In-Demand Technical officer Jobs in Leederville, Wa

Post Sales Support Officer (Warranty, Claims, Customer Service)
Trevor's (1977) Pty Ltd —Osborne Park WA
- $65,000 - $75,000 a year
- Urgently hiring
- CRM software
- Sales
- Microsoft Office
Quick Apply
19h
Student Experience Manager
SAE University College —Northbridge WA
- Full-time
- Management
- Customer service
- University
Quick Apply
Research Officer/Senior Research Officer
The Kids Research Institute Australia —Nedlands WA
- Full-time
- Research
- Organisational skills
- Communication skills
- Health insurance
- Employee discount
7d
Contracts Administration - Specialist
Water Corporation —Leederville WA
- $135,693 a year
- Remote
- Engineering
- Administrative experience
- In-person
- Work from home
6d
Accounts Payable Officer (6 Month Fixed Term Contract)
Capricorn —Perth WA
- Contract
- Microsoft Excel
- Microsoft Outlook
- Sales
- Wellness program
- Gym membership
Quick Apply
5d
Advanced Operational Solutions - Senior Technical Advisor
Water Corporation —Osborne Park WA
- $135,693 a year
- Full-time
- Remote
- Engineering
- SQL
- Communication skills
- Annual leave
- Work from home
6d
IT Support Officer (L2)
Tes Global —Osborne Park WA
- Full-time
- Customer service
- Administrative experience
- Communication skills
Quick Apply
6d
Senior Planner - Wastewater Operations
Water Corporation —Leederville WA
- $135,693 a year
- Remote
- Engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Work from home
6d
Spatial Visualisation Analyst
Water Corporation —Leederville WA
- From $115,561 a year
- Contract
- CAD
- Analysis skills
- Communication skills
- Work from home
4d
Emergency Services Officer
Rio Tinto —Perth WA
- Leadership
- Health insurance
- Parental leave
Advanced Operational Solutions - Technical Advisor
Water Corporation —Osborne Park WA
- $115,561 a year
- Full-time
- Remote
- Engineering
- SQL
- Analytics
- Annual leave
- Work from home
6d
Senior Officer - Recovery
Australia Red Cross —Perth WA
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance program
14d
QA/QC and Commissioning Technical Advisor
Water Corporation —Canning Vale WA
- $115,000 a year
- Remote
- Engineering
- Administrative experience
- Plumbing
- Annual leave
- Work from home
1d
Accounts and Administration Officer
JBS&G —Perth WA
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Parental leave
4d
Accounts Officer (Receivable)
MNG —Perth WA
- $75,000 - $85,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
7d
Principal - Regional Water Source & Treatment
Water Corporation —Leederville WA
- From $155,648 a year
- Remote
- Engineering
- In-person
- Annual leave
- Work from home
13h
Technical Records Officer
Omni Executive —Jandakot WA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Government & Stakeholders - Specialist
Water Corporation —Leederville WA
- $135,693 a year
- Full-time
- Remote
- In-person
- Communication skills
- Work from home
4d
Facilities Officer
The Kids Research Institute Australia —Nedlands WA
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Health insurance
- Employee discount
7d
ICT Support Officer
Carey Baptist College —Harrisdale WA
- Full-time
- Customer service
- No degree
- Communication skills
Quick Apply
8d

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Post Sales Support Officer (Warranty, Claims, Customer Service)

Trevor's (1977) Pty Ltd
Osborne Park WA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
19 hours ago

Qualifications

CRM software
Sales support
Sales
Call center experience
Microsoft Office
Zendesk
Computer skills
Help desk

Full Job Description

Off the tools, not out of the trade

If you have spent years laying floors, running flooring jobs, or supervising building sites, you already know more about this role than any call centre operator ever will.

We are looking for someone with a genuine trade or building background to take on our post sales support and warranty function for our customers at Osborne Park. Your job is to look at a photo of a cupped board or a lifting seam and know what you are looking at, what caused it, and what needs to happen next.

