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Administrative Assistant

Aptitude Migration -
Auburn NSW

Quick Apply

Job Details

Full-time
$26 - $30 an hour
23 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Customer service
Microsoft Office
Administrative experience
Bachelor's degree
Legal drafting
Business Administration
Diploma
Business
Communication skills
Office experience

Full Job Description

Position Summary

We are seeking a highly organized and proactive Administrative Assistant to support the daily operations of our Sydney office. The successful candidate will play a key role in ensuring efficient office administration, managing client communications, maintaining records, and providing support to migration consultants and management.

Key Responsibilities

· Manage day-to-day office administrative tasks and ensure smooth office operations.

· Answer phone calls, emails, and client inquiries professionally and promptly.

· Schedule appointments, meetings, and consultations for migration consultants and management.

· Maintain and update client files, records, CRM systems, and databases with a high level of accuracy.

· Prepare, organize, and process documentation related to visa and migration applications.

· Assist in drafting correspondence, reports, proposals, and other business documents.

· Coordinate office supplies, equipment, service providers, and vendor relationships.

· Serve as the first point of contact for prospective and existing clients, delivering exceptional customer service and a positive client experience.

· Conduct follow-up calls and communications with leads, prospects, and existing clients to maintain engagement and support business growth.

· Identify opportunities for upselling and cross-selling migration, education, and related services to existing and prospective clients.

· Support the sales process by converting inquiries into consultations and assisting in achieving sales targets.

· Build strong client relationships through effective communication, needs assessment, and customer relationship management (CRM) practices.

· Maintain accurate records of client interactions, sales activities, and follow-up actions within the CRM system.

· Collaborate with migration consultants and management to improve client acquisition, retention, and satisfaction.

· Handle incoming and outgoing mail, courier services, and general office correspondence.

· Assist with client onboarding, document collection, and post-service follow-up communications.

· Ensure confidentiality and compliance with company policies, privacy regulations, and industry standards.

Requirements

Previous experience in an administrative, office support, or customer service role.
Excellent verbal and written communication skills in English.
Strong organizational and time-management abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
close attention to detail and accuracy.
Ability to multitask and work effectively in a fast-paced environment.
Professional demeanor and strong interpersonal skills.
Experience in migration, education, legal, or professional services environments is advantageous.

Qualifications

Diploma, Certificate, or Bachelor's degree in Business Administration or a related field (preferred).
Minimum 1–2 years of relevant administrative experience.

What We Offer

Competitive salary package.
Supportive and collaborative work environment.
Professional development and training opportunities.
Career growth within a growing migration consultancy.
Modern office environment in Sydney.

Apply now: [email protected]

Location: Office# 3, Level 1, 37 Queen Street, Auburn NSW, Australia.

Pay: $26.00 – $30.00 per hour

Work Location: In person

Quick Apply

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