In-Demand Support specialist Jobs in West Melbourne Vic

AML Support Specialist
PEXA Group —Melbourne VIC
- Hybrid work
Quick Apply
Horizon EU Specialist
University of Melbourne —Parkville VIC
- $125,191 - $135,504 a year
- Full-time
- Research
- Administrative experience
- Communication skills
- Health insurance
- Parental leave
5h
Mobility Specialist - APAC
Remote —Melbourne VIC
- $29,450 - $74,500 a year
- Remote
- AI
- Communication skills
- Relocation assistance
- Annual leave
NDIS Specialist Support Coordinator Immediate Start
GREATER NORTHERN COMMUNITY SERVICES —Broadmeadows VIC
- From $45 an hour
- Part-time
- First Aid Certification
- In-person
Quick Apply
4d
Customer Support Specialist / Weekend Experience Team
AmazingCo —Abbotsford VIC
- $38 - $70 an hour
- Weekends only
- Hospitality
- Free parking
- Commuter assistance
Quick Apply
HR Specialist, Contracts Management - APAC
Remote —Melbourne VIC
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Digital Health Partner - Virtual Care & Digital Innovation
The Royal Children's Hospital —Parkville VIC
- Up to $11,500 a year
- Full-time
- Remote
- No degree
- EMR systems
- Epic
- Employee assistance program
- Gym membership
4d
Protection Support Specialist
Siemens —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- AI
14d
Customer Support Specialist
HUB24 —Melbourne VIC
- Full-time
- Management
- Sales
- Customer service
Support Worker
Kanda —Melbourne VIC
- $35 - $46 an hour
- Morning shift
- Communication skills
Quick Apply
13d
Logistics Specialist
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
Customer Success Manager
Deposit Power —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
7d
Business Enablement Specialist
Vines Therapy —Melbourne VIC
- $75,000 - $80,000 a year
- Part-time
- Finance
- Administrative experience
- Bachelor's degree
- Employee discount
- Professional development assistance
Quick Apply
7d
Medical Receptionist
Dr Saqib Oncology Rooms —Richmond VIC
- $28 - $35 an hour
- Part-time
- Private practice
- In-person
- Communication skills
Quick Apply
14d
Quality Officer
Kanda —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Experience working with children
Quick Apply
Customer Specialist Support Lead
Transurban —Melbourne City Centre VIC
- Full-time
- Salesforce
- AI
- Parental leave
- Employee assistance program
Receptionist/Office Support
Law Partners —Melbourne VIC
- Full-time
- Administrative experience
- Organisational skills
- Front desk
Auditor
BDO —Melbourne VIC
- Full-time
- Communication skills
- Health insurance
- On-the-job training
Account Verification and Fraud Specialist
Up —Melbourne VIC
- $72,000 - $82,000 a year
- Hybrid work
- Financial services
- AI
- Employee assistance program
4d
Support Coordinator
Permalink Support Services —Heatherton VIC
- $40.23 an hour
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Travel reimbursement
- Employee assistance program
Quick Apply

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AML Support Specialist

PEXA Group
Melbourne VIC

Quick Apply

Job Details

Qualifications

Anti-money laundering

Full Job Description

Hi, we’re PEXA

Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

A day in the life

As an AML Support Specialist, you'll help customers get started with confidence while making sure every interaction is accurate, timely and compliant.

Your day will include onboarding new customers, responding to AML-related enquiries by phone, email and online, and working through a variety of support requests from simple questions to more complex cases. You'll take ownership of each interaction from start to finish, keeping customers informed and working closely with colleagues across Risk, Technology and Customer Experience to find the right solution.

You'll monitor support queues, prioritise work to meet service levels and contribute to improving the customer experience every day. No two days are quite the same. You'll balance customer conversations, problem-solving and collaboration while ensuring every decision meets our regulatory and quality standards.

About the role

This role exists to deliver an exceptional onboarding and support experience for our customers while ensuring AML processes are completed accurately, efficiently and in line with regulatory requirements. You'll play an important role in helping customers navigate their onboarding journey while partnering with internal teams to resolve issues and continuously improve service delivery.

We're looking for someone who can demonstrate:

Experience managing customer onboarding or AML-related case management.
A genuine passion for delivering outstanding customer service and resolving complex enquiries.
Strong stakeholder collaboration skills, with the ability to work across multiple teams to achieve outcomes.
Excellent attention to detail and the ability to balance competing priorities while maintaining quality.
Confidence working in a fast-paced environment with a focus on meeting service levels and performance targets.

What success looks like in your first 6–12 months:

Successfully manage AML onboarding and customer enquiries with a high level of accuracy and professionalism.
Build trusted relationships with internal stakeholders across Risk, Technology and Customer Experience.
Consistently achieve service level agreements (SLAs) and key performance indicators (KPIs).
Take ownership of complex customer cases and contribute to timely, customer-focused resolutions.
Identify opportunities to improve processes and enhance the customer experience.

We know great candidates don't always meet every requirement. If you're excited by this opportunity and believe your skills and experience will help you succeed, we'd love to hear from you.

A career at PEXA starts with you!

If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.

Why join us

Quarterly wellness days to recharge

Four weeks workcation per year - work from an approved country

Take the opportunity to purchase up to four weeks additional annual leave per year

Learn from the best and upskill with PEXA Academy and grow your career

Our commitment to our people and a better future

At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.

We're a proud Circle Back Initiative Employer and commit to responding to every applicant.

Stay Connected

A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.

Quick Apply

Refine Your Search

support specialist jobs in west melbourne vic

AML Support Specialist

Horizon EU Specialist

Mobility Specialist - APAC

NDIS Specialist Support Coordinator Immediate Start

Customer Support Specialist / Weekend Experience Team

HR Specialist, Contracts Management - APAC

Digital Health Partner - Virtual Care & Digital Innovation

Protection Support Specialist

Customer Support Specialist

Support Worker

Logistics Specialist

Customer Success Manager

Business Enablement Specialist

Medical Receptionist

Quality Officer

Customer Specialist Support Lead

Receptionist/Office Support

Auditor

Account Verification and Fraud Specialist

Support Coordinator

I want to receive the latest job alert for support specialist in west melbourne vic

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