In-Demand Helpdesk support Jobs in Australia

Junior IT Support Officer
Flower Power —Erskine Park NSW
- Full-time
- Azure
- Microsoft Office
- University
- Travel reimbursement
Quick Apply
2h
Helpdesk Services Engineer II
BigCommerce —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Management
- Customer service
12h
Support Analyst
Department of Education —Melbourne City Centre VIC
- Full-time
- Azure
- Management
- SQL
21h
Customer Service Advisor
City FM Australia —Mulgrave VIC
- Part-time
- Customer service
- Communication skills
- Paid training
Quick Apply
19h
Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- Communication skills
4d
Remote Mechanical Diagnostic Technician
Smart AVR —Nerang QLD
- Full-time
- Remote
- Office
- Analysis skills
- Computer skills
14d
ICT Daily Operations Manager
Plenty Valley Christian College —Doreen VIC
- $90,000 - $110,000 a year
- Full-time
- Management
- Customer service
- Leadership
Quick Apply
6d
SAP Consultants - Australia
Capgemini Sogeti —Sydney NSW
Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- No degree
- Analytics
1d
Project Analyst
Victorian Government —Bendigo VIC
- $44.03 an hour
- Full-time
6d
Services Support Officer | Full-time Temporary with a Possibility of Permanency
Justice and Community Safety —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
6d
Facilities Manager
JLL —Sydney NSW
- Management
- Health insurance
- Parental leave
Senior Contracts & Governance Paralegal
Logicalis —Victoria
- $125,000 - $145,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Parental leave
- Employee assistance program
Regional Operations Director
JLL —Sydney NSW
- Engineering
- Bachelor's degree
- Business
- Health insurance
- Parental leave
SAP Consultants - Australia
Capgemini —Sydney NSW
Senior Case Manager
Planning —Sydney Western Suburbs NSW
- $155,764 - $181,393 a year
- Full-time
- Engineering
- Organisational skills
- Time management
5d
Customer Valet - Print Services
Konica Minolta Business Solutions Australia —Adelaide SA
- Part-time
- Customer service
- Travel reimbursement
- Parental leave
Quick Apply
12d
Facilities Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Quick Apply
Precinct Facility Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Management
Quick Apply
4d
Solution Architect Applications & Data – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- AWS
- No degree
1d

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Junior IT Support Officer

Flower Power -
Erskine Park NSW

Quick Apply

Job Details

Full-time
2 hours ago

Benefits

Travel reimbursement

Qualifications

Azure
Microsoft Office
Driver Licence
IT support
POS
Communication skills
Intune
Time management
Help desk

Full Job Description

Flower Power is Australia's largest Garden & Landscape centre group with retail andwholesale operations throughout the Sydney metropolitan area. Our people arecommitted to delivering the best service to our customers!

Are you a young tech-savvy Junior seeking a rewarding opportunity to launch into an IT career in a fast-paced, high-performing retail organisation? Look no further! We are currently searching for a dedicated and passionate Junior IT Support Officer to join our diverse and innovative team as we go through our Digital Transformation Journey. As an integral member of our company, you'll have the chance to work in an environment where you will be educated on supporting our systems and broadening your technical skills whilst making a significant impact on our operations.

What we will need from you

Work 5 days from Sunday - Thursday
Work on Public Holidays (Time in Lieu in return)
Work from a Western Sydney Location Full-Time
Have your own car and valid Driver Licence ( business use will be reimbursed)
Travel between 10 Sydney stores as required.
Willingness to learn!

Role Responsibilities

Provide exceptional Level 1 - 3 support to staff, both remotely and onsite, ensuringadherence to service level agreements for various systems including POS, ERP,Telephony, Hardware, Software, Servers, Cloud Solutions, and Mobile Devices.
Offer day-to-day support for Microsoft server operating systems, MS Office 365,Active Directory (Azure/On-Prem), Intune, and Defender environments.
Conduct training sessions for store, wholesale departments, and head office staff onPOS and Head Office systems as needed.
Actively participate in key initiatives aimed at digital transformation, processautomation, and improving the user experience.
Implement and enforce IT security policies and procedures, contributing to securityrisk assessments, vulnerability assessments, and penetration testing.
Proactively identify potential issues, propose solutions to mitigate risks, and identifyopportunities for continuous improvement.
Monitor Information Security risks, ensuring adequate protection for Flower Power, including risks associated with third-party suppliers and outsourcing.
Collaborate with Flower Power IT staff, programmers, and other business personnelto efficiently provide support for IT platforms and applications.
Develop and maintain comprehensive technical documentation as required.
Demonstrate productivity and effective time management skills with minimalsupervision, utilising job tracking systems.
Provide after-hours IT support as part of the IT team's after-hours support roster.

About You

As Flower Powers preferred Candidate you will have:

Full Australian working rights
Currently studying IT at TAFE/University or have recently completed an ITTraineeship or have equivalent work experience.
The ability to handle multiple IT helpdesk and support enquiries both remotely andin person including but not limited to laptops, Points of Sale, PC's, printers,telephone systems, alarm systems and Network Infrastructure.
Strong technical aptitude and a genuine passion for technology.
A willingness to learn and go above and beyond to grow your technical skills.
Strong problem-solving and decision-making skills.
An ability to work independently and collaboratively as part of a team.
Flexibility to provide occasional after-hours support to address urgent outage issues.
Have outstanding communication skills and attention to detail whilst managing multiple demands.
Applicants with any knowledge of PowerShell, Windows Operating Systems, Microsoft 365 Suite, and Active Directory will be highly regarded.

Only suitable candidates will be contacted – Salary negotiable based on experience.

Flower Power Group is an equal opportunity employer.

We just don't grow plants - we grow our People!

Application Question(s):

Do you have experience using point of sale (POS) software?
Which of the following Microsoft Office products are you experienced with?

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in australia

Junior IT Support Officer

Helpdesk Services Engineer II

Support Analyst

Customer Service Advisor

Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney

Remote Mechanical Diagnostic Technician

ICT Daily Operations Manager

SAP Consultants - Australia

Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Project Analyst

Services Support Officer | Full-time Temporary with a Possibility of Permanency

Facilities Manager

Senior Contracts & Governance Paralegal

Regional Operations Director

SAP Consultants - Australia

Senior Case Manager

Customer Valet - Print Services

Facilities Manager

Precinct Facility Manager

Solution Architect Applications & Data – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

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