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Customer Insights Analyst

ING Bank -
Sydney NSW

Apply Now

Job Details

12 days ago

Benefits

Insurance services

Qualifications

Power BI
SAS
Tableau
SQL
Communication skills

Full Job Description

REQ-10115054
25/05/2026
Data Analysis
Sydney, Australia
ING Bank

At ING, we’re passionate about making banking simple, smart, and customer centric. As Australia’s most recommended bank, we pride ourselves on challenging the status quo and using data to continuously improve how we serve our customers. This role sits within our Product Analytics Centre of Excellence, a team at the forefront of driving data-led decision making across the business.

As a Customer Insights Analyst, you’ll play a key role in shaping product strategy by turning complex data into clear, actionable insights. Working closely with product, pricing, and performance teams, you’ll help uncover opportunities, optimise outcomes, and influence decisions that directly impact customer experience and business performance.

If you enjoy solving problems, working end-to-end, and seeing your insights drive real change, this is a role where you can make a tangible difference.

What you’ll do

Deliver end-to-end analytics—from data sourcing and modelling through to insight generation and visualisation
Build and maintain dashboards and reporting to monitor product performance and identify key trends
Develop predictive models and forecasts to support optimisation and future decisioning
Partner closely with product and business stakeholders to translate data into actionable recommendations
Continuously improve analytics, reporting, and data processes to drive better customer and commercial outcomes

What we’re looking for

Exceptional experience with SQL, SAS and data manipulation tools, with exposure to Python or similar for modelling (Python is nice to have)
Proven experience building dashboards and visualisations (e.g. Tableau, Power BI - nice to have)
Pragmatic and outcome-focused, with the ability to navigate complex data and isolate key trends that drive clear, actionable insights
Excellent stakeholder management and communication skills, with the ability to simplify technical concepts
Proactive, curious, and commercially minded, with a passion for using data to drive impact

What’s in it for you?

Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT Day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace (opens in new window) where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sounds like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on [email protected] (opens in new window)

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected] (opens in new window)

Applications close 10 June

#LI-DNI

Questions? Just ask
ING Recruitment team

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

Apply Now

Refine Your Search

pricing analyst jobs in sydney nsw

Customer Insights Analyst

Head of Revenue Operations

C- Calypso Project Manager

AR Operations Manager

Commercial Finance Manager

Senior Trade / Supply Chain Finance Advisor

Senior Analyst/Manager – Model Risk Management – Trading Models

Commercial Finance Manager - ANZA

Project Accountant

Tax – Manager to Director

Group Manager-Analytics

Tax – Consultant to Senior Consultant

Pricing Analyst (Graduate)

Commercial Pricing Analyst

Research & Analytics Analyst

Global Markets Fixed Income, Currencies & Commodities Sales & Trading Full Time Analyst – 2027 – Sydney

Total Reward Analyst

Investment Analyst

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