About the Role
MUFG Retirement Solutions is seeking an experienced Senior Manager, Platform Services Owner – Digital Applications to own and lead the performance, evolution, and strategic direction of critical digital application platforms.
This role plays a pivotal part in ensuring our platforms are resilient, secure, scalable, and user‑centred—supporting both our operational needs and customer experience. Operating as a leader within Digital Product and Services domain in technology, you will partner closely with engineering, architecture, service management, cyber security, vendors, and business stakeholders to ensure platforms deliver measurable business value and meet regulatory obligations.
You will have end‑to‑end accountability across platform strategy, service performance, lifecycle planning, delivery alignment, and continuous improvement for your assigned platform domain.
What You’ll Be Responsible For
Platform Strategy & Leadership
- Own the end‑to‑end strategy, roadmap, lifecycle, and continuous improvement plan for the assigned platform.
- Ensure platform design, capability uplift, and investment priorities align with enterprise strategy and business needs.
- Maintain a deep understanding of the platform’s users, value proposition, dependencies, risks, and regulatory obligations.
- Lead platform optimisation, consolidation opportunities, lifecycle refresh, and technology debt reduction activities.
- Define clear platform KPIs, success measures, and performance outcomes.
Operational Excellence & Delivery
- Ensure platform availability, resilience, performance, and service levels are consistently met.
- Oversee incident, problem, change, release, and configuration management in collaboration with Service Management.
- Drive uplift in operational maturity, documentation, knowledge management, and support processes.
- Manage platform enhancements through structured discovery, prioritisation, and backlog management.
- Champion user‑centred design, accessibility, simplicity, and friction‑reduction across digital experiences.
- Support testing strategies, release planning, and rollout coordination to minimise disruption.
- Apply technical expertise to independently challenge, validate, and critically analyse inputs from engineering teams, ensuring accuracy, transparency, and alignment with business objectives
Vendor, Risk & Regulatory Management
- Manage key vendor relationships, ensuring delivery against contractual and service obligations.
- Support procurement, renewals, and commercial assessments aligned to platform strategy.
- Maintain platform risk registers, control documentation, and business continuity artefacts.
- Ensure compliance with MUFG policies, regulatory requirements, and operational resilience expectations.
- Proactively manage cyber controls, vulnerabilities, audit actions, and risk remediation.
People & Stakeholder Leadership
- Lead and develop high‑performing, multidisciplinary teams including platform specialists, analysts, and vendor resources.
- Foster a culture of accountability, continuous improvement, innovation, and customer focus.
- Act as the primary point of accountability for platform performance, roadmap progress, risks, and change impacts.
- Build strong, trusted relationships with business leaders, operations, risk, finance, and transformation partners.
Communicate clearly and confidently with both technical and non‑technical stakeholders.
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What We’re Looking For
Essential Experience
- 10+ yrs of proven experience owning or managing complex technology platforms, enterprise systems, or digital product portfolios.
- Strong understanding of platform operations, service management, system integration, security, and lifecycle management.
- Experience translating business needs into platform roadmaps, features, and delivery priorities.
- Demonstrated incident management, operational leadership, and vendor management capability.
- Strong stakeholder engagement skills with the ability to communicate complex concepts simply.
- Strong problem-solving and analytical skills to assess risks, opportunities, and operational impacts of the managed platforms.
- Experience leading and developing teams in regulated or complex technology environments.
- A customer‑centric mindset with strong analytical and problem‑solving skills.
Desirable
- Bachelor’s degree in Technology, Business, Engineering, or a related discipline.
- Certifications in ITIL, Agile, Product Management, Cloud, or Service Management.
Experience within financial services or customer‑facing digital platforms.
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Some of our Employment Benefits
- Flexible and Hybrid Working – enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
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Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
