Position Summary
We are seeking a highly organized and proactive Administrative Assistant to support the daily operations of our Sydney office. The successful candidate will play a key role in ensuring efficient office administration, managing client communications, maintaining records, and providing support to migration consultants and management.
Key Responsibilities
· Manage day-to-day office administrative tasks and ensure smooth office operations.
· Answer phone calls, emails, and client inquiries professionally and promptly.
· Schedule appointments, meetings, and consultations for migration consultants and management.
· Maintain and update client files, records, CRM systems, and databases with a high level of accuracy.
· Prepare, organize, and process documentation related to visa and migration applications.
· Assist in drafting correspondence, reports, proposals, and other business documents.
· Coordinate office supplies, equipment, service providers, and vendor relationships.
· Serve as the first point of contact for prospective and existing clients, delivering exceptional customer service and a positive client experience.
· Conduct follow-up calls and communications with leads, prospects, and existing clients to maintain engagement and support business growth.
· Identify opportunities for upselling and cross-selling migration, education, and related services to existing and prospective clients.
· Support the sales process by converting inquiries into consultations and assisting in achieving sales targets.
· Build strong client relationships through effective communication, needs assessment, and customer relationship management (CRM) practices.
· Maintain accurate records of client interactions, sales activities, and follow-up actions within the CRM system.
· Collaborate with migration consultants and management to improve client acquisition, retention, and satisfaction.
· Handle incoming and outgoing mail, courier services, and general office correspondence.
· Assist with client onboarding, document collection, and post-service follow-up communications.
· Ensure confidentiality and compliance with company policies, privacy regulations, and industry standards.
Requirements
- Previous experience in an administrative, office support, or customer service role.
- Excellent verbal and written communication skills in English.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- close attention to detail and accuracy.
- Ability to multitask and work effectively in a fast-paced environment.
- Professional demeanor and strong interpersonal skills.
- Experience in migration, education, legal, or professional services environments is advantageous.
Qualifications
- Diploma, Certificate, or Bachelor's degree in Business Administration or a related field (preferred).
- Minimum 1–2 years of relevant administrative experience.
What We Offer
- Competitive salary package.
- Supportive and collaborative work environment.
- Professional development and training opportunities.
- Career growth within a growing migration consultancy.
- Modern office environment in Sydney.
Apply now: [email protected]
Location: Office# 3, Level 1, 37 Queen Street, Auburn NSW, Australia.
Pay: $26.00 – $30.00 per hour
Work Location: In person
