Department/Agency: NESA
Sydney, NSW, AU, 2000
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84739
Guiding the future of NSW education
Position details
Clerk Grade 3/4
Full-time
Salary: $84,659 to $92,701 p.a. plus employer’s contribution to superannuation and leave loading
Temporary up to 3 years
Close to Wynyard station & hybrid work arrangements available
Note: during peak periods the role requires full-time office attendance, attendance at other Sydney sites, and work outside of normal business hours
Contact for enquiries: Surayah Serougi via
[email protected]
About us
At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.
We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).
NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.
About the role
This role is within the Assessment Division at NESA which is responsible for developing, monitoring and managing the assessment and examination processes for students in NSW.
The Exam Support Officer delivers front line customer service to a broad range of clients, including teachers, principals, and school administration staff, HSC exam staff, parents/guardians and students in administering NESA’s Online tests, specifically the Minimum Standard Literacy and Numeracy tests and HSC online exams and other written exams.
On a day-to-day basis you will be responsible for:
Providing level one technical support to a range of stakeholders in administering NESA’s Online tests and exams, and providing support to clients accessing and using eServices, including Schools Online and the web-based testing platform.
Preparing and reviewing support documentation.
Contributing to and participating in user acceptance testing.
Contributing to identifying and implementing system enhancements.
Providing customer service to other HSC exam staff, via phone and email.
Providing support to other unit programs at NESA.
To be successful, you will need:
A valid NSW Working with Children Check for paid employment.
Experience maintaining quality customer service whilst working in a high-pressure work environment.
Note: during peak periods, the Exam Support Officer is required to work outside of normal business hours and at other Sydney locations.
We invite you to download the role description for additional information on the position.
Note:
A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.
At NESA you will benefit from:
An organisation where your contribution has a big impact.
An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices.
Flexible working arrangements and generous leave entitlements.
Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations.
Salary packaging options.
Working in a purpose driven and ethical organisation with committed colleagues.
Ready to join us?
Key information: If you are a current NESA employee or from another NSW government agency who use SuccessFactors for recruitment, it’s important to apply through SuccessFactors to ensure your application reaches our system in the right place. If you need advice on that process follow this guide.
For all other candidates:
Select “Apply now” and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately):
Describe a time you had to deal with a difficult or frustrated customer. How did you handle the situation, and what was the outcome?
Describe a time when you had to explain a technical process to someone with limited technical knowledge. What steps did you use to ensure you provided the information?
Advice on applying for NSW Public Sector roles
If you need reasonable adjustments for the recruitment process and workplace, please reach out to
[email protected]
Close date: Tuesday 14 July 2026 at 11.59pm AEST
Thank you for your interest, we look forward to receiving your application.
#S/DNI
Important information
NESA’s Statement of Commitment to Child Safety
All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.
We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.
Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.
A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles
