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Platform Delivery and Quality Assurance Manager

Department of Education -
Melbourne City Centre VIC

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Salesforce
Writing skills
Security
Certified Scrum Master
ServiceNow
Agile
Leadership
Communication skills
Negotiation

Full Job Description

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

About the Division

The Information Management and Technology Division guides the department's digital capability and is leading digital transformation for Victorian government schools. The division architects, manages and supports the largest technology network in Victoria, supporting a user base of approximately 750,000 staff and students.

IMTD provides innovation and leadership in the transformation and management of the department's digital capability through the implementation of solutions on the department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration.

As a valued member of the diverse IMTD team, you will have the opportunity to be part of influencing the new way of working for the department through your strong technical skills and customer centric approach.

About the Role

The Platform Delivery and Quality Assurance Manager is responsible for leading the delivery and quality assurance functions across the Digital Design and Innovation Branch, ensuring the successful execution of programs and platform initiatives in accordance with agreed timelines, budgets, scope, and quality standards. The role provides leadership and capability development for a delivery team comprising Delivery Managers, Delivery Leads, and Delivery Coordinators, with accountability for both people management and the ongoing development of delivery practices and competencies.

The role also leads the Quality Assurance function, including the QA Test Manager and Senior Test Analysts, overseeing the development and execution of platform testing strategies, test governance, and quality assurance processes to ensure products and services meet required standards prior to release. This includes the management of internal and external testing resources and ensuring compliance with established testing frameworks, policies, and standards.

The Platform Delivery and Quality Assurance Manager is accountable for establishing and maintaining delivery governance, standards, methodologies, and frameworks across multiple system integration partners, driving consistency, transparency, and effective delivery outcomes. The role works closely with business and technology stakeholders across the department to manage priorities, resolve issues, mitigate risks, and ensure alignment between strategic objectives and delivery execution.

In this fast-paced role you be part of a passionate and progressive team and have the opportunity to realise change through digital enablement for Victorian schools, students and families.

Attributes

Working collaboratively
Flexibility and adaptability
Innovation and Continuous Improvement
Systems thinking
Critical thinking and problem solving
Product design and delivery
Communication with impact
Influence and Persuasion
Delivery leadership

Desirable Qualifications and Experience

Essential:

Minimum 5 years' experience in product design and delivery, working across complex digital products and services in large, multi-stakeholder environments.
Proven capability onboarding and managing system integration partners, including fixed-outcome contract and commercial delivery assurance.
Proven experience coordinating end-to-end delivery across multiple technical domains.
Experience operating within established governance, architecture and assurance frameworks.
Deep understanding of best practice product delivery, agile practices and governance frameworks within structured enterprise or government environments.
Strong leadership in stakeholder engagement, dependency management, risk oversight and delivery execution across complex programs or portfolios.
Strong stakeholder engagement, negotiation and communication skills, with the ability to influence at all levels of an organisation.

Desired

Experience on Salesforce and/or ServiceNow
Experience writing briefings and procurement documentation in a government department
Scrum and/or PM certification

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact Lauren Arkley, Platform Delivery Manager via [email protected]

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 25 June 2026

Apply Now

Refine Your Search

quality assurance manager software development jobs

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