In-Demand Service officer front office Jobs in Sydney, Nsw

Contact Services Officer
iCare External —Parramatta NSW
- $75,728 a year
- Contract
- Hybrid work
- Customer service
- Office
- Administrative experience
- Employee assistance program
- Gym membership
Customer Service Officer
Woollahra Municipal Council —Double Bay NSW
- $80,080 - $88,509 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Parental leave
- Gym membership
9d
Duty Manager - Front Office
Park Hyatt Sydney —Sydney NSW
- $77,000 - $80,000 a year
- Full-time
- Management
- Microsoft Office
- Bachelor's degree
- Parental leave
- Employee assistance program
Administration Officer Cancer and Haematology Service
Western Sydney Local Health District —Sydney NSW
- $71,072.43 - $73,287.41 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
12d
Guest Service Officer
Plaza Premium Lounge —Sydney Kingsford Smith Airport NSW
- $26.70 an hour
- Part-time
- English
- In-person
- Communication skills
Quick Apply
6d
Exam Support Officer
NSW Department of Communities and Justice —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Customer service
- Senior Secondary Certificate of Education
- No degree
- Employee assistance program
5d
Overnight Guest Services Officer - Front Office
Park Hyatt Sydney —Sydney NSW
- Full-time
- Management
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
Ambulatory Care Services Registration Clerk (Administrative Officer Level 3)
NSW Health —Campsie NSW
- $71,072 - $73,287 a year
- Full-time
- Education
- Communication skills
- Parental leave
- Employee assistance program
9d
Administration Officer (Aboriginal/Torres Strait Islander Identified)
Aboriginal Legal Service —Parramatta NSW
- $64,415 - $80,128 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Exam Support Officer
NSW Education Standards Authority —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Customer service
- Senior Secondary Certificate of Education
- No degree
- Employee assistance program
4d
Project Officer - Library Futures
City of Sydney —Sydney NSW
- $112,968 a year
- Full-time
- No degree
- SharePoint
- Parental leave
- Employee assistance program
5d
Patient Liaison Officer
WiSE Specialist Emergency —Caringbah NSW
- From $35.98 an hour
- Part-time
- Customer service
- EMR systems
- Front desk
- Employee discount
Quick Apply
Specialist Hub Patient Liaison Officer
WiSE Specialist Emergency —Caringbah NSW
- From $35.98 an hour
- Part-time
- EMR systems
- Front desk
- In-person
- Employee discount
Quick Apply
Operations Associate
IIQAF —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Hospitality
- Microsoft Office
- POS
Quick Apply
Vendor Master Data Reporting Officer
Evolution Mining —Sydney NSW
- ERP systems
- Finance
- Master's degree
- Life insurance
- Referral program
Administration Officer Level 3 (leave-relief) | Permanent Full-time | Tresillian
NSW Health —Belmore NSW
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee assistance program
4d
Administration Officer Level 3 (leave-relief) | Permanent Full-time | Tresillian
Tresillian Family Care Centres —South Sydney NSW
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Management
- Employee assistance program
4d
Medical Receptionist
IIQAF —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
Duty Manager
Travel + Leisure Co. —Manly NSW
- Weekend availability
- Customer service
- Supervising experience
- Communication skills
Quick Apply
Global Technology Summer Analyst (Core Technology Infrastructure) - 2026/27 - Sydney
Bank of America —Sydney NSW
- Microsoft Excel
- DevOps
- Master's degree
- On-the-job training

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service officer front office jobs near sydney, nsw

Contact Services Officer

iCare External
Parramatta NSW

Apply Now

Job Details

Contract | Fixed term
$75,728 a year

Benefits

Employee assistance program
Gym membership

Qualifications

Customer service
Administrative experience
Financial services

Full Job Description

Contact Services Officer

Summary: Deliver front line workers compensation solutions across underwriting portfolio, partnering with external BPO teams to enhance the customer experience

Parramatta

Permanent & Fixed Term Contract roles
Hybrid working environment | Parramatta Office
Starting Salary Offering $75,728

About the Role

Deliver front line workers compensation solutions across a broad underwriting portfolio of workflow and partnering with external BPO teams to enhance the customer experience of our customers and to build and develop the customer centric reputation of icare consistent with our values and principles.

Benefits

A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
Comprehensive learning and development support aligned to icare’s Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as Contact Services Officer you will:
Receive, respond and resolve enquiries raised by customers to support the provision of a high standard of customer service in line with Underwriting Knowledge Articles.
Manage customer expectations through clear, timely communication and proactive issue resolution.
Accurately record customer interactions, decisions and follow up actions in icare’s systems.
- Assist customers in understanding underwriting requirements, documentation needs and coverage details.
Review and resolve customer concerns and escalate complex complaint matters where necessary.
Collect and review information through effective communication from customers to ensure complete and accurate information is used for policy decision making.
Ensure all customer interactions align with underwriting and regulatory guidelines (Underwriting Knowledge Articles), compliance standards, regulatory requirements and service level agreements.
Maintain confidentiality and ensure compliance with guidelines, policies and regulations in line with the Quality Assurance Framework and targets set by Manager, Contact Centre.
Coordinate underwriting and policy maintenance including new business and cancellations in line with Underwriting Knowledge Articles and regulatory principles.
Serve as a voice of the customer through identifying recurring feedback trends or recurring issues and provide feedback and ideas to contribute to the design and delivery of improved outcomes and service for customers.
Partner with other internal teams to drive positive customer experiences and support the achievement of business objectives.
Respond to issues associated with emerging trends to ensure that any areas of concern are effectively addressed.
Identify and escalate risks as appropriate

Skills & Experience

Experience working in customer service and/or administration roles.

Experience working in the financial services or insurance industry.

Exposure to or experience in underwriting.

Telephony & online chat previous experience

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted
We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

Apply Now

Refine Your Search

service officer front office jobs in sydney, nsw

Contact Services Officer

Customer Service Officer

Duty Manager - Front Office

Administration Officer Cancer and Haematology Service

Guest Service Officer

Exam Support Officer

Overnight Guest Services Officer - Front Office

Ambulatory Care Services Registration Clerk (Administrative Officer Level 3)

Administration Officer (Aboriginal/Torres Strait Islander Identified)

Exam Support Officer

Project Officer - Library Futures

Patient Liaison Officer

Specialist Hub Patient Liaison Officer

Operations Associate

Vendor Master Data Reporting Officer

Administration Officer Level 3 (leave-relief) | Permanent Full-time | Tresillian

Administration Officer Level 3 (leave-relief) | Permanent Full-time | Tresillian

Medical Receptionist

Duty Manager

Global Technology Summer Analyst (Core Technology Infrastructure) - 2026/27 - Sydney

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