In-Demand Senior customer support representative Jobs in Algester Qld

Customer Experience Manager
MEI Group Pty Ltd —Acacia Ridge QLD
- $130,000 - $150,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick Apply
Executive Director, Health Contact Centre
Queensland Government —Brisbane QLD
- Temporary
- Management
- Communication skills
2d
Sales Account Representative
Johns Lyng Group —Brisbane QLD
- Urgently hiring
- Customer service
- Communication skills
2d
Senior TAFE at Schools Coordinator
Queensland Government —Brisbane QLD
- Temporary
- Senior Secondary Certificate of Education
- Analysis skills
- Business
3d
Change Manager
ANZ Banking Group —Brisbane QLD
- Full-time
- Management
- Agile
- Communication skills
4d
Community & Stakeholder Advisor
Fulton Hogan —Fortitude Valley QLD
- Full-time
- Communication skills
- Health insurance
- Parental leave
6d
Senior Payroll Specialist
Aveva —Brisbane QLD
- Full-time
- Analysis skills
- Recruiting
- Parental leave
9d
Senior Regulatory Affairs Specialist
Enovis —Fortitude Valley QLD
- Full-time
- Engineering
- Office
- Bachelor's degree
10d
Sales & Service Consultant - Part time - Victoria
Allianz —Brisbane QLD
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
13d
Assistant Store Manager/2IC
Durable Concrete Coatings —Underwood QLD
- $70,000 - $80,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
Quick Apply
13d
Networking Account Manager
Hewlett Packard Enterprise —Brisbane QLD
- Full-time
- Sales
- Communication skills
Technical Support Specialist (2026-031)
Circle Cardiovascular Imaging —Brisbane QLD
- Full-time
- Remote
- Azure
- DevOps
- AWS
- Wellness program
- Tuition reimbursement
Quick Apply
Senior Data & Information Architect
Novon —Brisbane QLD
- $180,000 a year
- Full-time
- Azure
- SharePoint
- AI
Quick Apply
Employee Relations Advisor
Bank of Queensland —Newstead QLD
- Full-time
- Parental leave
- Employee assistance program
Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ
Amazon Web Services Australia Pty Ltd —Brisbane QLD
- Full-time
- AWS
- Bachelor's degree
- No degree
Technical Services Engineer
Fujitsu —Brisbane QLD
- Management
- Administrative experience
Inside Sales/Customer Service Representative
EMS-Tech Inc —Milton QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick Apply
Customer Relationship Manager
Fujitsu —Brisbane QLD
- Management
- Sales
- Presentation skills
Biologics Sales Specialist – Dermatology (Launch Role) | Brisbane, QLD
Galderma —Brisbane QLD
- Hospital experience
- Parental leave
Senior Electrical Estimator
Wolff Power —Brisbane QLD
- Analysis skills
- Electrical experience
- Travel reimbursement
- Employee assistance program

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Customer Experience Manager

MEI Group Pty Ltd
Acacia Ridge QLD

Quick Apply

Job Details

Full-time
$130,000 - $150,000 a year

Qualifications

CRM software
Sales
Customer service
ERP systems
Analysis skills
B2B
Construction experience
Manufacturing
Leadership
Communication skills

Full Job Description

$130k to $150k + Super (Experience based)
Collaborative team culture
Globally Recognised Business

Mammoth is a world-leading equipment and power system solution provider. We offer a broad range of innovative bespoke and universal solutions to the mining, transport, rail, industrial, agriculture and marine industries globally.

At Mammoth, we believe exceptional customer experiences don't happen by accident—they are created by passionate leaders who empower teams, improve processes, and put customers at the heart of every decision.

Due to our growth, we're now looking to employ a Customer Experience Manager to lead our Customer Service function and champion a service culture that is proactive, accountable, and customer focused. This is a unique opportunity to shape the end-to-end customer journey, build team capability, and influence how our business delivers outstanding outcomes across every customer interaction.

If you're a people-first leader who thrives on coaching teams, driving service excellence, and creating meaningful customer relationships, we'd love to hear from you.

Please note: Applicants will be invited to complete our Automated Screening as part of the shortlisting process.

About the Role:
As the Customer Experience Manager, you will lead a team of Customer Service Representatives and work closely with Team Leaders, Sales Managers and the broader sales team, Operations, Engineering, Product Owners, and Project teams to ensure a seamless customer experience from enquiry to resolution.
You will act as the custodian of the customer journey, driving service consistency, improving operational processes, and fostering a culture of continuous improvement and accountability.

Key Responsibilities:

Lead and inspire Customer Service teams to deliver exceptional customer experiences.
Coach and develop Team Leaders and Customer Service Representatives to build capability and confidence.
Drive continuous improvement initiatives to enhance service delivery and customer outcomes.
Improve triage, case allocation, workflow management, and issue resolution processes.
Partner with Sales, Operations, Engineering, and other stakeholders to improve end-to-end customer journeys.
Monitor customer trends, feedback, and service metrics to identify improvement opportunities.
Ensure CRM and ERP systems are maintained accurately to support customer service excellence.
Manage escalated customer matters and drive timely, effective resolutions.
Oversee the team's response to RFQs and quote requests, ensuring technical input from internal specialists is delivered to customers as clear, professional, sales-ready correspondence.

Mandatory Technical Skills

Demonstrated leadership experience within Customer Service, Customer Experience, Contact Centre, or Service Operations environments.
Proven ability to coach, mentor, and develop high-performing teams.
Experience managing customer escalations and complex service issues.
Strong CRM system management and customer data governance experience.
Experience operating in a complex, B2B environment involving technical products, engineered solutions, or project-based work.
Highly developed communication and stakeholder management skills.
Strong analytical and problem-solving capabilities.
Experience working with KPI-driven service environments.
Strong written communication skills, with the ability to translate technical detail into clear, professional, customer-facing correspondence (e.g. quotes and RFQ responses).

Preferred Experience

Background in mining and resources or related manufacturing, industrial, construction, distribution, transport, rail, agriculture, marine, or project-based environments.
Experience leading customer experience transformation or service improvement programs.
Exposure to CRM and ERP systems and integrated business platforms.
Experience partnering with Sales managers, internal and external sales, Operations, Engineering, or technical teams.
Background in manufacturing, industrial, construction, distribution, transport, rail, marine or project-based environments.
Experience developing customer journey frameworks and service models.
Formal leadership, customer experience, or business improvement qualifications.

What's in it for You?

Opportunity to shape and influence customer experience strategy.
Lead a high-impact team within a growing business.
Work collaboratively with senior leaders across multiple business functions, including sales leadership.
Drive meaningful improvements that directly impact customer satisfaction and business performance.
Supportive culture focused on growth, collaboration, and continuous improvement.

If you believe your skills and experience align with our current requirements, and you’re wanting to join an established industry leader, please send us you updated resume and complete our automated screening today.

Quick Apply

Refine Your Search

senior customer support representative jobs in algester qld

Customer Experience Manager

Executive Director, Health Contact Centre

Sales Account Representative

Senior TAFE at Schools Coordinator

Change Manager

Community & Stakeholder Advisor

Senior Payroll Specialist

Senior Regulatory Affairs Specialist

Sales & Service Consultant - Part time - Victoria

Assistant Store Manager/2IC

Networking Account Manager

Technical Support Specialist (2026-031)

Senior Data & Information Architect

Employee Relations Advisor

Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ

Technical Services Engineer

Inside Sales/Customer Service Representative

Customer Relationship Manager

Biologics Sales Specialist – Dermatology (Launch Role) | Brisbane, QLD

Senior Electrical Estimator

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