Job description
Note: Please include a Selfie Photo in your Resume application and languages you can speak.
About Us
Greater Northern Community Services provides supports for adolescents and adults living with disabilities to reach their full potential. We work closely with our clients supporting them with daily self-care activities, attending appointments, community access with the focus on encouraging and promoting active, healthy and positive lifestyle choices.
The Role
We are currently seeking a Level 3 Specialist Support Coordinator/Support Coordinator to work with participants who have highly complex needs, including psychosocial disability, trauma backgrounds, behaviours of concern, or multi-agency involvement. This role is suited to someone confident in handling crisis-driven situations, building strong professional networks, and advocating for participants with multiple systemic barriers.
You’ll work alongside hospitals, justice teams, clinicians, housing providers, and support services to build robust, outcomes-driven plans and coordinate effective service delivery.
Key Responsibilities:
- Deliver Specialist Support Coordination under NDIS line item 07_004_0132_8_3
- Manage complex participant caseloads, including high-risk or crisis situations
- Coordinate across services: mental health, AOD, justice, housing, safeguarding
- Assist with restrictive practice navigation, risk assessments, and planning
- Lead case conferences and engage stakeholders in multidisciplinary settings
- Develop clear, measurable participant goals and progress pathways
- Maintain detailed case notes and provide written reports as required by the NDIA
- Work in a trauma-informed, culturally responsive, and capacity-building way
Work Hours:
- Hours based on participant plan funding – typically 10–25 hours/week
- Flexible scheduling – remote and field work options available
- Immediate start available for the right candidate
Remuneration
- You will be paid fortnightly.
- Rates will be competitive and based on experience and qualifications, in line with industry standards (+ Superannuation). Specific rates will be discussed with successful applicants.
Eligibility Criteria
- Must have experience delivering Specialist Support Coordination
- Relevant tertiary qualification in Social Work, Psychology, Mental Health, Community Services, or equivalent
- Proven ability to manage high-risk, high-complexity participants
- Exceptional communication, stakeholder engagement, and crisis response skills
- Strong understanding of the NDIS, restrictive practices, and safeguarding
- Current NDIS Worker Screening, WWCC, First Aid (HLTAID011) and CPR (HLTAID009)
- National Police Check (within the last 12 months)
- Full Driver’s Licence and reliable vehicle
- Must have the right to work in Australia
- Must be confident working independently and remotely
Click apply to submit your application
Job Types: Part-time, Casual
Pay: $45 starting rate negotiable
Schedule:
- Flexible weekday availability
- Crisis management support as needed
- Remote work available with in-person meetings as required
- Shift work
- Weekend availability
Work Authorisation:
Work Location: Hybrid – combination of remote and in-field
Application Deadline: 07/09/2026
Job Type: Part-time
Pay: From $45.00 per hour
Work Location: In person
