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Level 3 Service Desk Engineer
EFEX —Toowoomba QLD
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
Quick Apply
11d
Level 2 Support Technician - Systems Administrator
Stanbroke Beef —Grantham QLD
- Azure
- Management
- Computer Science
3d
Service Desk Manager
First Focus —Brisbane QLD
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
System Integration Architect
Downer Group —Canberra ACT
- Systems design
- Analysis skills
- Scripting
Senior Telecommunications Engineer
Egis Group —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
Quick Apply
3d
Platform (Citrix) Engineer
Auto & General Holdings —Toowong QLD
- Azure
- Microsoft Office
- Administrative experience
- Work from home
- Parental leave
Quick Apply
Systems Administrator
BAE Systems —Canberra ACT
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Infrastructure Modernisation Consultant - 12-month Contract Opportunity
Datacom —Melbourne VIC
- Contract
- Hybrid work
- Communication skills
Quick Apply
Project Infrastructure Consultant
Brennan IT —Brisbane QLD
- Contract
- Microsoft Access
- Azure
- Management
Senior Linux Engineer
DP World Australia Limited —New South Wales
- Full-time
- Azure
- Management
- Computer Science
Quick Apply
3d
Senior DevOps Engineer
Shubh IT Solutions Pty Ltd —Brisbane QLD
- $90,000 - $135,000 a year
- Full-time
- Azure
- Computer Science
- DevOps
Quick Apply
6d
Systems Administrator
NEP Australia —Eveleigh NSW
- Full-time
- Computer science
- Management
- Computer Science
- Employee assistance program
Quick Apply
Senior Network Infrastructure Engineer
KBR —Canberra ACT
- Full-time
- Communication skills
- Parental leave
Senior DevOps Engineer
Datacom —Canberra ACT
- Full-time
- Hybrid work
- DevOps
- Research
- AWS
- Work from home
Quick Apply
Infrastructure Support Senior Analyst - AU Citizen
Accenture —Ballarat VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave
Tech Lead - FTC to March 2027
Reserve Bank of Australia —Sydney NSW
- Full-time
- Azure
- DevOps
- Administrative experience
Windows Administrator
Leidos —Melbourne VIC
- Full-time
- Annual leave
11d
Delivery Specialist (Order management)
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Salesforce
- Analysis skills
- Agile
- Health insurance
- Parental leave
5d
IT Systems Administrator
ASSA ABLOY —Oakleigh VIC
- Full-time
- Azure
- Administrative experience
- In-person
Technical Support Manager | Defence
Leidos —Sydney NSW
- Full-time
- Administrative experience
- SQL
- Annual leave

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Level 3 Service Desk Engineer

EFEX -
Toowoomba QLD

Quick Apply

Job Details

Permanent | Full-time
11 days ago

Qualifications

TCP
Azure
WordPress
AWS Certification
Administrative experience
DHCP
AWS
IT support
WAN
DNS
VMWare
Leadership
Communication skills
Intune
Medical administration
VPN

Full Job Description

Level 3 Service Desk Engineer | Toowoomba

Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.

As a Level 3 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.

This is an opportunity to join a growing national MSP where you'll take ownership of high-level technical escalations, mentor engineers, and play a key role in delivering exceptional outcomes for clients.

Who We Are

Priority 1 IT is powered by efex

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.

Priority 1 IT operates locally in Toowoomba, delivering trusted IT solutions to the region, backed by efex’s national capability, resources, and support.

We’re approachable, business-focused, and people-first, both for our clients and our team.

The Role

We're looking for a Level 3 Service Desk Engineer to join our Toowoomba team.

As a senior member of our technical team, you'll act as the primary escalation point for complex incidents and service requests while helping maintain the stability, security, and performance of our clients' environments.

You'll work across a broad range of technologies and play an important role in supporting, mentoring, and developing junior engineers.

In this role, you'll:

Act as the primary technical escalation point for complex client issues
Troubleshoot and resolve advanced desktop, server, cloud, and networking incidents
Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
Work hands-on with firewalls, routers, switches, VPNs, and network infrastructure
Assist with cloud networking, infrastructure, and security solutions
Deliver both remote and onsite support across a diverse client portfolio
Maintain high-quality documentation, ticket management, and client communication
Collaborate with vendors and internal teams to drive timely resolution of critical issues
Identify opportunities for remediation, optimisation, and continual improvement within client environments
Mentor and support Level 1 and Level 2 engineers, sharing knowledge and technical expertise

About You

You'll thrive in this role if you:

Have 5+ years' experience in an IT support, infrastructure, or engineering role within an MSP environment
Enjoy solving complex technical problems and taking ownership through to resolution
Are confident working directly with clients and managing technical escalations
Have excellent communication skills and can explain technical concepts clearly
Enjoy mentoring others and contributing to a collaborative team culture

You'll bring strong experience across:

Microsoft 365, Entra ID and Intune
Windows Server environments
Active Directory and Group Policy
TCP/IP, DNS, DHCP and VPN technologies
Network troubleshooting and administration
Backup and disaster recovery solutions
Virtualisation technologies such as VMware and Hyper-V
Cpanel/WHM and Wordpress
Medical PMS administration

Experience with any of the following will be highly regarded:

WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
Microsoft Azure
Cloud networking and SD-WAN technologies
Cybersecurity solutions and best-practice security frameworks
PowerShell scripting and automation
Microsoft, Cisco, AWS, CompTIA or other industry certifications
Financial software administration
Microsoft Power Platform

What We Offer

Competitive salary package reflective of your experience
Career pathways into technical leadership, projects, architecture, and specialist engineering roles
Exposure to a wide range of technologies, industries, and client environments
Ongoing training and professional development opportunities
Supportive, down-to-earth culture that values collaboration and knowledge sharing

Why Join efex?

This is more than a support role. It's an opportunity to become a trusted technical leader within a growing national MSP.

You'll work on challenging technical problems, help shape client outcomes, mentor emerging engineers, and continue developing your expertise across modern infrastructure, cloud, networking, and security technologies.

If you're looking for a role where your technical skills and experience will make a genuine impact, we'd love to hear from you.

Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

Company Overview

Please visit https://www.efex.com.au for more information

Quick Apply

Refine Your Search

vmware australia jobs

Level 3 Service Desk Engineer

Level 2 Support Technician - Systems Administrator

Service Desk Manager

System Integration Architect

Senior Telecommunications Engineer

Platform (Citrix) Engineer

Systems Administrator

Infrastructure Modernisation Consultant - 12-month Contract Opportunity

Project Infrastructure Consultant

Senior Linux Engineer

Senior DevOps Engineer

Systems Administrator

Senior Network Infrastructure Engineer

Senior DevOps Engineer

Infrastructure Support Senior Analyst - AU Citizen

Tech Lead - FTC to March 2027

Windows Administrator

Delivery Specialist (Order management)

IT Systems Administrator

Technical Support Manager | Defence

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