About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
You can find out more about our Ministers, leadership and entities here: Department of Government Services.
About the Group
The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery.
About the Role
The Oracle Service Desk Officer provides critical support for Oracle systems, focusing on user access management, ticket triaging, and helpdesk services. The role will maintain security integrity through precise lifecycle management in ServiceNow or Jira while supporting the Service Delivery Manager in optimizing system processes and documentation.
Key Accountabilities
About You
To be successful in this role, you will need to possess the following attributes:
Experience with Oracle ERP user access management, including roles, permissions and security profiles, and knowledge of finance systems and processes is highly desirable.
This role is Ongoing and is only open to applicants with relevant rights to work in Australia.
For more information, please see the .
How to apply
Apply before the advertised closing date 11:59pm on 9 September 2026. All applications should include:
- a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
