About Park Hyatt Sydney
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
Park Hyatt Sydney is recruiting for a professional Guest Service Officer to join our Front Office team. Join us to redefine luxury.
About the Role
In the role of Guest Service Officer you will be responsible for the guest’s arrival and departure experience. Reporting to the Overnight Duty Manager, you will be enjoying an inclusive working environment within a dynamic team that extends beyond the realms of Front Office. This varied and dynamic role provides a chance to develop your professional hospitality career within an international company; either in Australia or overseas.
Main Responsibilities
- Personally and frequently verifies that guests are receiving the best possible service during arrival and departure.
- To be familiar with the handling of cashiering functions.
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
- Greet and escort guests and assists with safely valet parking guest vehicles, delivery of luggage, registering of guests and escorting guests to room
- To have a sound knowledge of the local environment with regard to attractions, places of interest, restaurants, shopping areas etc.
- To provide a courteous and professional service at all times.
- Ensures the delivery of the Brand promise and provides a professional and courteous service to hotel guests at all times.
- Ensures high standards of personal presentation and grooming
