In-Demand Support analyst Jobs in Canberra Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
1d
Infrastructure Analyst | Full-time Temporary
Infrastructure Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
12h
Senior Finance Analyst | Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Hybrid work
- Analytics
6d
Business Analyst
Unisys —Canberra ACT
- Full-time
- Writing skills
- Analysis skills
- Software development
Senior Cyber Security Governance Analyst
Worklogix —Canberra Capital Hill ACT
- $120 - $140 an hour
- Contract
- In-person
- Work from home
Quick Apply
7d
Senior Cyber Security Governance Analyst
The Business Agility Group —Canberra ACT
- Full-time
7d
SOC Analyst
BeyondTrust —Canberra ACT
- On call
- Remote
- Management
- Master's degree
- Scripting
Quick Apply
5d
Senior Cyber Security Governance Analyst - Contract
Centorrino Technologies —Canberra ACT
- Weekend availability
- Analysis skills
- Communication skills
Quick Apply
7d
Enterprise Architect (Lead Cloud Applications Migration Architect)
Unisys —Canberra ACT
- Azure
- AWS
- Presentation skills
6d
Cortex XSIAM SME / Engineer
Showtime Consulting —Canberra ACT
- Azure
- AWS
- Analysis skills
11d
Business Analyst - EL 1
Australian Taxation Office —Canberra ACT
- $129,551 - $141,239 a year
6d
Clinical Analyst - Australia
GeneDx —Canberra ACT
- $202,000 - $230,000 a year
- Remote
- Medicine
- Doctoral degree
- Microsoft Office
Behaviour Support Practitioner
The Centre for Positive Behaviour Support —Deakin ACT
- $73,000 - $100,000 a year
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
- Parental leave
Quick Apply
6d
NBA Designer
Showtime Consulting —Canberra ACT
- Management
- SQL
- Analysis skills
4d
Senior Cyber Security Governance Analyst
PowerData Group Consulting —Canberra ACT
- Contract
- Communication skills
Quick Apply
9d
SIEM Engineer- AU Citizen with Security Clearance
Accenture —Canberra ACT
- Full-time
- Leadership
- On-the-job training
- Parental leave
14d
Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)
Accenture —Canberra ACT
- Full-time
- CRM software
- ERP systems
- Finance
- On-the-job training
Finance Officer
Downer Group —Canberra ACT
- Communication skills
PAM Senior Developer (Delinea)
Accenture —Canberra ACT
- Full-time
- Management
- APIs
- On-the-job training
- Parental leave
Project Financial Accountant
Accenture —Canberra ACT
- Full-time

I want to receive the latest job alert for support analyst in canberra act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support analyst jobs near canberra act

ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
1 day ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

support analyst jobs in canberra act

ICT Customer Support Officer – Service Desk Analyst

Infrastructure Analyst | Full-time Temporary

Senior Finance Analyst | Full-time Temporary with a Possibility of Permanency

Business Analyst

Senior Cyber Security Governance Analyst

Senior Cyber Security Governance Analyst

SOC Analyst

Senior Cyber Security Governance Analyst - Contract

Enterprise Architect (Lead Cloud Applications Migration Architect)

Cortex XSIAM SME / Engineer

Business Analyst - EL 1

Clinical Analyst - Australia

Behaviour Support Practitioner

NBA Designer

Senior Cyber Security Governance Analyst

SIEM Engineer- AU Citizen with Security Clearance

Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)

Finance Officer

PAM Senior Developer (Delinea)

Project Financial Accountant

I want to receive the latest job alert for support analyst in canberra act

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected