In-Demand Service management manager process design lead Jobs in Victoria

Training Manager
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick Apply
Organisational Change Manager I 12 Month Fixed Term
Datacom —Melbourne VIC
- Contract
- Hybrid work
Quick Apply
Team Leader - Learning and Development
State Revenue Office —Victoria
- $128,635 - $140,849 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
10d
Branch Manager Community Trust
Wannon Water —Warrnambool VIC
- From $185,000 a year
- Full-time
- Hybrid work
- Management
- Organisational skills
- Leadership
- Employee assistance program
Senior Project Manager
Victorian Government —Melbourne Eastern Suburbs VIC
- $160,518 - $161,000 a year
- Full-time
- CAD
- Agile
- Negotiation
- Free parking
- Employee assistance program
10d
Manager, Training System Insights
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Management
- Analysis skills
- Team management
8d
Technical Service Manager
Macquarie Technology Group —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Sales
- AI
Quick Apply
Program Director, Technology
Victorian Government —Melbourne VIC
- $193,946 - $263,771 a year
- Part-time
- Hybrid work
- AI
- Negotiation
Onboarding Project Manager
Block, Inc. —Melbourne VIC
- Remote
- ERP systems
- POS
- APIs
- Health insurance
Senior Manager - Risk
Genpact Australia —Melbourne VIC
- $159,000 - $180,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
Quick Apply
Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Management
- Team management
- Leadership
7d
Senior Project Manager
Emergency Services Telecommunications Authority (ESTA) —Burwood East VIC
- Full-time
- CAD
- Agile
- Negotiation
- Free parking
- Employee assistance program
10d
Service Management Manager - Process Design Lead
Accenture —Melbourne VIC
- Full-time
- Leadership
14h
Project Manager
NEP Australia —Southbank VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick Apply
Program Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Construction experience
- Leadership
1d
Learning Experience Manager
BOUNCE —Glen Iris VIC
- Full-time
- Leadership
- Free parking
- Parental leave
Quick Apply
Manager - Technology Strategy and Transformation - Technology Consulting
EY —Melbourne VIC
- Recruiting
- Agile
- AI
- Parental leave
Draftable, Head of Product
Affinda Group —Cremorne VIC
- $240,000 a year
- Full-time
- Sales
- Product management
- AI
Senior Lead - Process & Optimisation (Change Enablement)
ANZ Banking Group —Melbourne VIC
- Full-time
- Communication skills
9d
Design Manager - Hyperscale
NEXTDC —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Construction experience
- AI
Quick Apply

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Training Manager

TAL -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

Sales
Communication skills
Workday

Full Job Description

Company Description

Work with experienced and skilled colleagues who support and inspire one another to achieve collective success
Take advantage of access to resources, industry-leading training, and mentoring to accelerate your professional development and expertise.
Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health.

This is a 12-month fixed-term contract.

Lifebroker is here to help Australians find insurance cover from leading life insurers. People come to us to compare their options, get clear information, and make a decision that protects the people they love. We’re one of Australia’s leading online life insurance comparison services and part of the TAL Dai-ichi Life Australia Group. TAL is Australia’s largest life insures, protecting over five million Australians and their families. Together, we are reimagining insurance.

We combine the agility of a specialist comparison business with the strength and stability of a global insurer. We’re driven by big ambitions and looking for leaders who care about building great teams and delivering quality customer outcomes.

Job Description

As the Training Manager, you'll play a pivotal role in empowering teams with the knowledge, confidence and capability they need to deliver great customer outcomes. Leading the training and development function during a period of significant transformation, you'll help shape how people learn, adapt and succeed in an evolving environment. By championing continuous learning and supporting teams through change, you'll contribute to TAL's purpose of creating brighter possibilities, ensuring our people are equipped to make a meaningful difference for customers every day.

In this role you will:

Lead the delivery of impactful learning programs that build capability and support exceptional customer outcomes.
Enable teams to confidently adopt new processes, technologies and ways of working through effective training.
Partner with leaders to identify capability gaps and implement targeted performance improvement solutions.
Design engaging learning experiences that support induction, ongoing development and business change initiatives.
Drive continuous improvement by using data, feedback and best practices to enhance learning outcomes.
Ensure training governance and compliance requirements are met through robust oversight and quality standards.

Qualifications

Experience delivering engaging training programs that build capability, confidence and performance in a contact centre or sales environment.
Strong facilitation and communication skills, with the ability to adapt learning experiences for diverse audiences and learning styles.
Sound understanding of contact centre operations, performance drivers and customer-focused sales environments.
Ability to use data and insights to identify capability gaps and design effective learning solutions that improve outcomes.
A collaborative approach to partnering with stakeholders and supporting teams through change and transformation.
A continuous improvement mindset, with a passion for learning, innovation and finding better ways to build capability and engagement.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Quick Apply

Refine Your Search

service management manager process design lead jobs in victoria

Training Manager

Organisational Change Manager I 12 Month Fixed Term

Team Leader - Learning and Development

Branch Manager Community Trust

Senior Project Manager

Manager, Training System Insights

Technical Service Manager

Program Director, Technology

Onboarding Project Manager

Senior Manager - Risk

Manager

Senior Project Manager

Service Management Manager - Process Design Lead

Project Manager

Program Manager

Learning Experience Manager

Manager - Technology Strategy and Transformation - Technology Consulting

Draftable, Head of Product

Senior Lead - Process & Optimisation (Change Enablement)

Design Manager - Hyperscale

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