Posted: 03/08/2026
Closing Date: 03/10/2026
Job Type: Permanent - Full Time
Location: VIC
Job Category: CHU Assess
Opportunity to elevate your career with an industry leading, award winning business offering purpose driven work, meaningful organisational values, an inclusive culture & curiosity for new ideas, innovation & growth.
We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.
A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.
All about CHU
CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.
Working with CHU
When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture. To support and reward you, we offer:
- Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model
- Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days
- Hard work deserves recognition - competitive salary packaging and annual bonus scheme
- Grow your future savings - employer matched superannuation contributions
- Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life’s ups and downs
- Celebrate the joy of parenthood - 18 weeks paid parental leave
- We support your charitable work - access to a paid volunteer day each year
- Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance
- Grow with us - professional development and study assistance and study leave
- Support when you need it most - extensive health and wellbeing initiatives
- Diversify your experience - Work and Travel Adventure Program, Career Breaks
- Family first - CHU are accredited as a Family Inclusive Workplace 2022/28
- You can be you - CHU are recognised as an Inclusive Employer 2025/28 by the Diversity Council Australia
For further information, head to the benefits section of our careers page.
Ready to take the next step beyond claims?
If you're a Property Claims Consultant looking to move into a more technical, field-based role, this is your opportunity to transition into Loss Adjusting, with support, development, and a clear career pathway. At CHU, we don’t just offer jobs, we seek to build technical experts and future industry leaders.
This position is designed for claims professionals who are ready to:
- Move from managing claims to owning investigations end-to-end
- Build on-site assessment and technical expertise
- Develop into a fully qualified Loss Adjuster
You’ll gain exposure to complex strata, commercial, and catastrophe claims, while working alongside experienced adjusters and specialists who will mentor you along the way. Of course, if you are already experienced and working in the Adjusting space, we are also always keen to hear from you and help you continue to advance your career!
What your new job looks like:
- Conduct on-site property assessments, identifying cause, extent, and impact of loss
- Work closely with builders, engineers, and stakeholders to understand damage and recovery options
- Strengthen your skills in policy interpretation and coverage decisions
- Investigate claims thoroughly, gathering evidence to support indemnity and recovery decisions
- Formulating scope of works
- Manage claims through to fair and timely settlement
- Contribute to improving customer experience and assessment processes
We'd love to meet you…..
Especially if you can talk to us about your:
Essential
- 3+ years in property claims handling (ideally with previous strata claims)
- Experience with complex, commercial, or CAT claims
- A desire to step into a more technical, investigative role
- Strong communication, negotiation, and stakeholder skills
- Curiosity and a passion for understanding “what really happened” in a claim
- A driver’s licence and willingness to attend site visits
- Current base in metro Melbourne
Desirable
- AICLA Diploma in Loss Adjusting or qualifications attained through ANZIIF
- Thorough knowledge of commercial and residential construction industries
- Knowledge of property claims law and jurisdictional issues
- Previous desktop or on road Loss Adjusting experience
Our commitment to you
At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment. Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future. We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience.
