In-Demand Technical support Jobs in Moonee Ponds, Vic

KMD Brands - ANZ Technical Support Specialist
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —South Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee discount
5d
End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
6h
IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
9h
Microsoft M365 Systems Administrator
Visy —North Melbourne VIC
- Full-time
- Azure
- SharePoint
- Communication skills
Technical NMR Support Officer
University of Melbourne —Parkville VIC
- $111,275 - $120,453 a year
- Full-time
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
1d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Allocation Systems Support Analyst
Accent Group —Cremorne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick Apply
12d
IT Operations Specialist
Reece Group —Cremorne VIC
- Full-time
- Customer service
- Communication skills
IT Onsite Technician - Melbourne
Hemmersbach GmbH & Co. KG —Melbourne VIC
- Full-time
- English
- Microsoft Office
- POS
ICT Product Manager: Digital Evidence Management Systems
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Agile
- Leadership
- Communication skills
1d
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
Network Administrator
Country Fire Authority —Burwood East VIC
- Full-time
- Hybrid work
- Azure
- No degree
- Parental leave
12d
Senior IT Support Officer
BioAgilytix —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
Quick Apply
Senior Systems Administrator
NTT —Melbourne VIC
- Contract
- Administrative experience
Quick Apply
12d
Senior IT Support Engineer
Metcash —Port Melbourne VIC
- Full-time
- Customer service
- ERP systems
- Communication skills
- Annual leave
- Parental leave
8d
Service Desk Analyst
Parliament of Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
1d
Oracle Service Desk Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- ERP systems
6h
Library Support/ IT Support
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- Communication skills
6d

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KMD Brands - ANZ Technical Support Specialist

KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz
South Melbourne VIC

Apply Now

Job Details

Full-time
5 days ago

Benefits

Employee discount

Qualifications

Knowledge management
Management
Technical support
Communication skills

Full Job Description

Join Our Team at KMD Brands —ANZ Technical Support Specialist
Location: South Melbourne or Torquay, Australia
Brand: KMD Brands

Are you a hands-on IT professional who enjoys solving complex technical challenges, supporting large-scale retail operations, and driving technology improvements that make a real impact?

We're looking for an ANZ Technical Support Specialist to join our Technology team. This is an exciting opportunity for someone who thrives on troubleshooting, project delivery, and providing exceptional support across a fast-paced retail environment. You'll be the escalation point for our Service Desk, play a key role in new store openings and technology projects, and help shape the development of our Tier 1 support team.

With exposure across Australia, New Zealand, and eventually our broader global network, this role offers plenty of variety, technical challenge, and the opportunity to make your mark across a growing family of iconic outdoor brands.

Why You’ll Love Working With Us
At KMD Brands, we believe your job should enrich your life — not just fill your time. When you join our team, you get access to a range of genuinely valuable benefits:

A brand with purpose
We are B Corp certified — sustainability and people are at the heart of everything we do. Work for a business that prioritises protecting the planet and giving back.
Gear you’ll love at prices you’ll love more
Generous staff discounts across Kathmandu and Rip Curl. Access to additional perks across our wider brand family.
Grow with us
Meaningful career opportunities across stores, support offices, and distribution in Australia and New Zealand. Pathways into more departments.
A culture built on teamwork and adventure
Work alongside people who share your passion for the outdoors. Be part of a supportive, fun and inclusive team environment.

Reporting to the Global Service Delivery Manager, you'll provide advanced technical support across KMD Brands, managing Tier 1 escalations, complex service requests, and supporting store development projects and IT initiatives.
You'll split your time between day-to-day technical support and project delivery, working closely with internal teams, external partners, and retail stakeholders to ensure technology solutions are implemented smoothly and effectively.
As the primary IT contact for our South Melbourne and Torquay offices, you'll also take ownership of local site support and technology assets, while mentoring the Service Desk team and contributing to continuous improvement initiatives.

You will:

Act as the escalation point for complex Tier 1 Service Desk issues
Diagnose and resolve advanced hardware, software, networking, and retail systems problems
Support store openings, refurbishments, and technology implementations across ANZ
Partner with IT Project teams to deliver infrastructure and technology initiatives
Conduct site visits for installations, troubleshooting, project rollouts, and support requirements
Provide business-as-usual support for the South Melbourne and Torquay offices
Manage local IT assets and act as the primary technology contact for both sites
Create and maintain technical documentation, procedures, and knowledge articles
Coach and support Tier 1 team members through knowledge sharing and technical guidance
Collaborate with stakeholders across the business to improve service delivery and operational efficiency

What We’re Looking For…
You'll be a technically capable and customer-focused IT professional who enjoys balancing hands-on support with project-based work. You're a natural problem solver who can confidently tackle complex technical issues while building strong relationships across a diverse stakeholder group.

You'll bring:

Experience in a Service Desk, Technical Support, Systems Support, or similar IT role
Strong troubleshooting skills across hardware, software, networking, and Microsoft environments
Experience supporting retail technology environments and store-based systems
A proactive approach to problem solving and continuous improvement
Excellent communication skills and the ability to explain technical concepts to non-technical audiences
Experience working on IT projects, implementations, and deployments
Strong documentation and knowledge management skills
The ability to prioritise competing demands in a fast-paced environment
A collaborative mindset and passion for supporting and developing others

About KMD Brands…
KMD Brands is home to some of the world's most loved outdoor brands, including Kathmandu, Rip Curl and Oboz. Our purpose is to inspire and enable more people to enjoy the outdoors while creating positive outcomes for people and planet.

As a Certified B Corp, we're committed to using business as a force for good. From sustainability and innovation to creating great experiences for our customers and communities, we're focused on making a meaningful impact.

Whether we're opening new stores, improving existing ones or supporting our teams across the globe, we're united by a passion for adventure, collaboration and continuous improvement.

Ready to Start Your Next Adventure?
Ready to take the next step in your IT career? We'd love to hear from you. Apply now and join us on the journey.
Diversity, Inclusion & Belonging at KMD Brands
At KMD Brands, we believe that diversity makes us stronger. We’re committed to building an inclusive workplace where everyone feels valued, respected, and empowered to be themselves. We celebrate the unique backgrounds, experiences, and perspectives of our people — across age, gender, identity, race, sexual orientation, ethnicity, and physical and mental ability. We know that when our team reflects the communities we serve, we create better outcomes for everyone. We proudly acknowledge and pay respect to Tangata Whenua, the Indigenous Nations, First Peoples, and Custodians of the lands and waterways on which our brand head offices reside in Aotearoa New Zealand, Australia and the United States. Their enduring connection to land, waters, and culture continues to inspire and guide us.

Apply Now

Refine Your Search

technical support jobs in moonee ponds, vic

KMD Brands - ANZ Technical Support Specialist

End User Technical Support Consultant

IT Service Desk Team Leader

Microsoft M365 Systems Administrator

Technical NMR Support Officer

Service Desk Analyst

Senior Technical Customer Support Engineer - Australia

Allocation Systems Support Analyst

IT Operations Specialist

IT Onsite Technician - Melbourne

ICT Product Manager: Digital Evidence Management Systems

Help Desk Technician

System Administrator - 12 mth FTC

Network Administrator

Senior IT Support Officer

Senior Systems Administrator

Senior IT Support Engineer

Service Desk Analyst

Oracle Service Desk Officer

Library Support/ IT Support

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