In-Demand Behaviour support practitioner Jobs in Mona Vale, Nsw

NDIS Service Navigation & Intake Lead
CARED —Sydney NSW
- Hybrid work
- CRM software
- Customer service
- IT
Mental Health Care Coordinator (Nursing or OT)
Spectrum Life —Sydney NSW
- Part-time
- Analysis skills
- Organisational skills
- Care plans
Quick Apply
Disability Support Practitioner
Cerebral Palsy Alliance —Turramurra NSW
- From $34.59 an hour
- Part-time
- First Aid Certification
- Care plans
- Employee assistance program
- Gym membership
Registered Nurse - Karitane - Randwick Parenting Centre
Karitane —Sydney NSW
- Part-time
- Databases
- Experience working with children
- No degree
5d
Urgent Care Enrolled Nurse | Brookvale | Full Time
For Health Group —Brookvale NSW
- Weekend availability
- Clinic
- Acute care experience
- Communication skills
- Health insurance
- Dental insurance
Health Coach Manager
Careers at Eucalyptus —Sydney NSW
- AI
- Leadership
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Senior Psychologist
SAL Consulting —Sydney NSW
- Full-time
- Remote
- Psychology
- Travel reimbursement
- Work from home
14d
Primary Care Account Representative - NSW Regional North
AstraZeneca —Macquarie Park NSW
- Sales
- Communication skills
6d
Nurse Unit Manager - Medical Imaging Department
Nepean Blue Mountains Local Health District —Sydney NSW
- $76.06 an hour
- Full-time
- Education
- Leadership
- Communication skills
- Employee assistance program
5d
Health Coach Team Lead
Careers at Eucalyptus —Sydney NSW
- AI
- Leadership
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Urgent Care Enrolled Nurse | Chatswood | Full Time
For Health Group —Chatswood NSW
- Weekend availability
- Clinic
- Acute care experience
- Communication skills
- Health insurance
- Dental insurance
Senior Consultant (Human Capital Consulting)
BTS —Sydney NSW
- Full-time
- Hybrid work
- Management
- Business development
SCHN Randwick – MCCCC (Oncology) CNS 2 Clinical Trials – Full time maternity leave cover
The Sydney Children's Hospitals Network —Sydney NSW
- $128,301.89 - $132,523.13 a year
- Full-time
- Research
- Microsoft Office
- Administrative experience
- Employee assistance program
12d
General Practitioner – Disability & Community Care
CARED —Sydney NSW
Accountant (internal)
In.Corp Advisory AU Pty Ltd —Sydney NSW
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Analysis skills
Quick Apply
4d
Children's Hospital Westmed Registered Nurse
The Sydney Children's Hospitals Network —Sydney NSW
- $79,368.82 - $111,427.34 a year
- Part-time
- Paediatrics
- Hospital experience
- Nursing
- Employee assistance program
Reporting and Insights Analyst
Avant —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
6d
Urgent Care Practice Nurse | Chatswood | FT, PT, Casual
For Health Group —Chatswood NSW
- Weekend availability
- ICU experience
- Communication skills
- Nursing
- Health insurance
- Dental insurance
Occupational Therapist
SAL Consulting —Sydney NSW
- Full-time
- Remote
- Leadership
- Travel reimbursement
- Work from home
14d
Urgent Care Practice Nurse | Brookvale | Part Time
For Health Group —Brookvale NSW
- Weekend availability
- ICU experience
- Communication skills
- Nursing
- Health insurance
- Dental insurance

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behaviour support practitioner jobs near mona vale, nsw

NDIS Service Navigation & Intake Lead

CARED -
Sydney NSW

Apply Now

Job Details

Qualifications

CRM software
Customer service
IT
HubSpot
Communication skills

Full Job Description

About CARED

CARED is a fast-growing healthcare technology startup helping people access allied health services faster and more easily.

We support NDIS participants across Occupational Therapy, Speech Therapy, Psychology, Neuropsychology, Physiotherapy, Exercise Physiology, Behaviour Support and Dietetics.

We already receive strong, qualified referral demand. This role is about making sure those referrals are followed through properly, quickly and consistently.

About the role

You will own the participant journey from new enquiry to first booked appointment.

