the contract.

The role involves regular customer engagement, operation reporting, service review meetings and driving ongoing improvements to service quality, resilience and contractual performance.

What you'll need:

5+ years experience in Service Delivery, Operations Management, or Customer Success within the telecommunications, satellite, Defence or related industry.
Demonstrated experience managing complex government or Defence customer contracts.
Strong understanding of Service Management frameworks.
Excellent stakeholder engagement and communication skills, including executive level reporting.
Commercial understanding of contracts, KPIs, SLAs and service performance metrics.
Ability to work in a regulated and security-conscious environment.
Successful candidates must be eligible to obtain an Australian Government Secret Clearance (NV1)

What will help you on the job:

Success in this role requires strong operation leadership, clear communication, and the ability to coordinate technical and customer stakeholders in high-pressure environments.

Experience working with Defence customers, managing critical communications services and maintaining a disciplined, proactive approach to service delivery will be highly valuable.

EEO statement:

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

EEO AUSTRALIA: Viasat actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds.

Apply Now

Refine Your Search

workforce manager jobs in australian capital territory

Service Delivery Manager

Service Delivery Manager

Intelligence Development Program 2027 and 2028 intakes

APS6 Entry Level Program Manager

Operations Manager | Full-time Temporary with a Possibility of Permanency

Manager | Full-time Permanent

Reliability Manager

Regional Administration Manager

Hospital Manager - ARH Canberra

Executive Branch Manager, Aboriginal and Torres Strait Islander Health and Wellbeing | Full-time Executive

Junior Cadet Project Engineer

Assistant Project Manager

Deputy Operations Manager

Deputy Operations Manager

Assistant Facilities Manager - Residential

Senior Client Delivery Executive

Regional Manager – ACT & Southern Tablelands

Directorate Liaison Officer | Full-time Temporary

Assistant Director, Protective Security

Team Leader - Talent Acquisition | Full-time Permanent

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