In-Demand Technical support Jobs in Wacol, Qld

Service Desk Engineer
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- POS
- Restaurant
- Parental leave
Quick Apply
18h
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
7d
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
1d
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
Systems Administrator
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
Procurement Specialist - ICT
National Heavy Vehicle Regulator —Brisbane QLD
- From $135,995.90 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Health insurance
8d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Brisbane QLD
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
IT Operations Specialist
ALSTOM —Milton QLD
- Engineering
- ERP systems
- Health insurance
- Annual leave
7d
ICT Support Administrator
Goodstart Early Learning —Murarrie QLD
- $80,000 - $90,000 a year
- Full-time
- Gym membership
1d
ICT Infrastructure Engineer
Goodstart Early Learning —Murarrie QLD
- Full-time
- Azure
- Management
- Scripting
- Gym membership
Systems Administrator (Sitecore)
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
5d
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
Technical Support Officer - Vepa Labs
Vepalabs —Murarrie QLD
- Full-time
- Blood sampling
- Customer service
- Microsoft Office
Quick Apply
Training System Admin / Operator, ILS2
Yorktown Systems Group —Brisbane QLD
- Full-time
- Associate degree
ICT Procurement and Contract Specialist
Queensland Government —Brisbane QLD
- Analysis skills
- Communication skills
- Negotiation
5d
Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
1d
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- $100,000 - $110,000 a year
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
5d
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management
14d

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Service Desk Engineer

The Coffee Club -
South Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
18 hours ago

Benefits

Parental leave
Transportation links

Qualifications

Jira
Micros POS
Microsoft Office
IT support
POS
TeamViewer
Communication skills
Intune
Help desk

Full Job Description

Are you a customer‑focused IT professional who enjoys problem‑solving and keeping systems running smoothly in a fast‑paced retail environment?

We’re looking for a Service Desk Engineer to be the first point of contact for IT support across the Minor DKL Food Group. This role suits someone who enjoys supporting people and stores, troubleshooting issues, and delivering reliable IT services across a national network.

Who are we?

Minor DKL Food Group is a leading Australian retail food franchisor and the Australian subsidiary of the Thai-listed Minor International PCL. With brands including The Coffee Club and Veneziano Coffee, and boasting over 400 stores across 11 countries, our network employs more than 5,000 people.

For 35 years, The Coffee Club has been an iconic & beloved staple in Australia. The Coffee Club was built on a foundation of family, friends, and meeting customer needs. We’re more than just a café; we’ve created a space that’s casual yet sophisticated, stylish yet affordable. Today, we’re one of the world’s largest Australian café chains, serving millions of loyal customers.

What is the role?

Reporting to the Systems Support Manager, you’ll provide Level 1 and 2 IT support to corporate users and the store network, with a strong focus on POS systems, end‑user support, cloud technologies and service desk operations.

Key Responsibilities Include:

Provide Level 1 and 2 IT support to corporate users and the store network
Act as the first point of contact for IT incidents and service requests
Troubleshoot POS systems (Micros), hardware, software and connectivity issues
Support end‑user devices including desktops, laptops, printers and peripherals
Log, triage and manage incidents and requests via Jira Service Desk
Monitor ticket queues and follow up to ensure timely resolution
Support user onboarding and offboarding, including device setup and access provisioning
Assist with identity, access and device management using Entra ID, Intune and Meraki
Use remote support tools (TeamViewer) to assist users nationally
Escalate complex issues and contribute to system improvements and documentation

Who are we looking for?

You’re organised, reliable, and enjoy helping people solve technical problems. You remain calm under pressure, communicate clearly, and take pride in delivering consistent, high‑quality support across a diverse user base.

You will bring:

1–2 years’ experience in an IT support or service desk role
Experience supporting POS systems (Micros highly regarded)
Strong knowledge of Microsoft operating systems and Office 365
Experience with Microsoft Entra ID, including conditional access and role‑based access control
Exposure to ITSM tools (Jira Service Desk) and remote support tools (TeamViewer)
Experience supporting laptops, desktops, printers and peripheral devices
Understanding of cloud networking technologies (Meraki)
Strong communication, organisation and problem‑solving skills
High attention to detail and ability to manage competing priorities

Why should you come work for us?

We’re proud of our collaborative, high-energy workplace where expertise is valued, ideas are welcomed, and people genuinely support one another.

You’ll enjoy:

Working from our modern Southbank office, close to public transport and great local amenities
A supportive team environment with strong collaboration across HR, Payroll, and Finance
Flexible working arrangements to support work-life balance
A range of employee benefits including employer-funded paid parental leave, purchased annual leave, and access to subsidised training and development programs
Barista-quality coffee every day

How do I apply?

If you're ready to contribute your skills and passion to our team, we want to hear from you!

To apply, please submit your CV/ Resume addressing your suitability for the role.

Hit the Apply Now button!

Company Overview

At Minor DKL Food Group, we combine global operational excellence with a passion for innovation and community. Whether you're interested in franchised restaurant operations or the creative, purpose-driven world of specialty coffee, we offer diverse roles that empower you to grow and make a positive impact. If you want to further your hospitality career at The Coffee Club—or explore the sustainable, artisanal realm of specialty coffee with Nomad Coffee Group, our proudly B Corp certified specialty coffee arm—there's a place for you here. Discover a career where every cup, every service, and every experience contributes to our shared success. Join us and be part of a team that’s driving change in the world of coffee and hospitality.

Quick Apply

Refine Your Search

technical support jobs in wacol, qld

Service Desk Engineer

GAZ - APS 5 - IT Service Support Officer - Information Technology

Specialist IT Engineer

Senior IT Support Technician

Systems Administrator

Procurement Specialist - ICT

Senior Technical Customer Support Engineer - Australia

IT Operations Specialist

ICT Support Administrator

ICT Infrastructure Engineer

Systems Administrator (Sitecore)

Systems Administrator

Technical Support Officer - Vepa Labs

Training System Admin / Operator, ILS2

ICT Procurement and Contract Specialist

Team Lead Support Analyst- Centrered IT

Technical Support (BMS & Controls) | Brisbane

Senior ICT & Security Engineer

IT Field Technician

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