Our incoming calls are answered by a professional reception service, so this is not a traditional reception role. Your focus is what happens next: contacting the participant, completing intake, progressing the referral, coordinating practitioner matching, managing the Service Agreement process and securing the booking.

The standard is simple:

Every referral has an owner, a next action and an outcome. Nothing goes quiet.

What you’ll do

Contact new enquiries promptly and complete same-day callbacks wherever possible.
Conduct structured intake conversations with participants, families, Support Coordinators and other referrers.
Understand participant needs, goals, preferences, availability and required allied health supports.
Progress referrals from enquiry through to signed Service Agreement, practitioner match and booked appointment.
Follow up incomplete referrals, outstanding information and unsigned Service Agreements.
Match participants with suitable practitioners based on goals, expertise, availability, location, modality and preferences.
Work from live Cliniko calendars to identify appointment options and available capacity.
Keep participants and referrers informed about progress and next steps.
Follow up cancellations, missed appointments and participants at risk of disengaging.
Maintain accurate HubSpot and Cliniko records, including referral status, next actions and reasons referrals do not proceed.
Recognise safeguarding, clinical, funding or Behaviour Support matters requiring escalation.
Identify recurring delays, gaps or inefficiencies and actively suggest better ways of working.

What good looks like

You will be measured on:

speed to first contact
overdue callbacks
referrals without a next action
Service Agreement completion
referral-to-booking conversion
time from referral to first appointment
stalled referrals
cancellation and disengagement follow-up
CRM accuracy
reasons referrals do not proceed

CARED aims to fully onboard, match and book suitable participants quickly, with all referrals fully onboarded, matched and booked within 72 hours.

About you

You are warm, organised and exceptionally good at follow-through.

You are comfortable picking up the phone, asking the right questions and moving conversations towards a clear outcome.

You will ideally bring:

3+ years’ experience in customer service, disability, allied health, healthcare, intake or service coordination
strong telephone and written communication skills
experience managing enquiries through to a booking or service outcome
excellent organisation and follow-through
confidence managing multiple active referrals at once
sound judgement about when to resolve an issue and when to escalate it
experience using CRM, scheduling or practice-management systems

Just as importantly, you will thrive in a startup environment.

That means being:

agile and adaptable when priorities or processes change
flexible in your thinking rather than needing everything to fit a fixed script
comfortable solving problems when the answer is not immediately obvious
willing to question inefficient processes and suggest improvements
constantly looking for ways to make the participant journey simpler, faster and better
comfortable taking ownership rather than waiting to be told what to do next

Attention to detail is non-negotiable. In this role, a missed callback, incorrect booking, incomplete note or forgotten follow-up can mean a participant does not receive support and a referral is lost.

NDIS experience and knowledge of HubSpot, Cliniko, Support Coordination, plan management or allied health will be highly regarded.

Why join CARED?

Join a growing healthcare-tech startup where your work has immediate impact.
Strong referral demand already exists. Your focus is helping people move into care.
Own the participant journey from enquiry to booking.
Work in a role that directly affects participant experience and business growth.
Use technology and automation to reduce unnecessary administration.
Help shape and improve processes as CARED grows.
Hybrid working is available after onboarding.
We're a small, fun team who love what we do as much as we love working together.

Apply Now

Refine Your Search

behaviour support practitioner jobs in mona vale, nsw

NDIS Service Navigation & Intake Lead

Mental Health Care Coordinator (Nursing or OT)

Disability Support Practitioner

Registered Nurse - Karitane - Randwick Parenting Centre

Urgent Care Enrolled Nurse | Brookvale | Full Time

Health Coach Manager

Senior Psychologist

Primary Care Account Representative - NSW Regional North

Nurse Unit Manager - Medical Imaging Department

Health Coach Team Lead

Urgent Care Enrolled Nurse | Chatswood | Full Time

Senior Consultant (Human Capital Consulting)

SCHN Randwick – MCCCC (Oncology) CNS 2 Clinical Trials – Full time maternity leave cover

General Practitioner – Disability & Community Care

Accountant (internal)

Children's Hospital Westmed Registered Nurse

Reporting and Insights Analyst

Urgent Care Practice Nurse | Chatswood | FT, PT, Casual

Occupational Therapist

Urgent Care Practice Nurse | Brookvale | Part Time

I want to receive the latest job alert for behaviour support practitioner in mona vale, nsw

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