In-Demand Technical support Jobs in Kedron Qld

Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
3d
Aged Care System Support Specialist
Churches of Christ —Kenmore QLD
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
3d
ICT Network and Infrastructure Engineer
Sheldon College —Sheldon QLD
- Full-time
- Communication skills
- Health insurance
- Parental leave
Quick Apply
6d
Systems Administrator (Level 2 / MSP)
All Managed IT —Bowen Hills QLD
- $80,000 - $90,000 a year
- Part-time
- Customer service
- Engineering
- In-person
Quick Apply
9h
Desktop Support Engineer
Total IT Global —Brisbane QLD
- $49,900 - $60,000 a year
- Contract
- In-person
Quick Apply
5h
IT Support Officer
Monadelphous —Brisbane QLD
- Microsoft Office
- Communication skills
2h
System Administrator
Australian Trade and Investment Commission (Austrade) —Brisbane QLD
- $92,823 - $100,568 a year
- Customer service
20h
Sr Technical Support Engineer
Ingram Micro —Fortitude Valley QLD
- Weekend availability
- Hybrid work
- Azure
- Databases
- SQL
11h
APS5 - System Support Analyst
Aged Care Quality and Safety Commission —Brisbane QLD
- $89,135 - $96,829 a year
- Call employer
- Management
- Software troubleshooting
- Research
19h

Discover related jobs

Based on your search for technical support jobs.

Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions
Lighting Illusions —Acacia Ridge QLD
Turn complex issues into "easy wins" for our customers and the team. *The Experience:* 2+ years in a fast-paced, high-pressure professional customer service or…
$55,000 - $60,000 a year
Quick Apply
12d
Portfolio Delivery Coordinator
Great Southern Bank —Brisbane QLD
We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

I want to receive the latest job alert for technical support in kedron qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near kedron qld

Service Desk Analyst jobs in Brisbane QLD

Systems Analyst jobs in Brisbane QLD

IT Support jobs in Brisbane QLD

Systems Administrator jobs in Brisbane QLD

Hospital Food Service Assistant jobs in Melbourne Vic

Service Desk Analyst jobs in Melbourne Vic

Service Desk Analyst jobs in Perth Wa

Data Analyst jobs in Brisbane Qld

Service Station jobs in Newcastle Nsw

Service Desk Analyst jobs in Mascot Nsw

Service Desk Analyst jobs in Macquarie Park Nsw

Systems Analyst jobs in Melbourne Vic

Graduate Analyst jobs in Sydney Nsw

Trainee, Internship, Data Analyst, Statistics jobs in Canberra Act

Analyst jobs in Brisbane Qld

Data Analyst No Experience jobs in Melbourne Vic

Systems Analyst jobs in Yanchep Wa

Senior Systems Administrator jobs in Victoria

Senior Florist jobs in Queensland

Senior Project Officer, Clerk Grade 9 10 jobs in Sydney Nsw

Service Desk Analyst

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
3 days ago

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Brisbane. This role will require the candidate to be onsite at the client site up to 3 days a week. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

technical support jobs in kedron qld

Service Desk Analyst

Aged Care System Support Specialist

ICT Network and Infrastructure Engineer

Systems Administrator (Level 2 / MSP)

Desktop Support Engineer

IT Support Officer

System Administrator

Sr Technical Support Engineer

APS5 - System Support Analyst

Discover related jobs

I want to receive the latest job alert for technical support in kedron qld

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected