In-Demand Renewals account manager Jobs in Sydney Nsw

Customer Account Manager - Retention and Renewals
Lawpath —Surry Hills NSW
- $105,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Parental leave
- Gym membership
Quick Apply
4d
Sr. Project Manager
SRISAI CONSULTANTS PTY. LTD. —Sydney NSW
- $190,000.00 - $210,000.92 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
Quick Apply
Account Manager – Facilities Operations
Modus Projects —Cronulla NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick Apply
12d
Implementation and Account Manager
Person Centred Software Ltd —Sydney NSW
- Remote
- Communication skills
Account Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Management
- Sales
Quick Apply
Account Manager
MoleMap Australia & New Zealand —Sydney NSW
- Hybrid work
- CRM software
- Business development
- Organisational skills
- Annual leave
Customer Success Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- ERP systems
Quick Apply
Channel Account Manager
Pax8 Global —Sydney NSW
- Full-time
- CRM software
- Office
- Organisational skills
- Health insurance
7d
Account Manager
Info-Tech Research Group Ltd —Sydney NSW
- Research
- Education
- Bachelor's degree
Quick Apply
Key Account Manager
IQVIA —North Sydney NSW
- Full-time
- Remote
- Microsoft Excel
- Sales
- Data analysis skills
2d
Senior Project Manager APAC
Aptitude Software —Sydney NSW
- Full-time
- Hybrid work
- PMP
- Health insurance
- Parental leave
Quick Apply
Business Account Manager
Australia Post —Redfern NSW
- Full-time
- Salesforce
- Office
10d
National Account Manager
Avis Budget Group —Mascot NSW
- Full-time
- CRM software
- Negotiation
- Employee assistance program
- Employee discount
Quick Apply
Technical Account Manager
Cloudflare —Sydney NSW
- Weekend availability
- Sales
- Customer service
- AI
Quick Apply
Senior Account Manager
Jellyfish —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- AI
- Leadership
- Annual leave
Quick Apply
Account Manager - Fleet
Fleetcare —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Employee assistance program
Senior Account Manager*
Meltwater Group —Sydney NSW
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
- Parental leave
Account Manager - Hybrid (Public Sector)
Info-Tech Research Group International —Sydney NSW
- Hybrid work
- Bilingual
- Spanish
- Sales
- Professional development assistance
Quick Apply
Key Account Manager | Orchard Hills NSW
CEVALogistics —Sydney NSW
- Full-time
- Hybrid work
- Business development
- Communication skills
- Disability insurance
- Parental leave
Office Manager
Jarnac Holdings trading as Sixt Alexandria —Alexandria NSW
- $80,000 - $95,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick Apply
14d

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Customer Account Manager - Retention and Renewals

Lawpath
Surry Hills NSW

Quick Apply

Job Details

Permanent | Full-time
$105,000 - $120,000 a year
4 days ago

Benefits

Birthday leave
Parental leave
Gym membership

Qualifications

CRM software
Salesforce

Full Job Description

Sydney-Based | Hybrid Working

Australia’s Largest Online Legal & Accounting Platform

✨ Backed by Westpac Bank | AFR Best Places to Work Finalist 2025

OTE $105,000-$120,000+ (base + super + commission)

At Lawpath, we believe access to legal, accounting and compliance services should be simple, affordable, and empowering. We are Australia's leading online legal, accounting and compliance platform. Our mission is to make starting and running a business easy. More than 500,000 businesses have already trusted Lawpath with their legal, tax and compliance needs, and we are on track to help one million by 2030.

We are looking for individuals who want to level the playing field for small business owners. You'll join a team that combines innovation and empathy to solve real problems every day, from tax and compliance to legal challenges and business growth. And with Lawpath recently named the 2025 Smart50 Innovator Award Winner, you'll be part of a team recognised for pushing boundaries and transforming how small businesses access support.

