In-Demand Customer service coordinator Jobs in Woolloongabba, Qld

Housing Specialist - QLD
Permalink Support Services —Brisbane QLD
- $36.84 an hour
- Part-time
- Remote
- Management
- Customer service
- Microsoft Office
- Work from home
- Employee assistance program
Quick Apply
2d
Regional Support Coordinator
MyIntegra —Brisbane QLD
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
CRM Operations Coordinator - GPC Asia Pacific - Brisbane
GPC Asia Pacific (APAC) —Ascot QLD
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Parental leave
- Employee assistance program
Quick Apply
Urgent Care Coordinator | Remote | Full Time
For Health Group —Browns Plains QLD
- Full-time
- Remote
- Organisational skills
- Health insurance
- Dental insurance
Onboarding & Mobilisation Coordinator
Civeo —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Recruiting
11d
Customer Service Officer
Certis Group —Brisbane QLD
- Weekend availability
- Customer service
- Organisational skills
- Communication skills
- Employee assistance program
- Employee discount
Project Coordinator & Document Controller
Johnson Controls —Windsor QLD
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
Travel and Accommodation Coordinator
Compass Group Australia —Brisbane QLD
- Weekend availability
- In-person
- Communication skills
Customer Service Coordinator
UniLodge Australia Pty Ltd —Brisbane QLD
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Parental leave
Information & Support Services Officer (V26/10106)
Blue Mountains City Council —Springwood QLD
- SharePoint
- Communication skills
1d
EOI - Airline Operations Roles
Texel Air Australasia —Ascot QLD
- Weekend availability
- Microsoft Office
- Analysis skills
Vocational Placement Coordinator
Queensland Government —Brisbane QLD
- Temporary
- Management
- University
- Business
4d
Conference & Events Coordinator PT - The Inchcolm Hotel
EVT Group —Spring Hill QLD
- Part-time
- Sales
- Customer service
- Administrative experience
- Parental leave
Inspections Coordinator
AU ASC —East Brisbane QLD
- Full-time
- Microsoft Word
- Laboratory
- Microsoft Excel
- Parental leave
Quick Apply
3d
HR / Office Coordinator
Universal Store —Eagle Farm QLD
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Parental leave
- Employee discount
Delivery Support Coordinator (AO4)
Queensland Government —Brisbane QLD
- Full-time
- Administrative experience
- No degree
- Communication skills
9d
Order Management & Customer Experience Coordinator
Hyne Timber —Port of Brisbane QLD
- Full-time
- CRM software
- Customer service
- ERP systems
- Employee assistance program
Quick Apply
2d
Project Coordinator
Webexpenses —Brisbane QLD
- $85,000 a year
- Full-time
- CRM software
- Salesforce
- Administrative experience
- Health insurance
- Life insurance
Quick Apply
Customer Service Coordinator
Just-In Time Electrical —Brisbane QLD
- Microsoft Office
- Typing
- Communication skills
Engagement Coordinator
Optimum Patient Care Australia —Brisbane QLD
- Full-time
- Sales
- Presentation skills
- Communication skills

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Housing Specialist - QLD

Permalink Support Services -
Brisbane QLD

Quick Apply

Job Details

Part-time | Casual
$36.84 an hour
2 days ago

Benefits

Work from home
Employee assistance program

Qualifications

Management
Customer service
Experience working with individuals with autism
Microsoft Office
Databases
Administrative experience
Driver Licence
Organisational skills
Computer skills
Diploma
Working with Children Check
Communication skills

Full Job Description

THE ORGANISATION
Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living, and Job Active Programs to people with a disability.

Servicing all regions of Metropolitan Melbourne, Sydney & Gold Coast, Permalink is rapidly growing and expanding its care services, with more than 500 Support Workers and Participants to date.

The Role
Housing Specialist is one of the most important executives at Permalink Support Services. Their primary responsibilities include participant intake, housing assistance and management, customer relations development, providing conflict resolution services, and acting as the main point of communication between participants, support coordinators/stakeholders, and our administration teams.

Benefits & Culture

Working in an environment with defined management structures and processes, where the Housing Specialist is a highly valued team member
Employee allowances
Monthly employee events, functions, and activities
Long Service Leave
Employee Assistance Program
Opportunity to have a broad remit and be influential across the organisation
Variety of learning and professional development opportunities
Opportunity to transition into a part-time role after 6 months of continuous performance

POSITION RESPONSIBILITIES:

