In-Demand Warranty administrator Jobs in Victoria

Claims Administrator
SquareTrade —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Data analysis skills
Quick Apply
Warranty Administrator – Westar Trucks Derrimut
Patterson Cheney Pty Ltd —Derrimut VIC
- Overtime
- Administrative experience
- Communication skills
- Time management
- Employee assistance program
12d
Warranty Administrator - Nissan
Recoveriescorp —Mulgrave VIC
- Full-time
- Customer service
- Case management
- Organisational skills
- Paid training
14d
Office Administration Assistant
Clinic Maintenance Pty Ltd —Braeside VIC
- $52,880.00 - $59,880.70 a year
- Full-time
- Management
- Customer service
- Clinic
Quick Apply
Contract Administrator
Kapitol —Melbourne VIC
- Full-time
- Administrative experience
- Construction experience
- Communication skills
- Parental leave
Systems Administrator
Pavan Enterprises Pty Ltd —Wollert VIC
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Vehicle Administrator | Automotive Administration Assistant
Autoleague —Essendon Fields VIC
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick Apply
6d
Administration Officer
Peter Warren Automotive Holdings —Burwood VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Parental leave
- Employee assistance program
Workshop Administrator
Techtronic Industries (TTI) —Dandenong VIC
- Full-time
- Salesforce
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Project Administrator
Stowe Australia —Port Melbourne VIC
- Full-time
- Administrative experience
- Communication skills
- Profit sharing
14d
Warranty Clerk
Autoleague —Essendon Fields VIC
- Full-time
- Administrative experience
- Communication skills
- Time management
- Employee assistance program
Quick Apply
Finance Administration Officer
Peter Warren Automotive Holdings —Burwood VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Parental leave
- Employee assistance program
14d
National Sales Administrator
Dormakaba Group —Hallam VIC
- Full-time
- CRM software
- Sales
- Customer service
2d
Facilities Manager
Explorers Early Learning —Southbank VIC
- Full-time
- Experience working with children
- Budgeting
- Leadership
- Employee assistance program
- Employee discount
Quick Apply
9d

More jobs to discover

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Warranty Administrator – Westar Trucks Derrimut
Patterson Cheney Pty Ltd —Derrimut VIC
Patterson Cheney Cars and Trucks discounts on vehicles, servicing, parts, and accessories. The ideal candidate will bring dealership administration experience…
12d

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Claims Administrator

SquareTrade -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

E-learning courses provided

Qualifications

Microsoft Excel
Customer service
Call center experience
Data analysis skills
Communication skills

Full Job Description

Company Description

SquareTrade, an Allstate company, is a global leader in device protection, warranty services, and technology support solutions. In Australia, we partner with major retailers and telcos to deliver seamless, customer‑first protection experiences that help people stay connected and supported when their devices break, fail, or need replacement.

Job Description

We are on the hunt for a customer experience focused, motivated, problem solver to join our team. Reporting into the Claims Administrator, Team Leader, you will support our external Call Centre, as a Claim Administrator. The Claims Administration Team is responsible for all non-voice related customer resolutions, including client and customer escalations, case management, product replacement resolutions, and working with Manufacturers to seek alternative repair and replacement remedies.

What Makes This Role Unique?

Your work will directly impact the customer experience, providing great resolutions to customers whilst working strategically with Manufacturers, Retailers and internal teams.
You’ll be encouraged to gain a deep understanding of our business and bring your own ideas to the table and improve on our Customer Experience.
With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!

We're Looking For Someone Who:

Is passionate about the delivery of high-quality customer service experiences, both in written and verbal scenarios.
Brings an analytical and empathetic approach to resolving a vast range of customer service issues with conflict resolution, decision making, and problem-solving skills.
Is ambitious: you’ll go above and beyond to get results (and you’re able to motivate others to do the same!)

Key Responsibilities:

Operational Delivery

Manage escalated customer cases and service requests in line with business rules and authority limits.
Ensure timely and accurate claim resolutions within agreed service levels.

Customer & Partner Experience

Deliver high-quality written and verbal customer communications, including complaint and dispute handling.
Liaise with manufacturers and repairers to obtain repair updates, parts availability, and replacement approvals via different channels/systems.

Data, Reporting & Insights

Maintain accurate case records and provide regular updates to internal stakeholders.
Use Excel and data analysis to identify trends, risks, and improvement opportunities.

Collaboration & Cross-Functional Work

Support the Customer Experience team and Call Centre partner with escalations and approvals.
Work closely with internal teams to resolve complex customer scenarios.

Risk, Compliance & Quality Assurance

Ensure compliance with Australian Consumer Law and internal policies.
Process reimbursements, and goodwill payments as per T&C’s and eligibility.

Continuous Improvement

Contribute ideas to improve processes, customer journeys, and operational efficiency.

Qualifications

Essential

1–3 years’ experience in customer service, claims, or case management roles.
Strong written and verbal communication skills.
Proven problem-solving, conflict resolution, and decision-making abilities.
Advanced proficiency in Microsoft Excel and data analysis.
Customer-first mindset with empathy and professionalism.

Desirable

Relevant higher education qualification in Business, Operations, or related field (desirable)
Experience in insurance, warranty, retail, or technology services.
Knowledge of Australian Consumer Law, repairs, and replacement processes.

Capabilities & Behaviours

Customer obsessed
Collaborative and adaptable
Accountable and outcomes-focused
Curious and continuous learner
Acts with integrity and transparency

Additional Information

Benefits of Joining SquareTrade:

Monthly allowance for phone/internet, and professional development budget.
Access to comprehensive mental health resources.
Inclusive hybrid work model, with a one-off $750 home office set-up allowance.
Regular company socials to celebrate our collective achievements.
Catered lunches, and a great range of food/beverages in the office.

Ready to Make an Impact with SquareTrade?
We are proud to be an Equal Employment Opportunity employer, promoting diversity and inclusivity in the workplace. We invite applications from all qualified candidates, regardless of race, gender, age, religion, disability, sexual orientation, or any other status. Join us in making a difference.

Quick Apply

Refine Your Search

warranty administrator jobs in victoria

Claims Administrator

Warranty Administrator – Westar Trucks Derrimut

Warranty Administrator - Nissan

Office Administration Assistant

Contract Administrator

Systems Administrator

Vehicle Administrator | Automotive Administration Assistant

Administration Officer

Workshop Administrator

Project Administrator

Warranty Clerk

Finance Administration Officer

National Sales Administrator

Facilities Manager

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