How our values show up in this role

Own It - You don't wait for a cancellation to land in your queue to start thinking about retention, you own the outcome for your accounts across their whole journey with Lawpath.
Raise the Bar, Together - You hold yourself to a genuinely high standard on every call, and you hold others to that same standard. If something's not good enough, you'll say so, because that's how the whole team gets better.
Care Like It's Yours - You empathise with what a customer's actually going through and take the time to properly understand their situation, and that's exactly how you know the difference between an account worth fighting for and one you should let go of gracefully.
➡️ Push Forward - You're willing to try something before you feel fully ready, make mistakes, learn from them fast, and come back better and quicker next time. Growth here comes from doing.

About the role

The objective of this role is simple to state and genuinely hard to do well: make fewer clients want to leave, and bring back the ones who already have. You'll be the person a client speaks to when they're thinking about cancelling, and increasingly, the person who reaches out before they ever get that far. You'll dig past the stated reason for a cancellation to find the real driver, whether that's price, a lack of realised value, a rocky onboarding, or a genuine change in the client's business, and tailor your approach based on how the client actually uses Lawpath. You'll know when an account is worth fighting hard for and when it's better to let it go well. And you'll bring what you're hearing back to the Retention Manager and the team as real insight and data, so the patterns you spot actually change how the business responds.

What you'll be doing

Retention conversations - Proactively contact clients requesting to cancel, diagnose the real reason behind it, and find the right path to keep them, whether that's their existing plan or a better fit.
Winback campaigns - Run structured outbound campaigns to bring previously cancelled clients back into the fold.
Commercial judgement - Weigh up account value and relationship history to know when to fight for a save and when to let a client go gracefully.
Insight and improvement - Capture the real reasons clients cancel, spot patterns worth flagging (like a plan that consistently churns at a certain point), and feed insight and data back to the Retention Manager so the team understands what's actually going on.

Who we're looking for

This is a heavily phone and video based, relationship-driven role. You'll be comfortable building relationships and trust with customers quickly, genuinely listening and understanding their situation before you try to solve anything. We're not fixed on years of experience, we're looking for mindset. You might already have experience in account management, retention, renewals or a client-facing sales role, or you might be earlier in your career and ready to prove yourself in a role with real ownership.

You'll be a good fit if you:

Genuinely listen and empathise from the customer's side before trying to solve the problem, and take the time to properly understand the real objection behind why a customer wants to leave
Have the confidence to ask for the close, backing yourself to actually retain the customer rather than just presenting options and hoping
Can hold a tough conversation with real empathy, even when a client's frustrated or ready to walk
Take genuine ownership of your own results, and want to make the whole team's approach to retention better along the way, the kind of person who wants to leave a lasting legacy at Lawpath
Think about retention as something that happens across the whole customer relationship, not just at the point of cancellation
Are comfortable working towards targets and running structured outbound campaigns, calls and email included
Comfortable with CRM and reporting tools to track your own performance
Nice to have - Experience with legaltech, fintech, or another SaaS or subscription-based business Familiarity with Salesforce or a similar CRM Experience designing or running winback or re-engagement campaigns

Beyond the Base Salary

Equity in Lawpath through our Employee Share Option Plan
Hybrid and flexible working options
An extra day of Birthday Leave
Opportunities for career growth
A generous parental leave policy
A learning stipend for ongoing development
Wellbeing perks including gym discounts, run club and wellness initiatives
A transparent and fun culture with regular celebrations and team events

Work With Purpose. Grow With Us.

Lawpath celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

This is a great opportunity to join a fast growing and sociable company in an exciting new industry. Please apply with your CV. You need to have full legal working rights to work in Australia to be considered for this position.

Quick Apply

Refine Your Search

renewals account manager jobs in sydney nsw

Customer Account Manager - Retention and Renewals

Sr. Project Manager

Account Manager – Facilities Operations

Implementation and Account Manager

Account Manager

Account Manager

Customer Success Manager

Channel Account Manager

Account Manager

Key Account Manager

Senior Project Manager APAC

Business Account Manager

National Account Manager

Technical Account Manager

Senior Account Manager

Account Manager - Fleet

Senior Account Manager*

Account Manager - Hybrid (Public Sector)

Key Account Manager | Orchard Hills NSW

Office Manager

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