This is not a phone job. It is a technical role that happens to be done from a desk.

Who we are

Trevors Carpets has been supplying and installing flooring for Western Australians since 1977. We are proudly WA owned and family run, with stores across the Perth metro area and regional WA, two local warehouses, and our own installation teams. Three generations of the same family have built this business on doing the job properly and standing behind it.

What the job actually involves

You are the person our customers deal with after the floor goes down. When something is not right, it lands with you and you own it through to resolution. This role forms part of our Customer Service Team.

Assess warranty claims. Work out what has actually gone wrong from photos, site history and the customer's account of it, and whether it is a product fault, an installation issue, a site condition or a maintenance problem
Schedule warranty inspections between customers and our installations team
Book our Installation Managers for on site assessments where a set of eyes on the floor is the only way to call it
Coordinate installers and technicians for repairs, touch ups and replacements
Make sure the right materials, underlay and trims are allocated and ready before works are booked in
Manage repair and remediation requests from first report through to final sign off
Triage incoming cases through our case management system and keep customers informed
Handle complaints properly. Sometimes that means explaining why a claim is not covered, and holding the line politely
Answer flooring product enquiries

You will work day to day with our Installation Managers, installers and store teams. Their feedback and yours goes both ways.

What you need to have

Essential:

A trade or building industry background. Flooring is ideal, whether laying, estimating, supervising or running jobs. We will also seriously consider carpenters, builders, building supervisors, site supervisors, tilers and anyone who has spent real time on residential or commercial sites
The ability to hold a professional conversation with a frustrated homeowner, a builder and an installer in the same hour
Confident written English. You will be documenting claims that we may need to rely on later
Solid computer skills. Microsoft Office, Windows, and the ability to pick up a new system quickly

Highly regarded (but not Essential):

Time served in the flooring industry in any capacity, including administration, sales, estimating or installation
Working knowledge of flooring types (carpet, timber, hybrid, laminate, luxury vinyl plank, vinyl) and how they are installed (Ideal, but no a show stopper)
Previous experience in a warranty, quality, defects or post sales role
Experience with a case management, helpdesk or CRM system such as Zendesk
Experience dealing with builders, property managers or strata

Please note: this role requires flooring or building industry knowledge. If your experience is call centre, retail or general office based only, this will not be the right fit and we will not be able to progress your application.

What is in it for you

Your body gets a break. No more kneeling, lifting or early starts in the rain
Monday to Friday, 8:00am to 4:30pm. No weekends, no nights, no on call
Your trade knowledge is the reason we want you. You will use it every day, not park it
A stable WA family business, not a franchise or an east coast head office
Immediate start for the right person

How to apply

Hit Apply Now with your resume. A cover letter is optional, but tell us in a few lines what your trade background is and why you are looking to move off the tools.

Applicants must have the right to work in Australia. We are reviewing applications as they come in and will move quickly for the right person.

Trevors Carpets is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to a safe, respectful and inclusive workplace.

Personal information collected as part of your application will be handled in accordance with the Privacy Act 1988 (Cth) and used only for recruitment purposes.

Pay: $65,000.00 – $75,000.00 per year

Language:

English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical officer jobs in leederville, wa

Post Sales Support Officer (Warranty, Claims, Customer Service)

Student Experience Manager

Research Officer/Senior Research Officer

Contracts Administration - Specialist

Accounts Payable Officer (6 Month Fixed Term Contract)

Advanced Operational Solutions - Senior Technical Advisor

IT Support Officer (L2)

Senior Planner - Wastewater Operations

Spatial Visualisation Analyst

Emergency Services Officer

Advanced Operational Solutions - Technical Advisor

Senior Officer - Recovery

QA/QC and Commissioning Technical Advisor

Accounts and Administration Officer

Accounts Officer (Receivable)

Principal - Regional Water Source & Treatment

Technical Records Officer

Government & Stakeholders - Specialist

Facilities Officer

ICT Support Officer

I want to receive the latest job alert for technical officer in leederville, wa

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