In-Demand Support analyst Jobs in Western Australia

ICT Business Analyst
National Institute of Technology —Perth WA
- $80,000 a year
- Full-time
- Azure
- Management
- Engineering
Quick Apply
Power BI Analyst
Bravo Search —Perth WA
- $110,000 - $120,000 a year
- Full-time
- Remote
- Computer Science
- SQL
- Analysis skills
- Profit sharing
- Health insurance
Supply Chain Analyst
CAFFI LOGISTICS —Jandakot WA
- $85,000 - $88,000 a year
- Full-time
- Management
- ERP systems
- Analysis skills
- Employee discount
Quick Apply
Business Analyst – Technology Digital & Data (TDDI) | Mon to Fri 38 hours | Balcatta Support Centre
Sodexo —Western Australia
- Contract
- Hybrid work
- Business
- Communication skills
Quick Apply
BI Analyst
Pyramid Global Technologies —Western Australia
- Computer Science
- Research
- Databases
IT Service Desk Analyst
Stratco —Canning Vale WA
- Management
- Communication skills
- Time management
- Employee assistance program
10d
Compliance Analyst
APM Group —West Perth WA
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
Quick Apply
Business Systems Analyst (D365) | Mon - Fri | Balcatta Support Centre
Sodexo —Western Australia
- Full-time
- Computer science
- Azure
- ERP systems
Quick Apply
User Experience Analyst and Tester
Illuminance Solutions —Perth WA
- DevOps
- Microsoft Office
- Analysis skills
Agentic Support Analyst
Illuminance Solutions —Perth WA
- Azure
- SharePoint
- APIs
10d
Customer Support Analyst - Level 2 - Carelink
Civica —Perth WA
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
Business Analyst
Beacham Group —Perth WA
- $850 - $900 a day
- Contract
- Azure
- DevOps
- Microsoft Office
Quick Apply
Help Desk Analyst
Corrs Chambers Westgarth —Perth WA
- Full-time
- Communication skills
- Parental leave
Application System Analyst
Southern Cross Care (WA) Inc —Rivervale WA
- Contract
- Management
- ERP systems
- SQL
- Health insurance
- Annual leave
Quick Apply
2027 DXC Technology Graduate Program Australia
DXC Technology —Perth WA
- Full-time
- In-person
- AI
11d
Production Data Analyst
EX Engineering —Canning Vale WA
- $75,000 - $85,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
Quick Apply
Graduate Analyst - Technology - 2027 Graduate Program
Accenture —Perth WA
- Full-time
- Management
- Computer Science
- Analysis skills
Business Improvement Analyst
ABN Group —Perth WA
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Health insurance
- Annual leave
Business Systems Analyst
Swick Mining Services —South Guildford WA
- Full-time
- ERP systems
- Bachelor's degree
- SharePoint
Quick Apply
Service Desk Analyst
ABN Group —Perth WA
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
- Health insurance
- Annual leave
11d

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ICT Business Analyst

National Institute of Technology
Perth WA

Quick Apply

Job Details

Full-time
$80,000 a year

Qualifications

Project Management
Azure
Management
Enterprise software
Engineering
Business analysis
Visio
Functional testing
Administrative experience
SQL
TMS
Education
Bachelor's degree
User acceptance testing
SharePoint
LMS
Business
Communication skills
Information Technology

Full Job Description

ABOUT US

The National Institute of Technology (NIT) is a progressive and highly regarded vocational education and training organisation specialising in delivering courses in Information Technology, Engineering, Project Management and Business Management.

NIT works with universities and higher education providers such as Murdoch University, Edith Cowan University, and Southern Cross University to provide pathway programs to international and domestic students. We also partner with the Australian Computer Society and Engineers Australia to deliver Professional Year Programs.

If you are passionate about using technology, data and process improvement to strengthen education delivery and organisational performance, join the NIT as an ICT Business Analyst and become an integral part of a growing, cross-functional team delivering practical digital solutions for staff, students, clients and partners.

To learn more about the National Institute of Technology, visit our website: www.nitaustralia.edu.au

ABOUT THE ROLE

As the ICT Business Analyst, you will connect NIT’s business teams, leadership and technology partners. You will analyse business needs, improve processes and help deliver practical technology solutions that enhance the experience of students and staff.

You will contribute to NIT’s digital transformation projects across its Learning Management System, Training Management System, website, Microsoft 365, Azure applications, SharePoint, reporting tools, workflow automation and system integrations.

KEY RESPONSIBILITIES

Work with business teams, management, ICT specialists and vendors to identify and prioritise business and system requirements.
Facilitate interviews, surveys, and process reviews with key stakeholders.
Analyse current processes and recommend practical improvements.
Prepare requirements, user stories, process maps, functional specifications and acceptance criteria.
Support the improvement and integration of NIT’s Learning Management System, Training Management System (TMS), website, Microsoft 365, SharePoint, Azure applications and reporting systems.
Translate approved business requirements into clear tasks for developers, ICT teams and vendors.
Define data, reporting, integration, migration and access requirements.
Maintain project requirements, priorities, dependencies and change requests.
Prepare test plans and coordinate user acceptance testing, defect resolution and business sign-off.
Support system implementation, upgrades, data migration, staff training and post-release activities.
Monitor system adoption and outcomes and recommend further improvements.
Prepare reports, dashboards, business cases, project updates and presentations for management and other stakeholders.
Contribute to project planning, vendor evaluation and technology roadmap discussions.

SELECTION CRITERIA

A relevant bachelor’s degree or higher qualifications with a combination business management, commerce Information Systems and Technology related disciplines.
Demonstrated work experience as an ICT Business Analyst in the vocational education and training sector.
Strong understanding of Australian VET operations, student administration, education technology and regulatory and compliance requirements.
Experience gathering, analysing, documenting and managing business and system requirements.
Ability to review business processes and recommend practical improvements.
Experience preparing user stories, process maps, functional specifications, business rules and acceptance criteria.
Experience with enterprise systems such as an LMS, TMS, student portal, Microsoft 365, SharePoint, Azure applications or workflow automation.
Practical experience preparing and coordinating functional testing and user acceptance testing.
Strong stakeholder engagement, workshop facilitation and relationship-management skills.
Excellent analytical, problem-solving and written and verbal communication skills.
Ability to manage competing priorities and work effectively with business teams, technical specialists and external vendors.
Experience with tools such as Visio, Lucidchart and SQL will be highly regarded.
Sound understanding of privacy, information security, data governance and records management.

HOW TO APPLY

To apply for this position, submit your resume and a cover letter addressing the selection criteria.
Only shortlisted candidates will be contacted.

Pay: $80,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

support analyst jobs in western australia

ICT Business Analyst

Power BI Analyst

Supply Chain Analyst

Business Analyst – Technology Digital & Data (TDDI) | Mon to Fri 38 hours | Balcatta Support Centre

BI Analyst

IT Service Desk Analyst

Compliance Analyst

Business Systems Analyst (D365) | Mon - Fri | Balcatta Support Centre

User Experience Analyst and Tester

Agentic Support Analyst

Customer Support Analyst - Level 2 - Carelink

Business Analyst

Help Desk Analyst

Application System Analyst

2027 DXC Technology Graduate Program Australia

Production Data Analyst

Graduate Analyst - Technology - 2027 Graduate Program

Business Improvement Analyst

Business Systems Analyst

Service Desk Analyst

I want to receive the latest job alert for support analyst in western australia

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