Responsible for initiating participant intake, setup of housing plans, weekly budgets, and providing each participant with a weekly 4hrs hour service engagement to seek appropriate housing
Attend to high-profile participants and severe complex cases searching for private rental, community housing, or short-term accommodation
Organise weekly private property searches with participants and book inspection appointments
Complete lease/tenancy application processes for approximately 9 NDIS participants.
Responsible for creating and managing participant Realestate.com.au, 1form, and demo email accounts for ongoing engagement
Connect with participants weekly via phone and send confirmation messages for inspection bookings, lease approvals, and other necessary communications
Assist participants with QCAT Housing application forms for community and public housing
Work in a multi-disciplinary team including Participant Services Specialist, participants, support coordinators, and external stakeholders to sustain tenancies
Assist participants in applying for QCAT Bond Loans, Launch Housing rent in advance, and Centrelink Rental Assistance once a lease has been signed
Demonstrate experience or capacity to support individuals who have experienced homelessness
Attend participant care team meetings and respond to support coordinators' emails
Engage effectively with participants with complex and challenging needs to create budgets and secure appropriate housing in a timely manner
Highly skilled in managing disputes, complaints, and/or breaches in accordance with the Residential Tenancies Act, HCA policies, and the Queensland Civil and Administrative Tribunal (QCAT)
Maintain highly developed written and verbal communication and relationship management skills
Demonstrate strong organisational skills and the ability to manage competing priorities
Demonstrate experience working in a fast-paced environment and perform well under pressure
Be a team player while also having the capacity to work autonomously
Demonstrate knowledge and experience with Microsoft Office and the ability to learn new systems/databases such as housing management platforms
Provide strong leadership and direction for staff within the department, ensuring a high level of service delivery, professional development, and workplace culture
Ensure quality in service delivery to participants
Work from home until a physical office is available

SELECTION CRITERIA

Tertiary or diploma qualifications in a Health or Human Service-related field
Customer service skills and problem-solving capability, particularly in participant relations and organisational capability within a disability and NDIS service framework
Computer skills including experience with Microsoft Office and the ability to adapt to new in-house systems
Demonstrated understanding of mental health, autism, and disability service standards
Good understanding of participant relations and NDIS frameworks, with the ability to build and manage relationships with participants and their support networks
Strong influencing skills and experience producing high-quality written communication, with the ability to develop and maintain relationships with support coordinators, support workers, and administration staff
Strong interpersonal skills and the ability to communicate effectively in a variety of situations
Ability to work effectively in a multi-skilled environment subject to pressure and change
Flexibility to work reasonable additional hours to fulfill the scope of the role
Current driver’s licence
Current Police Check
Current Working with Children Check

Onsite compliances to be completed during induction include:

NDIS Worker Screening Check
COVID-19 Infection Control Training
NDIS Module Certificate

OUR VISION
Our vision is to be a valued partner in creating positive change, enabling all people with a disability to be respected equally and reach their full potential to live a prosperous life.

OUR VALUES
Our values center on the people we support, where individualised services are designed around their interests, needs, and care. We base our services on the National Standards for Disability Services:

Rights. The service promotes individual rights to freedom of expression, self-determination, and decision-making, and actively prevents abuse, harm, neglect, and violence
Participation and Inclusion. The service works with individuals and their families, friends, and carers to promote opportunities for meaningful participation and active inclusion in society
Individual Outcomes. Services and supports are assessed, planned, delivered, and reviewed to build on individual strengths and enable individuals to reach their goals
Feedback and Complaints. Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement
Service Access. The service manages access, commencement, and leaving a service in a transparent, fair, equal, and responsive way
Service Management. The service has effective and accountable service management and leadership to maximise outcomes for individuals

To Apply: "Only CITIZENS"
Please forward your resume via the indicated email or by selecting ‘Apply for this job’. You may also contact Shefali on 1300 737 625 and press option 4.

Please note there is no formal closing date for this role. If you are interested, we encourage you to apply as soon as possible.

Casual Role on Tuesdays, Thursdays, and Fridays
Working hours: 9:00 AM–5:00 PM = 7.5 hours per day, 22.5 hours per week
Job Type: Casual
Salary: $36.84 per hour + allowances + 12% super

Requirements:

Must have your own laptop

"Only CITIZENS"

Pay: $36.84 per hour

Work Authorisation:

Australia (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer service coordinator jobs in woolloongabba, qld

Housing Specialist - QLD

Regional Support Coordinator

CRM Operations Coordinator - GPC Asia Pacific - Brisbane

Urgent Care Coordinator | Remote | Full Time

Onboarding & Mobilisation Coordinator

Customer Service Officer

Project Coordinator & Document Controller

Travel and Accommodation Coordinator

Customer Service Coordinator

Information & Support Services Officer (V26/10106)

EOI - Airline Operations Roles

Vocational Placement Coordinator

Conference & Events Coordinator PT - The Inchcolm Hotel

Inspections Coordinator

HR / Office Coordinator

Delivery Support Coordinator (AO4)

Order Management & Customer Experience Coordinator

Project Coordinator

Customer Service Coordinator

Engagement Coordinator

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