LIBRARY OPERATIONS/Creative City/City Life
$112,968.00 per annum plus superannuation
Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.
Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.
The City of Sydney Library provides a space for our vibrant communities to grow, learn connect and create. Our nine branches and 2 library links provide important services for our community, assisting students, visitors, tourists and workers with their technology and information needs.
The Project Officer - Library Futures is a key role in our Library Futures team, who will support the team to position the library as an innovative and inclusive service. The role will work closely with the Extended Library Leadership team to support strategic objectives and drive service improvements in the team. This role leads project and change management initiatives to develop a culture of continuous improvement in the Libraries & Learning team.
This role is required to work in different locations and work flexibly to support opening hours, operations, and programs across 7 days. If you are an experienced GLAM professional or looking for an exciting new opportunity and enjoy working in a rapidly changing environment, this is the role for you!
Key accountabilities:
- Identify, recommend and implement strategies to improve library spaces and services that contribute towards the library strategy.
- Support the implementation of the project management framework through documentation, mentoring and coaching teams through the framework and maintaining accurate and timely documentation.
- Contribute to strategic thinking through network-wide and library spaces planning, project management, risk management, issues management and conflict resolution
- Guide and support teams to deliver efficient equitable and accessible services which are informed by legislation, data analysis, customer feedback and community consultations.
- Identify and recommend strategies to improve staff capabilities ensuring improved standard and quality of service.
- Lead and mentor small project teams, to deliver new initiatives and promote new and innovative ways of working.
- Coach and mentor staff in project management best practices, customer service, information technology, trends and drive change and continuous improvement activities.
- Review and improve processes and systems to drive improvements in efficiency.
- Develop and maintain documentation to ensure consistency in processes and services across the network including the SharePoint sites and work instructions.
- Provide front line customer service by connecting diverse communities to information, technology, spaces, literacy and life-long learning.
The successful candidate will have relevant tertiary qualifications or equivalent experience in Library and Information Management, GLAM sector, or other related field and experience in:
- leading or mentoring teams through change and the ability to develop a team environment with shared goals and objectives
- introducing new innovative practices, workflows and processes to teams
- maintaining documentation with accuracy and attention to detail
This role has the option of a rostered day off each month, known as a 19-day month.
The recommended applicant must complete a pre-employment health declaration, medical assessment and working with children check.
Applications must be submitted online by 11:59pm, Tuesday 14 July 2026.
For more information, contact Paula Pfoeffer, Library Strategy and Planning Manager, at [email protected] or 0437 630 568.
You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.
- 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
- Collaborative approach to flexible working
- City centre head office, with many public transport options.
- Leadership and management development program
- Further education program providing reimbursement of course fees, and study and exam leave
- Opportunity to attend external courses and conferences
- Long service and employee recognition awards
- Employee assistance program offering free, confidential counselling
- We provide 26 weeks of paid parental leave for all new parents, supporting diverse and inclusive families
- Paid and unpaid adoption and long-term fostering leave
- Paid superannuation for up to 52 weeks of parental leave
- Part-time and job-sharing options available
- Supportive return-to-work environment
- Recognised as an Inclusive Employer by the Diversity Council of Australia
- Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network
- Recognised family inclusive workplace
- Veteran employment supporter
We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.
All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.
We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at [email protected] or 02 9265 9333.
