In-Demand Customer experience manager Jobs in Sydney Nsw

Advertising & Customer Experience Manager
Bondi Liquor Co —Darlinghurst NSW
- $81,000 - $95,000 a year
- Full-time
- CRM software
- Hospitality
- In-person
Quick Apply
Building Services Customer Success Manager
CIM Operations Pty Ltd —Sydney NSW
- $130,000 - $150,000 a year
- Full-time
- Customer service
- Analysis skills
- Education
- Employee stock purchase plan
- Work from home
Quick Apply
10d
Acct. Manager, Member Relations - AUS/NZ
Virtuoso, Ltd. —Mosman NSW
- CRM software
- Sales
- Microsoft Office
Conference Registration Manager
Gartner —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- Microsoft Office
Senior Client Success Manager, Enterprise
Indeed —Sydney NSW
- $84,000 - $126,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Annual leave
Accommodation Manager
Somerville Hospitality Pty Ltd —Darlinghurst NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Administrative experience
- Team management
Quick Apply
Election Manager
NSW Electoral Commission —Sydney NSW
- $133,349 - $146,945 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Management
Events Manager
Compass Group Australia —North Sydney NSW
- $98,000 a year
- Full-time
- Analysis skills
- No degree
- Computer skills
- Parental leave
Customer Success Manager
Centorrino Technologies —Sydney NSW
- $110,000 - $140,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Customer Experience Manager Libraries
City of Parramatta Council —Parramatta NSW
- $134,967.65 - $148,574.92 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
- Health insurance
- Parental leave
2d
Customer Success Manager (ANZ)
Ansarada —The Rocks NSW
- Full-time
- CRM software
- Financial services
- AI
- Health insurance
- Annual leave
Customer Operations Analyst
Smartways Logistics —Macquarie Park NSW
- $63,995.15 - $115,948.30 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick Apply
12d
Team Leader Customer Service - Contact Centre
City of Sydney —Sydney NSW
- $117,487 - $131,845 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
10d
Office Manager
Conbo Pty Ltd —Lidcombe NSW
- $80,000 - $85,000 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick Apply
11d
Office Manager
Marlet International Pty Ltd —Rydalmere NSW
- $79,000 - $94,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Travel reimbursement
- Parental leave
Quick Apply
Key Account Manager, APAC/ Customer Experience Manager, APAC
Ignition —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Work from home
- Parental leave
Quick Apply
Client Experience Manager
First Focus —Mascot NSW
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
10d
Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- APIs
- AI
- Communication skills
- Health insurance
- Annual leave
Customer Support Manager
REA Group —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Leadership
- Café
- Parental leave
Customer Success Manager, ANZ - Major Accounts, Sydney
Harvey —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Parental leave

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Advertising & Customer Experience Manager

Bondi Liquor Co
Darlinghurst NSW

Quick Apply

Job Details

Full-time
$81,000 - $95,000 a year

Qualifications

CRM software
Hospitality
Direct marketing
Marketing management
E-commerce
Communication skills
Marketing

Full Job Description

Bondi Liquor Co is seeking an experienced and highly motivated Advertising & Customer Experience Manager for an immediate commencement. This is a full-time, ongoing position based in Darlinghurst, NSW, requiring 38 hours of work per week.

The successful candidate will be offered a competitive base salary plus superannuation and will be responsible for driving our advertising, customer engagement, enhancing the customer experience, and supporting business growth initiatives across the organisation.

The Opportunity

As Advertising & Customer Experience Manager, you'll be responsible for developing and executing advertising campaigns that are in line with our customer growth strategies across the entire customer journey. From first discovery through to repeat purchases, venue visitation, event attendance, membership and advocacy.

You'll work closely with the leadership team to understand business priorities, identify growth opportunities, and create customer experiences that strengthen our brand while delivering measurable commercial outcomes.

This role combines strategic planning, customer experience design, CRM strategy, loyalty development, digital marketing, advertising, and commercial thinking.

Key Responsibilities

Customer Growth Strategy

● Develop and implement customer growth strategies across retail, hospitality, events, eCommerce and wholesale channels.

● Identify customer acquisition, retention and lifetime value opportunities.

● Create strategic plans that align customer experience initiatives with business growth objectives.

● Translate customer insights into actionable business and marketing strategies.

Advertising Campaign Planning & Execution

● Plan and execute integrated advertising and promotional campaigns across retail, hospitality, events, eCommerce and wholesale channels

● Develop advertising concepts, campaign themes and promotional messaging aligned with brand guidelines

● Translate customer and market insights into advertising campaign ideas and promotional communications

● Support the coordination and rollout of advertising campaigns to achieve marketing and promotional objectives

Campaign Monitoring & Reporting

● Monitor and report on advertising campaign performance including engagement and response metrics

● Analyse campaign results to identify opportunities to improve advertising reach and effectiveness

● Prepare summaries of advertising activity and campaign outcomes for internal reporting

● Support adjustments to advertising campaigns based on performance insights

Digital Advertising Delivery

● Execute digital advertising campaigns across owned channels including email, SMS and social platforms

● Schedule and deploy advertising communications in line with campaign timelines and promotional calendars

● Coordinate with internal teams and external suppliers to produce and deliver advertising assets

● Maintain consistency of advertising content across all customer-facing communication channels

Customer Insights & Analytics

● Analyse customer behaviour, sales performance and marketing effectiveness.

● Use data to identify trends, opportunities and areas for optimisation.

● Establish reporting frameworks and KPIs across acquisition, retention, customer lifetime value and venue performance.

● Translate complex data into clear business recommendations.

About You

● 5+ years experience in advertising, customer strategy, growth marketing, brand strategy or customer experience roles.

● Proven experience developing running advertising strategies, customer acquisition and retention strategies.

● Strong understanding of CRM platforms (HS preferred), customer segmentation and marketing automation.

● Experience building loyalty, membership or subscription programs.

● Ability to analyse customer data and turn insights into actionable strategies.

● Strong stakeholder management and communication skills.

Nice to haves

● Experience within hospitality, food & beverage, spirits, or tourism

● Experience working with loyalty platforms and customer data platforms.

● Understanding of eCommerce and direct-to-consumer growth strategies.

● Familiarity with venue, tourism or experiential marketing environments.

Pay: $81,000.00 – $95,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in sydney nsw

Advertising & Customer Experience Manager

Building Services Customer Success Manager

Acct. Manager, Member Relations - AUS/NZ

Conference Registration Manager

Senior Client Success Manager, Enterprise

Accommodation Manager

Election Manager

Events Manager

Customer Success Manager

Customer Experience Manager Libraries

Customer Success Manager (ANZ)

Customer Operations Analyst

Team Leader Customer Service - Contact Centre

Office Manager

Office Manager

Key Account Manager, APAC/ Customer Experience Manager, APAC

Client Experience Manager

Customer Success Manager

Customer Support Manager

Customer Success Manager, ANZ - Major Accounts, Sydney

I want to receive the latest job alert for customer experience manager in sydney nsw

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