In-Demand Data specialist Jobs in Canberra, Act

Customer Success Account Manager Manager (CSAM Manager)
Microsoft —Canberra ACT
- Full-time
- Master's degree
- Bachelor's degree
- No degree
PSL6 Security Advisors - Multiple Roles
The Department of Parliamentary Services —Canberra ACT
- $101,168 - $113,706 a year
- Management
- Leadership
- Gym membership
3d
Procurement Advisers and Finance Advisers, Finance Branch
Department of Prime Minister and Cabinet —Canberra ACT
- $83,242 - $89,024 a year
- Part-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
ITSM Tool Administrator
Leidos —Canberra ACT
- Full-time
- No degree
- AI
- Leadership
- Annual leave
3d
Director - Crisis Response
Australia Red Cross —Canberra ACT
- Part-time
- Hybrid work
- Management
- Public speaking
- Analysis skills
- Annual leave
- Employee assistance program
Senior Officer - Recovery
Australia Red Cross —Canberra ACT
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance program
12d
Senior Business Analyst
Coralcloud IT PTY LTD —Canberra ACT
- $81.75 - $146.72 an hour
- Contract
- Hybrid work
- Azure
- DevOps
- Analysis skills
Quick Apply
1d
Service Management Platform Specialist
Leidos —Canberra ACT
- Full-time
- No degree
- AI
- Leadership
- Annual leave
3d
Assistant Director, Building Information Modelling
The Department of Parliamentary Services —Canberra ACT
- Call employer
- Management
- Leadership
- Communication skills
- Gym membership
6d
Work Health & Safety Advisor (Expected Vacancy), APS Level 4, Chief Operating Officer
Department of Industry, Science, Energy & Resources —Canberra ACT
- $81,448 - $87,918 a year
- Remote
- Microsoft Office
- Human resources
- Organisational skills
5d
Export Controls Officer | Air Defence Systems
Amentum —Canberra ACT
- Full-time
- Parental leave
- Employee discount
Quick Apply
ITSM Application Support Specialist
Leidos —Canberra ACT
- Full-time
- No degree
- AI
- Leadership
- Annual leave
3d
Strategic Account Technology Strategist, Defence and Intelligence
Microsoft —Canberra ACT
- Full-time
- Azure
- AI
11d
SAP Technical Specialist (Finance Data Extraction)
Accenture —Canberra ACT
- Full-time
- Computer Science
- ERP systems
- Analysis skills
- On-the-job training
- Parental leave
Territory Manager
JAS —Canberra ACT
- Full-time
- Sales
- Business development
- Recruiting
- Parental leave
Quick Apply
Senior Consultant or Manager - Actuarial - Health and Human Services
EY —Canberra ACT
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Parental leave
11d
Systems Accountant
Australian National University —Canberra ACT
- $100,847 - $105,459 a year
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
4d
Principal Consultant
Macquarie Technology Group —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Presentation skills
- AI
Quick Apply
7h
Design and Drafting Team Lead
Stantec —Canberra ACT
- Part-time
- AutoCAD
- No degree
- Associate degree
- Work from home
- Employee assistance program
Phlebotomist - Pathology | Full-time Temporary with a Possibility of Permanency
Canberra Health Services —Canberra ACT
- $74,490 - $75,529 a year
- Temporary
- Employee assistance program
9d

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Customer Success Account Manager Manager (CSAM Manager)

Microsoft -
Canberra ACT

Apply Now

Job Details

Full-time

Qualifications

Master's degree
Bachelor's degree
Psychology
Portfolio management
AI
Business
Communication skills

Full Job Description

Overview

As a Customer Success Account Manager Manager (CSAM Manager), you will lead a team of Customer Success Account Managers responsible for driving customer success, cloud and AI adoption, business value realisation, support excellence, and long-term customer growth across a portfolio of strategic customers.

You will create clarity, generate energy, and deliver success through a high-performing team that helps customers achieve their business outcomes while maximising the value of their Microsoft investments. Working across Sales, Customer Success, Engineering, Support and Partner organisations, you will drive a customer-centric culture focused on measurable outcomes, proactive engagement and operational excellence.

This role requires an experienced people leader who can coach and develop talent, influence executive stakeholders, orchestrate cross-functional collaboration, and scale customer success through disciplined execution and leadership.

