In-Demand Executive officer Jobs in Broadmeadows, Vic

Head of Customer Strategy & Experience
Independence Australia —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Parental leave
- Employee assistance program
Advanced Practitioner - South Morang
Victorian Government —Melbourne Northern Suburbs VIC
- $100,894 - $114,476 a year
- Full-time
- Experience working with children
- Case management
- Communication skills
8d
Research Ethics and Governance Officer
Victorian Government —Melbourne Western Suburbs VIC
- $77,426 - $85,597 a year
- Full-time
- Customer service
- Research
- Administrative experience
1d
CHIEF EXECUTIVE OFFICER
SHK Asia Pacific —Melbourne VIC
- University
- Budgeting
- Negotiation
7d
Policy Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Research
- Administrative experience
- Analysis skills
9h
Policy Lead (Senior Policy / Projects Advisor)
Victoria Police —Melbourne City Centre VIC
- Full-time
- Communication skills
1d
Intelligence Analyst
Victorian Government —Melbourne Western Suburbs VIC
- $100,894 - $114,476 a year
- Full-time
- Microsoft Office
- Experience working with children
7d
Research Administration Support Officer
Victorian Government —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Briefings & Correspondence Officer, Office of the Deputy Secretary
Department of Health —Melbourne City Centre VIC
- Full-time
- Recruiting
- Office experience
8h
Child Protection Administration Officer
Department of Families, Fairness and Housing —Melbourne VIC
- Full-time
- Recruiting
12d
Senior Adviser, Research and Evaluation
Department of Justice and Community Safety —Melbourne City Centre VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Research
- Experience working with children
11d
Children's Court Youth Diversion Coordinator - North Metro
Corrections Victoria —Melbourne VIC
- $97,429 - $109,593 a year
- Full-time
- Experience working with children
4d
Senior Review and Assessment Officer (Multiple)
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Experience working with children
- Recruiting
13d
Business and Executive Support Officer
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
4d
Recruitment Projects Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Administrative experience
- Experience working with children
4d
Briefings & Correspondence Officer, Office of the Deputy Secretary
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Recruiting
- Office experience
9h
Corporate Communications and Reporting Manager
AustralianSuper —Melbourne VIC
- Full-time
- AI
- Communication skills
6d
Chief Executive Officer, Monash College
Monash University —Melbourne VIC
- University
- Budgeting
- Negotiation
8d
Quality Coordinator
Peter MacCallum Cancer Centre —Parkville VIC
- $68,482 - $89,902 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
12d
Executive Assistant to CFO
Wesfarmers Health —Docklands VIC
- Management
- Administrative experience
- Senior Secondary Certificate of Education
- Employee assistance program

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Head of Customer Strategy & Experience

Independence Australia -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Employee discount
Transportation links
Salary packaging
On-site parking

Qualifications

Analysis skills
Leadership

Full Job Description

Healthcare & Medicine
Management
Melbourne
Permanent / Full Time

7/8/2026

Champion the voices of people with disability to drive better outcomes.
Hybrid work, paid study & parental leave, employee product discounts.
Work close to home, free onsite parking, close to public transport.

About us

At Independence Australia Group, we believe the experiences of the people we support should shape the way we work, the decisions we make and the services we deliver.

We are a social enterprise built to delivery disability, health, family and community services that support people to live with independence and realise their potential.

About the role

Reporting to the Chief Experience Officer, you'll have a unique opportunity to build and mature our customer experience capability from the ground up across a diverse business portfolio, including Disability Services, Child and Family Services, and our National healthcare Products business.

This is about designing the systems, insights and ways of working that enable us to truly understand the experiences of the people we support and translate those insights into meaningful organisational change.

You'll lead a small team to create an enterprise customer listening ecosystem, bringing together feedback, operational data, customer interactions and experience measures into a connected view of the customer. You'll transform information into compelling insights that influence strategy, improve services and deliver better outcomes for the people and communities we serve.

This is a highly visible leadership role, partnering closely with executive leaders across Disability, Children & Families, Products and Corporate Services to embed customer-led thinking into everyday decision-making and help shape the future of our organisation.

