In-Demand Advisory support occupations Jobs in Melbourne, Vic

Support Analyst
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Azure
- Management
- SQL
8d
Project Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Administrative experience
6d
Careers/Pathways Coordinator
Victorian Government —Melbourne VIC
- Full-time
- Administrative experience
- Senior Secondary Certificate of Education
- Communication skills
8d
Advisor, People & Capability
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Psychology
- Annual leave
- Employee assistance program
7d
Portfolio Scheduler
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Administrative experience
- No degree
9d
Strategic Advisor, Office of the CEO
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Recruiting
12d
Administration Advisor
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Administrative experience
1d
Senior Project Officer
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Recruiting
13d
Senior Policy/Projects Advisor
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Analysis skills
- Communication skills
1d
Teacher Librarian
Victorian Government —Melbourne VIC
- Part-time
- University
- Leadership
- Communication skills
2d
Oracle Fusion Applications Lead
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- ERP systems
6d
Rehabilitation Consultant - Allied Health (First Nations Identified Role)
Konekt —Melbourne VIC
- Full-time
- Hybrid work
- Health insurance
- Parental leave
Quick Apply
Senior Analyst, Accounting Policy
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
Claims Specialist - General Liability
Victorian Government —Melbourne VIC
- Up to $150,000 a year
- Full-time
- Hybrid work
13d
Senior Governance, Reporting and Project Officer
Victorian Government —Melbourne VIC
- $104,925 - $122,409 a year
- Full-time
- Hybrid work
- Leadership
- Commuter assistance
- Work from home
12d
Engagement and Governance Officer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
6d
Clinical Ethicist
Victorian Government —Melbourne Western Suburbs VIC
- $127,535 - $148,309 a year
- Part-time
- Communication skills
9d
Senior Lawyer, Transport Advisory
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Analysis skills
8d
Senior HR Business Partner
Victorian Government —Melbourne VIC
- $107,178 - $115,111 a year
- Full-time
- Hybrid work
6d

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advisory support occupations jobs near melbourne, vic

Support Analyst

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
8 days ago

Qualifications

Jira
Azure
Management
IIS
IT service management
SQL
ITIL
Security
ServiceNow
Agile
Systems analysis
Application support
Working with Children Check
Help desk

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DE/FPIS/1943717

Reporting to the ECE Senior Specialist System Operations, the Support Analyst will join the ECE System Operations team within Early Childhood Digital Services. This role plays a crucial part in supporting applications and systems within the Early Childhood Education sector.

Joining a broader team, this role will be responsible for dealing with user queries and investigations, administering user access, and providing day-to-day support across ECE applications and systems.

The role will provide support to users and stakeholders both internal and external to the Department of Education.

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

About the Division

The Information Management and Technology Division (IMTD) guides the Departments' digital capability and is leading digital transformation for the Department including Victorian government schools. The division architects manage and support the largest technology network in Victoria, which has a user base of approximately 750,000 staff and students.

IMTD provides innovation and leadership in the transformation and management of the Department's digital capability through the implementation of solutions on the department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration.

As a valued member of the diverse IMTD team, you will have the opportunity to be part of influencing the new way of working for the department through your strong technical skills and customer-centric approach.

This position sits in the Early Childhood Education Digital Services Branch. A minimum requirement of 3 days a week in the DE office is required, plus a valid Working with Children Check (E).

About the Role

Joining a broader team, this role will be responsible for dealing with user queries and investigations, administering user access, and providing day-to-day support across ECE applications and systems.

The role will provide support to users and stakeholders both internal and external to the Department of Education.

24 month Fixed Term contract

Key activities will include.

Technical support – record all user support requests, whether received by phone, email, or other methods, ensuring complete information is captured in the ITSM system.
Providing phone-based support to users of supported systems, addressing inquiries received via dedicated queues active between 9 AM and 5 PM.
Providing consultation, trouble shooting and advisory service to system
Logging and maintaining support requests to ensure all requests for support including incidents are dealt with according to agreed standards and
Investigation and resolution of issues, system modifications, updating documentation and defining
System monitoring with real-time monitoring
Contribute to the development of system documentation, processes and knowledge
Assist in system analysis and testing
Manage access to the
Produce system reports and data for
Help improve business processes, reporting and
Some out-of-business hours support is required for critical priority support incidents and planned production activities.

Attributes

You have experience in providing application support and dealing with system end users.

Experience in end-user support via the Helpdesk or Support team.
Experience with debugging, triaging and
Experience with SQL database
IT Service Management experience and ITSM tools (ServiceNow).
Cloud Web Applications (Azure), and data platforms (SQL).

Desirable Qualifications and Experience

Essential:

Experience in end-user support via Helpdesk or Support team.
Experience with debugging, triaging, and
Experience with SQL database
IT Service Management experience and ITSM tools (ServiceNow).
IIS Web Applications (Azure), and data platforms (SQL).

Desirable:

Relevant tertiary qualification in Information
Experience in supporting identity management services such as Azure
Experience in using Jira and
ITIL

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact John Rodriguez - Senior Manager System Operations via [email protected]

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 8th September 2026

Applications close Tuesday 8 September 2026 at 11.59pm

Posted

25 August 2026

Apply Now

Refine Your Search

advisory support occupations jobs in melbourne, vic

Support Analyst

Project Support Officer

Careers/Pathways Coordinator

Advisor, People & Capability

Portfolio Scheduler

Strategic Advisor, Office of the CEO

Administration Advisor

Senior Project Officer

Senior Policy/Projects Advisor

Teacher Librarian

Oracle Fusion Applications Lead

Rehabilitation Consultant - Allied Health (First Nations Identified Role)

Senior Analyst, Accounting Policy

Claims Specialist - General Liability

Senior Governance, Reporting and Project Officer

Engagement and Governance Officer

Clinical Ethicist

Senior Lawyer, Transport Advisory

Senior HR Business Partner

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