In-Demand It support Jobs in Docklands, Vic

Service Desk Analyst - Level 2
Wallbridge Gilbert Aztec —Melbourne VIC
- Full-time
- Remote
- Azure
- Management
- Customer service
- Work from home
- Parental leave
System Administrator
Compass Group Australia —Parkville VIC
- Full-time
- Azure
- Communication skills
- Hospital experience
Technical Support Engineer
Redrock MedTech Ltd —Melbourne VIC
- From $5,800 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- SharePoint
- Work from home
- Free food
Quick Apply
IT Support Administrator
Medical iT —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Communication skills
Service Desk Coordinator (Managed IT Services)
Medical iT —Melbourne VIC
- Full-time
- Management
- Customer service
- Communication skills
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
13d
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
12d
IT Technical Support Engineer
Multiplex —Melbourne VIC
- Full-time
- Azure
- Management
- Customer service
- Parental leave
Desktop Support Officer
Australia’s Academic and Research Network (AARNet) —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
IT and Operations Support Officer
ALD Group VIC Pty Ltd —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- In-person
Quick Apply
6d
Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
ICT Service Desk Officer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
8d
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
Systems Administrator
Dyson Group —Bundoora VIC
- Full-time
- Azure
- Microsoft Office
- Leadership
Quick Apply
Desktop Support Officer
AARNet —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
IT Support Engineer Level 1
For Purpose Aged Care —Cheltenham VIC
- Administrative experience
- No degree
- Travel reimbursement
- Employee assistance program
IT Support Engineer – Managed IT Services
Medical iT —Melbourne VIC
- Full-time
- Azure
- Customer service
- Administrative experience

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Service Desk Analyst - Level 2

Wallbridge Gilbert Aztec -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Work from home
Parental leave

Qualifications

TCP
Azure
Management
Customer service
Disaster recovery
Microsoft Exchange
Administrative experience
IT support
DNS
Organisational skills
SharePoint
Security
Communication skills
Intune
Time management
Office experience
Information Technology
VPN

Full Job Description

Service Desk Analyst - Level 2

Information Technology
Melbourne
Permanent / Full Time

10/8/2026

A collaborative and supportive team environment
Varied, fast-paced role
Involvement in exciting IT transformation projects

About us:
WGA is an Australian and New Zealand company like no other – we are owned by our employees, loved by our long-term clients and have deep roots in our communities. With a team of over 700 people, WGA provides a rich, diverse, and empowered workplace, and offers you a chance to work alongside some of the best in the business.

WGA offers an outstanding working environment that fosters and supports mutual learning, respect, dignity, cultural openness, and an appreciation of differing perspectives and backgrounds. We strive to offer inspiring career paths and a selection of fantastic employee benefits including exceptional parental leave options, flexible hours and work from home capability and learning and development programs tailored to you.

We empower our engineers and designers to think outside the square and dare to be different in their delivery of tailored design engineering solutions across the Buildings, Transport, Water Infrastructure, Urban Development, Ports and Marine, Energy, Defence and Resources sectors.

About our approach:
We focus upon the core philosophy of delivering excellent engineering solutions for our valued Clients which allows us to create exceptional, long-term opportunities for our personnel. Our unique style of project delivery ensures that our people don't have to choose between maintaining hands on Engineering Design and corporate career options, they can have both!

About our Role:

Provide Level 2 technical support for escalated incidents and service requests across multiple offices.
Troubleshoot and resolve hardware, software, and network issues.
Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Contribute to the implementation and ongoing support of the new ITSM platform.
Apply ITIL principles to incident, problem, and change management processes.
Maintain accurate documentation and update knowledge base articles.
Collaborate with Level 1 and Level 3 teams to ensure consistent service delivery.
Ensure compliance with operational security practices and company policies.
Participate in projects and continuous improvement initiatives.

About you:

Australian Citizen
Proven experience in IT support or a similar technical role (Level 2 or equivalent).
Strong troubleshooting skills across hardware, software, and network environments.
Excellent communication and customer service skills.
Ability to work independently and manage multiple tasks effectively.
Demonstrated understanding of operational security practices.
Experience supporting users in a multi-office environment.
Strong time management and organisational skills.
Ability to build and maintain positive internal relationships.

Essential Technical Skills

Knowledge of Microsoft 365 administration, Windows operating systems, and related services.
Experience with Active Directory, Group Policy, and user account management.
Exposure to Entra ID (Azure AD), Intune, and endpoint management.
Knowledge of networking fundamentals (TCP/IP, DNS, VPN).
Familiarity with ITSM tools and service desk best practices.
Understanding of the SFIA framework.
Experience with NinjaOne or similar RMM tools.

Desirable Skills

Relevant IT degree or equivalent tertiary qualification.
Exposure to cloud technologies and hybrid environments.
Knowledge of backup and disaster recovery solutions.

About working with us:
At WGA we believe a diverse workplace fosters unique and progressive ideas and drives our culture of learning and sharing knowledge. We encourage all to apply because whatever your background you can progress your career and enjoy the benefits that only a privately owned organisation can offer.
Due to requirements for working across Defence related projects, Australian Citizenship and the ability to obtain Security Clearance is desired.

WGA is a Work180 endorsed workplace for women, find out more at WGA | WORK180 Endorsed Employer

Apply Now

Refine Your Search

it support jobs in docklands, vic

Service Desk Analyst - Level 2

System Administrator

Technical Support Engineer

Service Desk / Onsite Engineer (MSP)

IT Support Administrator

Service Desk Coordinator (Managed IT Services)

Network Support Level 1

L1 Helpdesk Technician (VIC)

Specialist Technician - Technical Support to Schools Program (TSSP)

IT Technical Support Engineer

Desktop Support Officer

IT and Operations Support Officer

Service Desk Analyst (VIC)

Information Technology Service Desk analyst (Australia)

ICT Service Desk Officer

TIM Engineer / Desktop Support Engineer

Systems Administrator

Desktop Support Officer

IT Support Engineer Level 1

IT Support Engineer – Managed IT Services

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