In-Demand Helpdesk support Jobs in Australia

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Information, Communications and Technology Officer

Safran -
Sydney NSW

Apply Now

Job Details

Permanent | Part-time

Qualifications

Customer service
Bachelor's degree
IT support
Organisational skills
Communication skills
Help desk
Mobile devices

Full Job Description

Published 08.21.2026

Company : Safran Electronics & Defense Job field : IT Location : Sydney , New South Wales , Australia Contract type : Permanent Contract duration : Part-time Required degree : Bachelor's Degree Required experience : More than 5 years Professional status : Professional, Engineer & Manager

Published 08.21.2026

Job Description

As a fully owned subsidiary of Safran Electronics & Defense, Safran Electronics & Defense Australasia Pty Ltd (SEDA) delivers and supports a range of products, including high-performance optronics and inertial navigation equipment. Headquartered in Sydney, SEDA brings local expertise in integrating optronics and navigation systems for air, land, and naval platforms used by the Australian and New Zealand Defence Forces.

Objective of the ICT Business Partner Role:
The primary objective of the ICT Business Partner is to ensure the reliability and security of IT resources, thereby supporting the productivity and efficiency of all employees and the broader organization.

Please note that this is a part-time role, working three days per week.

Key Responsibilities:
Reporting to the ICT Manager, the ICT Business Partner will contribute to the following activities:

Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues, both on-site and remotely.
Troubleshooting: Diagnose and resolve technical problems related to desktops, laptops, mobile devices, printers, and other ICT equipment.
System Maintenance: Assist with the installation, configuration, upgrade, and update of IT systems and software.
Inventory Management: Track and manage ICT assets, including hardware and software licenses.
User Account Management: Support account creation, password resets, and access permissions for employees.
Documentation: Maintain records of ICT incidents, solutions, and procedures.
Network Support: Assist in monitoring network performance and providing basic network setup support (e.g., device connections, Wi-Fi support).
Security Compliance: Help ensure compliance with ICT security protocols and company IT policies.
Training: Provide basic IT training and guidance to employees as needed.
Support IT Projects: Participate in IT-related projects or rollouts under supervision.

Complementary Description

We are looking for a candidate who is confident and has the following attributes:

Solid planning skills and stakeholders engagement
Good organizational skills, with the ability to manage technical requirements and

ensure their integration across multiple project areas.

Must display initiative and be proactive in seeking solutions
Well-developed problem-solving skills and analytical mind
Demonstrated ability to multi-task
Strong customer service ethic and interpersonal skills
Ability to build & maintain superior customer relationships
Strong attention to detail
Must be able to work autonomously as well as within a team environment
Interest in advanced defence technologies

Job Requirements

To be successful in this role, you must have:

Bachelor's degree (or equivalent) in ICT or a related discipline.
Initial professional experience through internships, academic projects, graduate roles, or equivalent exposure to ICT systems and frontline ICT support.
Basic understanding of computer systems, mobile devices, and other tech products.
Familiarity with operating systems (e.g., Windows, macOS) and common office software.
Exposure to the rollout of ICT projects, hardware, and software.
Previous experience in an IT support or helpdesk role (a plus).
Certifications such as CompTIA ITF+ or Microsoft Certified: Fundamentals (optional but advantageous).
Awareness of quality management systems and regulated environments.
Interest in defence, aerospace, or high-technology industrial sectors.

But what else? (advantages, specific features, etc.)

Personal Attributes & Skills:

Strong problem-solving and troubleshooting mindset.
Good written and verbal communication skills, particularly in technical contexts.
Ability to work flexibly and adapt to varying schedules.
Motivation to learn and develop technical expertise in an international industrial environment.

Refine Your Search

helpdesk support jobs in australia

Information, Communications and Technology Officer

IT Service Desk Analyst

Australian Charities and Not-for-profits Commission IT Helpdesk Support Officer - APS 4

Hardware Technician

Service Desk Officer

IT Service Operations Analyst

Casual Support Officer

Attendant - Helpdesk

Support Technician

Product support team

ICT Project Officer (3 +3) month extension options

Systems Administrator I

Customer Service Travel Helpdesk

Systems Administrator

Applications Support Analyst

ICT Support Position

Customer Service Executive, ANZ

Service Desk Analyst

Client Finance Specialist - Billings - Remote

HR Assist Officer

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