What you will be doing

Develop and lead the organisation's customer experience strategy, creating a contemporary capability that places customer insights at the centre of decision-making.
Design and embed an enterprise Voice of Customer (VoC) framework, integrating feedback, customer interactions, operational performance and experience data into a cohesive customer insights system.
Identify trends, opportunities and emerging customer needs, presenting clear and compelling insights that influence executive decision-making, organisational strategy and service improvement.
Champion human-centred design principles to improve customer journeys, making experiences simpler, more accessible and more responsive to the needs of the people we support.
Lead customer journey mapping, service design and continuous improvement initiatives across multiple business areas.
Develop meaningful customer experience metrics, dashboards and reporting that measure what matters and demonstrate impact over time.
Build strong partnerships with leaders across the organisation, creating shared accountability for customer outcomes and fostering a culture where customer voices drive innovation and continuous improvement.
Lead and develop a capable, collaborative team while remaining hands-on in designing frameworks, analysing insights and establishing the foundations of a mature customer experience function.

About you

You're equally comfortable thinking strategically and rolling up your sleeves to build something new.

You understand that great customer experience starts with deeply understanding people, but you also know that meaningful change requires robust systems, quality data and compelling insights that influence decision-makers.

You bring curiosity, commercial thinking and empathy, and you're excited by the opportunity to build a capability that will shape the future of a growing, purpose-led organisation.

You'll bring:

Significant leadership experience in Customer Experience, Customer Insights, Service Design, Customer Strategy or a related discipline.
Proven experience designing or maturing customer experience capabilities, including Voice of Customer programs, customer insight frameworks and experience measurement.
Demonstrated success bringing together multiple data sources to create meaningful customer intelligence that informs strategy and drives organisational improvement.
Strong analytical capability, with the ability to distil complex information into clear, compelling insights and recommendations for executive audiences.
Experience applying human-centred design or customer journey methodologies to improve products, services and experiences.
Outstanding stakeholder engagement and influencing skills, with experience working across executive leadership teams and diverse business functions.
Experience leading and developing high-performing teams in a values led culture.
A passion for creating better outcomes for people and communities through evidence-based, customer-led decision making.

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

Access salary packaging benefits to increase your take home pay by reducing your taxable income.
Access free confidential counselling and support from our Employee Assistance Program.
As a social enterprise, we aren’t solely reliant on external funding which means better job security so you can focus on providing quality care and service to our customers.
The opportunity to work for a purpose-driven organisation that creates meaningful social impact.

Work with purpose

We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve quality of life and provide access to products, resources and encouragement that allow people to make choices to enhance their well‑being and lifestyle.

As a social enterprise, we redistribute surplus funds generated through the sale of over 12,000 healthcare products, mobility aids and equipment into programs that support people living with a disability.

Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA, Possability Group and Lifestyle Solutions. Learn more at independenceaustralia.com.au.

Commitment to diversity

Independence Australia Group is an equal opportunity employer. We encourage applications from people with a disability, CALD communities, LGBTQIA+ individuals, and Aboriginal and Torres Strait Islander peoples. For accessibility support during recruitment, contact our People Experience team at [email protected].

Apply Now

Refine Your Search

executive officer jobs in broadmeadows, vic

Head of Customer Strategy & Experience

Advanced Practitioner - South Morang

Research Ethics and Governance Officer

CHIEF EXECUTIVE OFFICER

Policy Officer

Policy Lead (Senior Policy / Projects Advisor)

Intelligence Analyst

Research Administration Support Officer

Briefings & Correspondence Officer, Office of the Deputy Secretary

Child Protection Administration Officer

Senior Adviser, Research and Evaluation

Children's Court Youth Diversion Coordinator - North Metro

Senior Review and Assessment Officer (Multiple)

Business and Executive Support Officer

Recruitment Projects Officer

Briefings & Correspondence Officer, Office of the Deputy Secretary

Corporate Communications and Reporting Manager

Chief Executive Officer, Monash College

Quality Coordinator

Executive Assistant to CFO

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