In-Demand Client services officer Jobs in Tweed Heads Nsw

Client Services Officer
United Disability Care —Robina QLD
- From $80,006.68 a year
- Full-time
- Administrative experience
- Organisational skills
- SharePoint
Quick Apply
4d
Accounts & Client Support Officer
Sparrow Insurance —West Burleigh QLD
- From $70,000 a year
- Full-time
- Customer service
- Administrative experience
- Computer skills
Quick Apply
9d
Administration Officer - People & Culture
Tweed Shire Council —Murwillumbah NSW
- $64,608 a year
- Contract
- Research
- Administrative experience
- Time management
7d
Administrative Officer - Planning and Regulation
Tweed Shire Council —Murwillumbah NSW
- $64,608 a year
- Microsoft Word
- Microsoft Excel
- Customer service
7d
Security Officers
Compass Group Australia —Coolangatta QLD
- 12 hour shift
- First Aid Certification
Coordinator, Admissions
Bond University —Robina QLD
- $99,108.89 a year
- Full-time
- Administrative experience
- University
- Communication skills
- Free parking
- Work from home
9d
Scheduling Officer - Community Care
St Vincent's Health Australia —Gold Coast QLD
- Full-time
- Hybrid work
- Customer service
- Business
- Care plans
- Employee assistance program
1d
Team Leader
Queensland Government —Gold Coast QLD
- Leadership
- Communication skills
11d
Customer Service officer - Multi Site
Australian Audiology Hearing Specialiats —Gold Coast QLD
- $27.50 - $32.18 an hour
- Management
- Customer service
- Microsoft Office
Quick Apply
14d
Client Service Officer
HUB24 —Gold Coast QLD
- Full-time
- Communication skills
- Time management
Trainee - Unaccredited Position
NSW Health —Cudgen NSW
- Management
- University
- Communication skills
- Free parking
9d
Administration Officer (Breastscreen)
Queensland Government —Gold Coast QLD
- Full-time
- Communication skills
10d
Schools Liaison Officer
Queensland Government —Gold Coast QLD
- Full-time
- Databases
- Communication skills
8d
Administration Officer - Assets
Queensland Government —Gold Coast QLD
- Temporary
20h
Provisional Fellow
NSW Health —Cudgen NSW
- Management
- Administrative experience
- Clinic
- Free parking
11d
Administration Officer (Home Care and Allied Health Services)
Queensland Government —Gold Coast QLD
- Temporary
7d
Implementation Officer – Financial Planning
Septennial Group —Surfers Paradise QLD
- Full-time
- CRM software
- Organisational skills
- Communication skills
Quick Apply
General Site Supervisor
Meriton Group —Gold Coast QLD
- Full-time
- Management
- Construction site
- Supervising experience
Quick Apply
8d

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Client Services Officer

United Disability Care -
Robina QLD

Quick Apply

Job Details

Full-time
From $80,006.68 a year
4 days ago

Benefits

Salary packaging

Qualifications

Pricing
Certificate IV
Certificate III
Administrative experience
Driver Licence
Organisational skills
SharePoint
Payroll
Financial services
Business Administration
Financial management
Business
Communication skills

Full Job Description

Make a Difference Every Day with United Disability Care (UDC)

At United Disability Care (UDC), we're passionate about empowering people living with disability to love their lives and live their dreams.

We're looking for a highly organised, financially minded Client Services Officer to join our Robina team. This is much more than an administration role—you'll play a key part in managing participant funding, ensuring NDIS compliance, and supporting exceptional client outcomes.

Working closely with clients, Support Coordinators, Plan Managers and our Service Delivery team, you'll ensure participant funding is effectively managed, services remain financially sustainable, and every client receives the highest level of support.

If you enjoy analysing budgets, forecasting expenditure, solving problems and delivering outstanding customer service, we'd love to hear from you.

About the Role

As the Client Services Officer, you'll support participants throughout their entire journey—from initial enquiry and onboarding through to plan reviews and client exits.

This role combines customer service, financial management and operational coordination, ensuring participant funding is maximised, services remain compliant, and operational teams have the information they need to deliver exceptional supports.

Key Responsibilities

Financial & Funding Management

Manage participant funding requests, budgets and expenditure forecasting.
Prepare accurate quotes, Service Agreements and Programs of Support.
Monitor funding utilisation and identify potential over or underspend.
Ensure services remain within approved NDIS budgets.
Maintain SIL billing, participant funding records and financial reports.
Support plan reviews and communicate funding changes to relevant stakeholders.

Client Services & Operations

Manage the client journey from enquiry through to service commencement.
Build strong relationships with participants, families and stakeholders.
Maintain participant records within Carelink and SharePoint.
Implement approved supports into master rosters.
Monitor NDIS Provider Portal bookings and maintain compliance.
Work collaboratively with Service Leaders and Area Managers to support quality service delivery.

What We're Looking For

This role would suit someone with strong financial capability who enjoys working with people.

Essential Skills

Strong financial literacy and confidence managing budgets.
Ability to analyse funding and accurately forecast expenditure.
Excellent analytical and problem-solving skills.
High attention to detail and numerical accuracy.
Outstanding communication and stakeholder engagement skills.
Strong organisational skills with the ability to manage competing priorities.
Proficiency in Microsoft 365.

Highly Desirable Experience

Finance, accounting support, bookkeeping or payroll.
Financial administration or budget management.
NDIS funding management or disability services.
Health administration, banking or financial services.
Knowledge of NDIS Pricing Arrangements and funding guidelines.
Experience with Carelink or similar client management systems.

Qualifications

Minimum two years' experience in administration, financial administration, bookkeeping, accounting support or a similar role.
Certificate III or IV in Business Administration, Finance, Accounting or a related discipline (desirable).
Current Driver Licence.
NDIS Worker Screening Check (or willingness to obtain).

Why Join United Disability Care?

At UDC, our people make the difference.

We offer:

Purpose-driven work that changes lives.
A supportive and collaborative team culture.
Hybrid work flexibility following your six-month training and probation period.
SCHADS Award Level 3 remuneration - $80,006.68 per annum.
Salary packaging of up to $15,990 tax free plus a Meal & Entertainment Card.
Ongoing professional development and the opportunity to build specialist expertise in NDIS funding and participant financial management.

How to Apply

If you're passionate about delivering exceptional client service and have a strong financial mindset, we'd love to hear from you.

Please submit your Resume and a brief Cover Letter outlining why you'd be a great fit for the role to [email protected].

United Disability Care is an Equal Opportunity Employer. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people living with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. We are committed to creating an inclusive workplace and providing reasonable adjustments throughout the recruitment process.

Pay: From $80,006.68 per year

Benefits:

Salary packaging

Work Location: In person

Quick Apply

Refine Your Search

client services officer jobs in tweed heads nsw

Client Services Officer

Accounts & Client Support Officer

Administration Officer - People & Culture

Administrative Officer - Planning and Regulation

Security Officers

Coordinator, Admissions

Scheduling Officer - Community Care

Team Leader

Customer Service officer - Multi Site

Client Service Officer

Trainee - Unaccredited Position

Administration Officer (Breastscreen)

Schools Liaison Officer

Administration Officer - Assets

Provisional Fellow

Administration Officer (Home Care and Allied Health Services)

Implementation Officer – Financial Planning

General Site Supervisor

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