P&C Operations Lead
Lead operations. Improve systems. Shape employee experience at QTC.
We’re seeking an experienced P&C Operations Lead to take ownership of day-to-day people operations while driving continuous improvement across systems, processes and employee experience.
As our People & Culture function continues to mature, we’re introducing this new role to support a high-performing, fit-for-purpose people environment at QTC.
This is a key leadership role within our People & Culture team, balancing operational delivery with uplift initiatives that strengthen compliance, efficiency and service quality.
About the role
Reporting to the Director, People Partnering & Operations, you’ll lead a small team and partner closely with stakeholders across the business to ensure our people operations run smoothly and support QTC’s goal of being a great place to work.
What you’ll be doing
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Lead and mentor a small, high-performing People Operations team
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Oversee day-to-day P&C operations across the organisation
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Ensure accurate, timely and compliant payroll and remuneration processes
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Drive continuous improvement across systems, processes and service delivery
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Lead operational and HR technology projects through to delivery
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Maintain and uplift policies, procedures and governance frameworks
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Oversee employment contracts, compliance and people risk activities
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Provide expert advice on Awards, Enterprise Agreements and employment obligations
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Manage HRIS, reporting and workforce insights to support decision-making
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Act as an escalation point for complex operational and system queries
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Support audits and ensure strong compliance practices
About you
You’re a strong HR operations leader who enjoys improving how things work, using data to drive decisions, and building trusted relationships across the business.
You’ll bring:
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Solid generalist HR experience across the employee lifecycle
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Deep knowledge of employment legislation and HR best practice
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Experience working with HRIS platforms and people data/reporting
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A track record of driving continuous improvement and system uplift
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Strong leadership capability and ability to build trust with your team
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A practical, solutions-focused mindset
Experience & qualifications
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Minimum 5+ years’ experience in HR Operations or Shared Services
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Proven experience using data and reporting to generate insights (Executive/Board level exposure desirable)
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Demonstrated success improving systems and processes to enhance employee experience
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Degree in HR, Business or related field (or equivalent experience)
Desirable
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Payroll experience or certification
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Process improvement (e.g. Lean Six Sigma)
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Experience in financial services
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Exposure to HR system implementations or transformation projects
Build the future with QTC:
QTC is the central financing authority for the Queensland Government and provides financial resources and services for the State. We manage the State’s funding program in the global capital markets to deliver sustainable and cost-effective borrowings for the Queensland Government, local governments, and other related entities (our clients).
We do work that improves Queensland for generations. We are a leader in finance, creating meaningful solutions with profound outcomes. We set the standard in financial solutions. We address the challenges of today, with results for tomorrow.
Benefit from a best-in-class professional development program, flexible work, leadership programs, study support, paid-parental leave, salary packaging and a corporate wellbeing program (including discounts for you and your family to a range of fitness facilities close to home or work).
At QTC we celebrate diversity and are committed to creating an inclusive environment for all employees. We have an equitable, barrier-free application process so please inform us of any accessibility requirements in your application or you can reach out to our Talent Team
[email protected].