Responsibilities

Lead and Develop a High-Performing Team

Recruit, coach, develop and retain a diverse team of Customer Success Account Managers.
Build a culture of accountability, inclusion, growth mindset and customer obsession.
Conduct performance coaching, talent reviews, succession planning and career development activities.
Empower team members to operate strategically with customers while delivering measurable business outcomes.

Deliver Customer Success and Business Outcomes

Ensure customers realise value from Microsoft Cloud, AI and Support investments.
Drive customer adoption, consumption growth, operational excellence and business transformation outcomes.
Lead customer success strategies that align customer goals with Microsoft capabilities.
Champion value realisation and outcome-based engagement motions across the customer lifecycle.

Drive Renewal Health and Long-Term Customer Value

Ensure teams proactively engage customers to maximise support and success investments.
Drive renewal readiness, customer satisfaction and ongoing value delivery.
Foster trusted executive relationships that strengthen customer confidence and long-term partnerships.
Remove organisational blockers that impact customer success and business outcomes.

Orchestrate One Microsoft Execution

Partner across Sales, Technical Specialists, Solution Architects, Support Engineering and Partners to deliver an integrated customer experience.
Drive alignment across stakeholders to accelerate customer outcomes and successful transformation programmes.
Promote collaboration across cloud workloads and solution areas to maximise customer value.

Deliver Operational Excellence

Establish clear rhythms of business and accountability frameworks.
Use data-driven insights to monitor customer health, business performance and team effectiveness.
Drive disciplined execution of customer success plans, governance, risk management and strategic account planning.
Identify opportunities for continuous improvement and scale effective practices across the organisation.

Model Leadership Excellence

Demonstrate Microsoft's leadership principles through creating clarity, generating energy and delivering success.
Foster an environment where people can do meaningful work, grow their capabilities, and reach their full potential.
Drive employee engagement and organisational health through authentic leadership and coaching.

Qualifications

Qualifications

Required Qualifications:

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Significant experience leading customer-facing technology, customer success, consulting, services or support organisations in the Federal Goverment territory
Demonstrated success building and leading high-performing teams.
Experience developing trusted relationships with executive-level customer stakeholders.
Proven ability to drive business outcomes through strategic planning, customer engagement and organisational influence.
Effective communication, coaching, and stakeholder engagement skills, with the ability to collaborate and build trusted relationships with a wide range of stakeholders.
Experience leading complex, cross-functional initiatives involving multiple stakeholders.
This position requires verification of Australian Citizenship due to citizenship based legal restrictions. Specifically, this position supports federal, state and /or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Preferred Qualifications

Experience in Customer Success, Enterprise Support, Professional Services or Cloud Solutions.
Understanding of cloud adoption, AI transformation, change management and value realisation methodologies.
Knowledge of Microsoft technologies, cloud platforms and enterprise transformation strategies.
Experience with account planning, portfolio management and customer lifecycle management.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

data specialist jobs in canberra, act

Customer Success Account Manager Manager (CSAM Manager)

PSL6 Security Advisors - Multiple Roles

Procurement Advisers and Finance Advisers, Finance Branch

ITSM Tool Administrator

Director - Crisis Response

Senior Officer - Recovery

Senior Business Analyst

Service Management Platform Specialist

Assistant Director, Building Information Modelling

Work Health & Safety Advisor (Expected Vacancy), APS Level 4, Chief Operating Officer

Export Controls Officer | Air Defence Systems

ITSM Application Support Specialist

Strategic Account Technology Strategist, Defence and Intelligence

SAP Technical Specialist (Finance Data Extraction)

Territory Manager

Senior Consultant or Manager - Actuarial - Health and Human Services

Systems Accountant

Principal Consultant

Design and Drafting Team Lead

Phlebotomist - Pathology | Full-time Temporary with a Possibility of Permanency

I want to receive the latest job alert for data specialist in canberra, act

Related Searches

Explore jobs in more locations

Lead and Develop a High-Performing Team

Deliver Customer Success and Business Outcomes

Drive Renewal Health and Long-Term Customer Value

Orchestrate One Microsoft Execution

Deliver Operational Excellence

Model Leadership Excellence

Qualifications

Required Qualifications:

Preferred Qualifications

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