Role Overview:
We are looking for a highly skilled
Platform Operation lead to serve as the top-tier escalation point for infrastructure issues, lead complex troubleshooting efforts, and drive continuous improvement across Platform operations. This role demands deep technical knowledge, strong problem-solving skills, and the ability to mentor junior engineers while collaborating across teams.
Key Responsibilities:
- Administer and support Control‑M components (Enterprise Manager, Server, Agents) ensuring platform availability, stability, and performance.
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Perform job onboarding and workflow design: create/modify/retire jobs, folders, sub‑applications, and end‑to‑end workflows as per build standards.
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Configure and maintain dependencies/conditions, resources, calendars, and SLA-driven scheduling for enterprise batch workloads.
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Manage Control‑M governance: naming conventions, folder structures, parameterization, templates, and scheduling best practices; perform periodic compliance reviews.
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Proactively monitor batch cycles, handle failures/restarts/reruns, and perform impact analysis to meet SLAs and reduce recurrence.
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Support Change Management by validating batch-related changes and implementing only through approved ITSM processes and freeze windows.
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Manage Control‑M integrations/modules: MFT/AFT, Automation API, Application Integrator, and other plugins (DB/Web Services/Cloud such as AWS/Azure where applicable).
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Perform/coordinate installation, upgrades, patching, configuration reviews, and migrations for Control‑M components as per the agreed support/ownership model.
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Configure and maintain SSL/TLS and certificate requirements for relevant components (as applicable).
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Provide z/OS batch operational support using Control‑M: monitor daily/weekly/month-end schedules, analyze SYSOUT/condition codes, and execute recovery with JCL overrides/utilities.
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Operate and support Control‑D report processing: generation, indexing, archival, secure distribution, and maintenance of mission/report definitions.
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Provide L2/L3 support for Control‑D Web Access: troubleshoot report visibility/access issues and perform Web Access patching/upgrades/config reviews.
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Manage/coordinate certificate updates for Control‑D Web Access, including connectivity certificate alignment with mainframe gateway components (e.g., IOAGATE) as per stakeholder ownership.
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Administer and support Axway SecureTransport / Axway MFT for secure file transfers across internal systems and external partners.
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Configure/manage SFTP users, trading partners, channels, directories, routing rules, and authentication (key/password/certificate-based).
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Monitor Axway platform health and transfers: uptime, connection load, logs, failures/retries, and ensure timely resolution of incidents/requests/changes.
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Troubleshoot complex transfer issues (connectivity, permissions, routing, automation errors) and coordinate with network/security/infrastructure teams for cross-functional resolution.
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Ensure security and compliance for file transfers: SSH/SSL/TLS/PGP, certificate/SSH key lifecycle management, and audit evidence support.
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Support Axway platform upgrades/patching/migrations and coordinate monthly OS patching as per schedules and policy.
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Build/maintain automation scripts (Shell/Bash/Python/PowerShell) to improve efficiency, reduce manual effort, and enhance monitoring/reporting
Skills & Competencies:
Essential:
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Administer and support Axway SecureTransport / Axway MFT for secure file transfers across internal systems and external partners.
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Configure/manage SFTP users, trading partners, channels, directories, routing rules, and authentication (key/password/certificate-based).
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Monitor Axway platform health and transfers: uptime, connection load, logs, failures/retries, and ensure timely resolution of incidents/requests/changes.
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Troubleshoot complex transfer issues (connectivity, permissions, routing, automation errors) and coordinate with network/security/infrastructure teams for cross-functional resolution.
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Ensure security and compliance for file transfers: SSH/SSL/TLS/PGP, certificate/SSH key lifecycle management, and audit evidence support.
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Support Axway platform upgrades/patching/migrations and coordinate monthly OS patching as per schedules and policy.
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Build/maintain automation scripts (Shell/Bash/Python/PowerShell) to improve efficiency, reduce manual effort, and enhance monitoring/reporting
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Excellent troubleshooting, documentation, and communication skills.
Preferred:
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ITIL Knowledge – Incident, Problem, Change, Release, SLA & service lifecycle managemen
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High Availability (HA) – Control‑M EM/Server HA configuration, Axway clustering, failover setup and testing
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BCP / Disaster Recovery (DR) – DR planning, DR drills, backup and restore strategy, RTO/RPO handling
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Automation & DevOps – Control‑M Automation API, Jobs-as-Code, Jenkins, Git, Shell/Python/PowerShell scripting
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Monitoring Tools – Splunk, Dynatrace, AppDynamics, log analysis, proactive alerting and performance monitoring
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Cloud Exposure – AWS/Azure integration with Control‑M, MFT workflows, basic cloud infrastructure understanding
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Networking Basics – SFTP, FTP, FTPS protocols, ports, firewalls, DNS, connectivity troubleshooting
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Database Basics – SQL queries for batch troubleshooting, database monitoring and issue analysis
ADDITIONAL
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Excellent Customer Interfacing and Vendor Management Skills.
- Excellent Written and Verbal Communication skills.
- Strong attention to detail and outstanding analytical and Problem-Solving skills.
- In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)
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Income Protection Insurance
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Paid Parental and Volunteer leaves
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Employee Assistance Program (EAP)
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Flexible working arrangements (hybrid, reviewed case-by-case basis)
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Health Insurance Discount and Well-being Program
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Access to Fitness and Gym Memberships
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Salary packaging and novated leasing
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Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
