In-Demand Software development occupations Jobs in Australia

Client Advisor
icare —Sydney NSW
- From $116,981 a year
- Full-time
- Office
- Case management
- Communication skills
- Employee assistance program
- Gym membership
1d
Senior Policy and Project Officer
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Analysis skills
- AI
21h
Librarian
Victorian Government —Melbourne Eastern Suburbs VIC
- Full-time
- Communication skills
2d
Inpatient Administration Officer (Admin Off Lvl 2) - Casual Pool
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $34.93 - $36.09 an hour
- Part-time
- Casual pool
- Customer service
- Microsoft Office
- Annual leave
- Parental leave
4d
CCLHD - Pharmacy Technician Grade 1
Central Coast Local Health District —Gosford NSW
- $35.97 - $38.43 an hour
- 12 hour shift
- Customer service
- Organisational skills
- Computer skills
- Relocation assistance
- Parental leave
2d
Diesel Motor Mechanic
Farmers Centre (WA) Pty Ltd —Ravensthorpe WA
- From $45 an hour
- Overtime
- In-person
- Relocation assistance
- Professional development assistance
Quick Apply
Senior Prison Officer - Metropolitan Remand Centre
Victorian Government —Melbourne Western Suburbs VIC
- $83,288 - $98,651 a year
- Full-time
- Microsoft Office
- Case management
- Leadership
1d
Patient Transport Officer Wilcannia
Far West Local Health District —Dubbo NSW
- $34.49 an hour
- Part-time
- First Aid Certification
- Communication skills
7d
Clinical Nurse Educator
Hunter New England Local Health District —Tamworth NSW
- $62.67 - $64.70 an hour
- Part-time
- Research
- Computer skills
- Communication skills
- Annual leave
- Parental leave
4d
Occupational Therapist, Speech Pathologist and Psychologists Welcome | International Pathway
Connect2Care —Australia
- $76,515 - $96,400 a year
- Full-time
- Master's degree
- Supervising experience
- Psychology
- Work from home
- Employee assistance program
Quick Apply
Assistant Project Officer
Regional Development & Delivery —New South Wales
- $87,199 - $95,482 a year
- Full-time
- Microsoft Office
- Administrative experience
- Construction experience
1d
Assessment Officer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Recruiting
21h
Senior Spatial Intelligence Analyst (Road Safety)
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Analytics
15h

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Client Advisor

icare -
Sydney NSW

Apply Now

Job Details

Full-time
From $116,981 a year
1 day ago

Benefits

Employee assistance program
Gym membership

Qualifications

Case management
Communication skills

Full Job Description

icare

Reference number

498907

Occupation

Insurance, Workers Compensation

Work type

Full-Time

Location

Sydney City

Salary Information

Closing date

03 September 2026 at 11:55pm

To ensure person centred, timely, quality and cost-effective services are coordinated and provided to meet CTP Care client’s needs and scheme objectives.

Help CTP Care clients achieve their treatment and recovery goals.
Permanent, Fulltime position, Sydney CBD location
Primarily office-based role (Kent Street, Sydney), salary from $116,981+ super

About the Role

To ensure person centred, timely, quality and cost-effective services are coordinated and provided to meet CTP Care client’s needs and scheme objectives.

In this role you will be a point of contact for CTP Care clients who are in the proactive segment. You will be required to manage complex and sensitive conversations, make decisions regarding clients’ entitlements to the scheme and priorities for service need, and understand how the long-term effects of injury impact on daily living and identify when the individual would benefit from intervention.

Benefits

A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
17.5% annual leave loading
icare day – access to an extra day’s leave
Comprehensive learning and development support aligned to icare’s Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as an Client Advisor you will:

Effectively manage a portfolio of people with treatment and care claims using a person-centred approach to identify immediate/ ongoing needs and risk factors of poor health outcomes.
Review and interpret medical/ claim information from insurers, health professionals and other key stakeholders to identify needs and achieve optimal client outcomes.
Identify complex cases / issues and escalate to Injury Management Specialist and/ or Team Leader.
Liaise and collaborate with the client and external service providers to gather and verify relevant information to form goals, ensuring appropriate service provision within legislative framework.
Apply critical reasoning and thinking within a decision-making framework regarding approving recommendations for reasonable and necessary treatment and care within agreed financial delegations.
Implement proactive claims management strategies in partnership with the injury management specialists and other internal and external stakeholders.
Plan and implement treatment and care services to enhance each client’s capacity to achieve their goals, as identified in their Recovery Plan.
Communicate (written/ verbal) regulatory requirements/ expectations and treatment and care decisions to stakeholders whilst providing optimal customer experience.
Manage payments, including reviewing and processing invoices within financial delegation.
Maintain accurate records in the case management system, in a fast-paced environment for the team/ business unit in accordance with records management policies and procedures.
Adhere to the KPIs that monitor and measure key areas of the role and the scheme.
Assist with onboarding processes and be adaptable to role structure changes with changing business and client needs.
Work collaboratively with all CTP Care teams to improve quality assurance, disputes and complaints processes and continuous improvement systems to drive quality and consistency in decision making and service delivery.
Apply empathy and an understanding of complex customer circumstances to resolve customer complaints in line with conduct principles, as the need arises.

Skills & Experience

Minimum 3 years personal injury claims experience
Strong practical experience in identifying, reviewing and coordinating services for people and families experiencing chronic injuries or disability.
A sound understanding of the needs and perspectives of people with chronic injury within a legislated environment.
Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
Sound ability to make and communicate decisions verbally and in writing in a statutory environment.
Excellent communication skills – ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders including chairing case conferences.
Ability to set clear expectations and engage in difficult conversations with clients and stakeholders in a clear and empathetic manner.
Experience managing a caseload utilising a case management system/software
Capability to work in a dynamic environment
Sound understanding of the Motor Accident Guidelines legislation and CTP scheme.
Relevant tertiary qualifications in a health, disability, or personal injury discipline (preferred)
Allied health clinical practise experience (preferred)
Experience working in the NSW CTP scheme. (preferred)

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted

We are a Circle Back Initiative Employer – we commit to respond to every applicant
A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

Apply Now

Refine Your Search

software development occupations jobs in australia

Client Advisor

Senior Policy and Project Officer

Librarian

Inpatient Administration Officer (Admin Off Lvl 2) - Casual Pool

CCLHD - Pharmacy Technician Grade 1

Diesel Motor Mechanic

Senior Prison Officer - Metropolitan Remand Centre

Patient Transport Officer Wilcannia

Clinical Nurse Educator

Occupational Therapist, Speech Pathologist and Psychologists Welcome | International Pathway

Assistant Project Officer

Assessment Officer

Senior Spatial Intelligence Analyst (Road Safety)

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