At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
Joining the Leisure Product Management & Engineering pillar, the Business Analyst will play a key role in identifying business needs, driving process efficiencies, and improving technology platforms and products.
In this role, you'll work closely with stakeholders across multiple business functions to translate requirements into practical solutions that create meaningful operational and commercial outcomes. You'll contribute to process improvement initiatives, support the delivery of high-quality technology solutions, and help shape business decisions through data-driven analysis and business case development.
Day to day:
- Gather, analyse and document business requirements, translating them into clear functional specifications, process flows and solution designs
- Partner with stakeholders across the business to identify opportunities, understand pain points and align project outcomes with strategic objectives
- Conduct business process reviews, gap analyses and data-driven assessments to recommend operational and technology improvements
- Develop business cases, cost-benefit analyses and ROI assessments to support investment decisions and continuous improvement initiatives
- Facilitate collaboration between business and technical teams, ensuring requirements are clearly understood, prioritised and delivered effectively
- Support solution delivery through User Acceptance Testing (UAT), requirements validation, reporting, documentation and change implementation activities
You'll be perfect for the role if you have:
- 2-4 years of professional experience in a business analyst role or similar
- Demonstrated experience working in a fast-moving and dynamic environment
- Strong analytical skills with a data-driven approach to decision-making
- Excellent communication and interpersonal skills
- Ability to lead and motivate cross-functional teams
- Project management skills with a focus on process improvement
What you will enjoy:
- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
- Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
- ️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Irreverence. Ownership. Egalitarianism.
#LI-ME1#LI-Hybrid
