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Senior Manager, NFR Events and Breach Management

ANZ Banking Group -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
3 days ago

Qualifications

Management
Financial services
Leadership
Communication skills

Full Job Description

Req ID:
119731

Department:
GO Non-Financial Risk - Governance & Reporting

Division:
Group Operations

Location:
Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

An exciting leadership opportunity exists to drive the end-to-end event and breach management capability across Group Operations. Reporting within the Non-Financial Risk function, you will be accountable for the effective and sustainable operation of event management practices, ensuring events are managed from identification through to closure while delivering strong customer, risk and compliance outcomes.

Leading a team of Event Specialists and Case Managers, including breach reporting specialists, you will provide oversight, governance and direction across the event lifecycle. You will partner closely with senior leaders across Group Operations, Risk, Compliance and Legal to drive accountability, strengthen governance, improve risk culture and ensure adherence to regulatory and non-financial risk framework requirements.

This role offers the opportunity to influence enterprise-wide risk outcomes by providing insights into event trends, identifying root causes, driving continuous improvement initiatives and ensuring the organisation continues to mature its event and breach management practices.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: permanent full time
Role Location: Melbourne or Brisbane

What will your day look like?

As a Senior Manager, Events and Breach Management, you will:
Lead and develop a team of Event Specialists and Case Managers, fostering a high-performing, risk-aware culture focused on delivering quality customer and compliance outcomes.

Oversee the end-to-end management of operational events and breaches, ensuring effective governance, timely resolution and adherence to regulatory obligations and service commitments.

Partner with senior stakeholders across Group Operations, Legal, Compliance and Risk to drive accountability, influence decision-making and strengthen risk management outcomes.

Conduct deep-dive reviews into event drivers, trends and recurring themes, leveraging root cause analysis and insights to prevent future issues and improve business performance.

Drive consistency, quality and continuous improvement across event management practices, embedding strong governance, reporting and control frameworks.

Review and approve breach and regulatory submissions, including ASIC reporting, ensuring accuracy, completeness and compliance with required standards and timeframes.
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Extensive experience in end-to-end event management, operational risk, non-financial risk, compliance or legal functions within a complex financial services environment, with the ability to lead sustainable event and breach management practices.

Proven people leadership capability, with a track record of building high-performing teams, developing capability and fostering a strong risk-aware culture focused on customer and compliance outcomes.

Strong stakeholder management, communication and influencing skills, with the ability to build trusted relationships, challenge constructively and drive accountability across senior leaders and key business partners.

Exceptional critical thinking and problem-solving skills, with experience conducting root cause analysis, identifying thematic trends and translating insights into sustainable business improvements.

A proactive and adaptable mindset, with a passion for continuous improvement, strengthening risk culture and driving better governance, risk and customer outcomes across the organisation.

Relevant tertiary qualifications and significant financial services experience, supported by strong knowledge of event and breach management, regulatory obligations and governance frameworks. Experience with banking products, risk systems and regulatory reporting will be highly regarded.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can
Job Posting End Date
17/07/2026, 11.59pm, (Melbourne Australia)

Apply Now

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