In-Demand Service manager Jobs in Sydney Nsw

Manager Service Operations
Optus —Macquarie Park NSW
- Management
- Leadership
- Parental leave
14d
Service Experience Manager
First Focus —Mascot NSW
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Service Delivery Manager
Premier's Department —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Employee assistance program
13d
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
State Manager - NSW Service Operations (Buildings)
Siemens —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Parental leave
Senior Manager, Workplace Experience
NSW Health —St Leonards NSW
- $180,279 - $201,662 a year
- Full-time
- Leadership
- Negotiation
3d
Operations Manager - Sydney
Cater Care Australia / Cater Care Services —Mascot NSW
- Full-time
- Hospitality
- Budgeting
Quick Apply
6d
Service Manager
atWork Australia —Sydney NSW
- Full-time
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
4d
Office Manager
Workspace365 —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Administrative experience
- No degree
- In-person
Quick Apply
Area Manager | COACH | NSW
Coach —Sydney NSW
- Full-time
- Sales
- Merchandising
- Leadership
- Employee discount
6d
Cafe Operations Manager
XS Espresso Franchising Pty Ltd —Greater Sydney NSW
- $85,000 - $90,000 a year
- Full-time
- Maintenance
- Recruiting
- In-person
Quick Apply
14d
Area Manager - Operations
Dimeo Cleaning Services —Sydney NSW
- $110,000 - $125,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
4d
Office Manager
Trade Certify —Arncliffe NSW
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Management
- Microsoft Office
Quick Apply
Service Delivery Manager
EFEX —Sydney NSW
- Full-time
- Management
- Salesforce
- In-person
Quick Apply
10d
Delivery Lead/ Iteration Manager
FinXL —Sydney NSW
- $550 - $650 a day
- Contract
- Hybrid work
- Management
- Administrative experience
- Agile
5d
Office Manager
Redhill Civil Rail & Mining Pty Ltd —Sydney NSW
- $90,000 - $110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- In-person
Quick Apply
Office Manager
Bluerock —Manly NSW
- $78,000 - $85,000 a year
- Full-time
- Hybrid work
- Spanish
- Administrative experience
- Bachelor's degree
Quick Apply
Area Manager (Australia)
APM Monaco —Sydney NSW
- $100,000 - $130,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick Apply
Patient Billing Services Manager (Health Service Manager Level 2)
NSW Health —Camperdown NSW
- $118,821 - $140,201 a year
- Full-time
- Analysis skills
- Education
- Communication skills
- Parental leave
- Employee assistance program
14h

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Manager Service Operations

Optus -
Macquarie Park NSW

Apply Now

Job Details

14 days ago

Benefits

Parental leave

Qualifications

Knowledge management
Management
ITIL
Problem management
Leadership

Full Job Description

Date: 25 Aug 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Job Title: Manager Service Operations
Reporting to: Jess Loader
Talent Acquisition Partner: Ranya Kumar
Location: Melbourne

Optus is an Australian telecommunications company, providing over 11 million services daily to our customers across mobile, broadband, and digital solutions.

Are you prepared to guide a team toward operational excellence and deliver outstanding service to our customers? We seek an ambitious Manager Service Operations who will play a key role in ensuring our Service Centre teams provide flawless customer service and surpass expectations. This is an outstanding chance to join a dynamic, fast-paced environment where your leadership will create positive change and improve performance overall.

What You’ll Do | Your day to day will consist of:
Provide high-level operational leadership, training and development to Service Centre teams, encouraging outstanding performance.
Foster a high performance culture focused on customer satisfaction, accountability and continuous improvement
Ensure operational deliverables are met in line with customer expectations and Optus policies.
Review and improve policies and procedures to streamline processes, reduce costs, and improve client outcomes.
Coordinate resources to ensure efficient use and alignment between service teams.
Conduct performance reviews and assist in the establishment of clear development plans for team members
Handle customer concerns and complex issue resolutions effectively.
Participate in service review and operational governance forums
Work closely with the Delivery extended leadership team to align operations with strategic direction and drive continual service improvement.

What You Bring | What makes you perfect for the role?

Proven experience in operational leadership within a customer-focused environment.
Experience supporting Enterprise customers within a Managed Service Provider (MSP) or large IT services organisation.
Proven ability to drive ITIL best practices across Incident, Request, Problem and Knowledge Management processes
Strong understanding of Managed Networks Services operations supporting enterprise and government customers
Outstanding judgment and problem-solving skills in high-level operational issues.
Ability to successfully implement improvements based on performance data and customer feedback.
Strong relationship-building skills with representatives of other business units.
A dedication to encouraging a culture of customer focus, innovation, and improved productivity.

The good stuff…. | What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

service manager jobs in sydney nsw

Manager Service Operations

Service Experience Manager

Service Delivery Manager

Mortgage Broker

Senior Client Service & Escalations Manager

State Manager - NSW Service Operations (Buildings)

Senior Manager, Workplace Experience

Operations Manager - Sydney

Service Manager

Office Manager

Area Manager | COACH | NSW

Cafe Operations Manager

Area Manager - Operations

Office Manager

Service Delivery Manager

Delivery Lead/ Iteration Manager

Office Manager

Office Manager

Area Manager (Australia)

Patient Billing Services Manager (Health Service Manager Level 2)

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