In-Demand Technical support Jobs in St Leonards, Nsw

NSW Service Desk Coordinator
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Management
- Administrative experience
- Communication skills
- Employee assistance program
Quick Apply
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
IT Support Associate
Amazon Corporate Services Pty Ltd —Sydney NSW
- Urgently hiring
Control Systems Support Engineer
KION Group AG —Belrose NSW
- Full-time
- Engineering
- Communication skills
- Health insurance
- Parental leave
ICT Support
NetStrategy Pty Ltd —North Sydney NSW
- Full-time
- Azure
- Communication skills
Quick Apply
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Macquarie Park NSW
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
Technical Support Engineer
NOVASTAR —Sydney NSW
- $55,000 - $85,000 a month
- Full-time
- In-person
Quick Apply
ICT Systems Test Engineer
Infotrust —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Microsoft Access
- Azure
- In-person
- Parental leave
Quick Apply
6d
ICT Field Services Snr Support Off
Department of Education —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Software troubleshooting
- Opportunities for advancement
10d
Graduate Infrastructure Support Engineer
Content Guru —Sydney NSW
- Weekend availability
- Computer science
- Computer Science
- Analysis skills
Quick Apply
Manager - Service Support - IT
DP World Australia Limited —Sydney NSW
- Full-time
- Communication skills
- Negotiation
Quick Apply
IT Support Specialist
Jomablue —Sydney NSW
- Full-time
- AI
Service Desk Coordinator - All IT Services
Lyra Technology Group —Brookvale NSW
- Full-time
- Customer service
- Administrative experience
- Front desk
Quick Apply
14d
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
Desktop Support Officer - Contract
Centorrino Technologies —Sydney NSW
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
13d
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
IT Systems Administrator
All In IT Solutions —Stanmore NSW
- Full-time
- Azure
- Administrative experience
- Bachelor's degree
IT Server Administrator
Tetra Tech —Sydney NSW
- Azure
- Management
- Computer Science
- Employee stock purchase plan
- Parental leave
Service Desk Analyst
Capgemini Sogeti —Sydney NSW
- Hybrid work
- Communication skills

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NSW Service Desk Coordinator

Pro AV Solutions -
Frenchs Forest NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Employee assistance program

Qualifications

Management
Administrative experience
Communication skills

Full Job Description

About Pro AV Solutions

Pro AV Solutions is a proudly 100% Australian-owned organisation and one of Australia’s leading workplace technology integration and managed services providers, with operations across NSW, ACT, QLD, VIC, SA and WA. We design, deliver, support and maintain Audio Visual and Unified Communications solutions for corporate, government, education and enterprise clients nationwide. In 2025, Pro AV Solutions was recognised nationally as one of The Australian’s Best Places to Work, reflecting our strong culture, people-first approach, and commitment to helping our customers and our people Experience Excellence.

About the Role

As our Managed Services team continues to grow, we’re looking for a Service Desk Coordinator to join our NSW team and support the ongoing delivery of high-quality service to our clients. This role can be based out of our Surry Hills office or our Frenchs Forest Office, offering flexibility across our NSW locations.

This role sits at the centre of our service operations, coordinating ongoing managed services and support activities, managing service requests in line with customer SLAs, and ensuring clear communication between clients, technicians, and internal teams. You’ll be trusted to prioritise work, identify next steps, and coordinate activities to ensure service commitments are met. This role suits someone who is organised, calm under pressure, and takes pride in delivering a consistently positive service experience.

Key Responsibilities

Manage incoming service requests in line with customer SLAs
Create, update, and monitor AVCare tickets within the service platform
Allocate service resources and coordinate service activities
Conduct daily ticket reviews to identify priorities, follow-ups, and escalations
Prepare client documentation, reports, and service communications
Support invoicing processes for completed service tickets
Build and maintain strong, professional relationships with clients
Act as a reliable point of coordination between clients, technicians, and internal teams
Follow established IT Service Management (ITSM) practices to support consistent handling of service requests, incidents, escalations, and SLA commitments

Skills & Experience

Previous experience in administration, service coordination, or a service-based role
Strong organisational and time-management skills with the ability to manage competing priorities
Clear and confident written and verbal communication skills
High attention to detail and a strong sense of accountability
Customer-focused mindset with the ability to build rapport and trust
Proactive, flexible, and solution-oriented approach
Proficiency in Microsoft 365
Experience in AV, IT, or UC service environments is advantageous but not essential

What we offer

We believe our people are our greatest asset, and we value and reward team members who are committed to delivering high-quality outcomes. Together, we create a workplace where people feel supported, valued, and able to do their best work.

Competitive remuneration package
Ongoing training and professional development opportunities
Supportive, inclusive, and high-performing team culture
Employee Assistance Program (EAP)
Birthday gift vouchers and additional employee benefits
Opportunity to work alongside experienced and award-recognised industry professionals, within a supportive and high-performing team environment.

Diversity & Inclusion

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.

You must have the right to work in Australia to be considered for this role.

Company Overview

Our technology solutions enhance experiences wherever people gather—meeting rooms, lecture theatres, museums, and stadiums. With over 300 dedicated team members nationwide, we strive to ensure our customers and colleagues "Experience Excellence". If you're interested in joining a high-performing team in a dynamic industry, explore our available roles and contact us for more information about working at Pro AV Solutions.

Quick Apply

Refine Your Search

technical support jobs in st leonards, nsw

NSW Service Desk Coordinator

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Service Desk Analyst (Maternity Replacement) : 12 month Contract

IT Support Associate

Control Systems Support Engineer

ICT Support

IT & Workplace Support Engineers (Multiple Opportunities Available)

Technical Support Engineer

ICT Systems Test Engineer

ICT Field Services Snr Support Off

Graduate Infrastructure Support Engineer

Manager - Service Support - IT

IT Support Specialist

Service Desk Coordinator - All IT Services

Service Desk Analyst (NSW)

Desktop Support Officer - Contract

System Administrator 2 - Sydney, Australia

IT Systems Administrator

IT Server Administrator

Service Desk Analyst

I want to receive the latest job alert for technical support in st leonards, nsw

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