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Call Centre Operator

FX Forever Platforms
Sydney NSW

Quick Apply

Job Details

Full-time
Up to $29.50 an hour
13 hours ago

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance

Qualifications

CRM software
Customer service
Call centre
Communications
Diploma
Business
Communication skills

Full Job Description

Call Centre Operator – FX Forever Platforms (Sydney)

Location: Sydney, Australia
Company: FX Forever Platforms
Position Type: Full-time

About Us

FX Forever Platforms is a leading provider of financial technology and customer solutions, headquartered in Sydney. We specialize in delivering innovative platforms and exceptional client support across the fintech industry. Our mission is to empower customers with seamless service, ensuring every interaction builds trust and satisfaction.

Role Overview

We are seeking a motivated Call Centre Operator to join our customer support team. This role is essential in handling inbound and outbound calls, assisting clients with inquiries, and ensuring smooth communication. You will be the first point of contact for customers, providing professional service and resolving issues effectively.

Key Responsibilities

Customer Interaction: Answer inbound calls and make outbound calls to assist clients.
Issue Resolution: Provide accurate information and resolve customer concerns promptly.
Data Entry: Record customer details and maintain call logs in CRM systems.
Product Knowledge: Stay updated on company services and platforms to provide informed support.
Team Collaboration: Work closely with colleagues to meet service targets.
Compliance: Adhere to company policies, procedures, and quality standards.

Qualifications

Previous experience as a Call Centre Operator or in customer service preferred.
Strong communication and interpersonal skills.
Proficiency in CRM systems and call centre software.
Ability to multitask and work in a fast-paced environment.
High attention to detail and accuracy.
Diploma or degree in Business, Communications, or related field is a plus.

Why Join Us?

Be part of a dynamic fintech company driving customer excellence in Sydney.
Work in a supportive environment with opportunities for career growth.
Competitive salary and employee benefits.
Continuous learning and professional development opportunities.

Pay: Up to $29.50 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

data entry operator jobs

Call Centre Operator

Assistant Vessel Manager

Metallurgical Technician

In-Store Travel Consultant - Cairns Based

Procurement & Supply Chain Data Maintenance Officer

Warehouse Operator

Fleet Allocator - Day Shift - North Fremantle

Inventory Controller

Health Information Services Officer

Weighbridge Operator

Port Operations Support Officer

Warehouse Admin Assistant

Level 1 Windows Network Support

Monitoring Centre Operators

Administration Officer

Warehouse Operator - Cavan

Administration Officer

Spiral Wound Relining Operator

Production Assembly Technician

CSSD Technician - Level 2

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