What you will do
In the Casual Support Officer role, you will:
Respond to helpdesk queries from schools, markers and invigilators by phone and email.
Record details of all contact in a contact management system (JIRA).
Assist schools with software
Follow data management
Contact and support
Undertake general administrative
Facilitation of oral assessments using Microsoft Teams.
What we are looking for
A completed Screening Questionnaire.
Strong customer service experience; previous call centre experience is advantageous.
Professional phone manner: Polite, friendly, confident and positive. Strong verbal and written communication skills.
Strong numeracy skills with excellent attention to detail
Able to remain calm and effective during high pressure situations.
Demonstrated ability to listen carefully, clarify information and respond appropriately.
Strong judgement with the ability to assess issues and make sound decisions.
Strong organisation skills with the ability to multi-task and prioritise
The ability to work as part of a team, or independently when
Intermediate Microsoft Office, and general IT/typing
Reporting relationships
This role reports to the Manager, Program Management No roles report directly to this role
APPLICATIONS RECEIVED WITHOUT AN ACCOMPANYING
SCREENING QUESTIONNAIRE. COMPLETED WILL NOT BE ACCEPTED.
How to apply
Please read the information in this document and the Information for Applicants document. Your application must include:
your resume (up to 3 pages) that details your qualifications and experience, and the names of two work-related referees, one of which should be or was your immediate supervisor.
A completed and submitted form via the link: Screening Questionnaire.
Apply online at www.smartjobs.qld.gov.au.
If you have technical difficulties or to discuss reasonable adjustment options, please email
[email protected] work is licensed under a Creative Commons Attribution 3.0 Australia License.
