In-Demand Senior claims manager Jobs in Sydney, Nsw

Senior Manager, Group Claims
MetLife —Sydney NSW
- Full-time
- AI
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
19h
Senior Case Manager
Procare Group —Sydney NSW
- Full-time
- Case management
- Communication skills
- Time management
- Work from home
- Employee assistance program
12d
Senior Case Manager
Gallagher Bassett —Parramatta NSW
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee stock purchase plan
- Health insurance
Senior Manager Commercial Light Rail Contracts
Transport For NSW —Mascot NSW
- Full-time
- Communication skills
- Negotiation
Senior Procurement Manager, ANZ
Cover-More —North Sydney NSW
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Parental leave
Quick Apply
4d
Senior Manager Claims Tax Operations
TAL —Sydney NSW
- Full-time
- Hybrid work
- Financial services
Quick Apply
Senior Case Manager Level 1
Allianz —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Time management
Senior Contract Manager, APAC
Lightsource BP —Sydney NSW
- Engineering
- Education
- Bachelor's degree
- Health insurance
Senior Project Manager and Project Manager
Belmadar —Naremburn NSW
- Contract
- Microsoft Word
- Microsoft Excel
- Construction experience
Senior Manager - Insurance Transformation
EY —Sydney NSW
- Recruiting
- AI
- Parental leave
Senior Product Manager, Insurance
Aware Super —Sydney NSW
- Research
- Administrative experience
- Product management
- Work from home
- Gym membership
Senior Manager - Insurance Risk
Avant —Sydney NSW
- Full-time
- Hybrid work
- Finance
- Business
- Communication skills
4d
Senior Commercial Manager
HKA —Sydney NSW
- Hybrid work
- Administrative experience
- Leadership
- Communication skills
Quick Apply
Senior Project Manager
MAAS Group —Sydney NSW
- Weekend availability
- Office
Quick Apply
Senior Project Manager – Technology Transformation
EML —Sydney NSW
- Full-time
- PMP
- APIs
- Agile
- Work from home
- Parental leave
6d
Senior People Generalist / HR Manager
Xpansiv —Sydney NSW
- $135,000 - $150,000 a year
- Full-time
- Human resources
Senior Project Manager
Vanderlande Industries —Sydney NSW
- Full-time
- PMP
- Engineering
- Bachelor's degree
Senior Consultant or Manager - Actuarial - Financial Services
EY —Sydney NSW
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Parental leave
Senior Commercial Manager
CJC Management —Sydney NSW
- Full-time
- Negotiation
Senior Manager - Customer Support (Service Delivery)
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Bachelor's degree
Quick Apply

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Senior Manager, Group Claims

MetLife -
Sydney NSW

Apply Now

Job Details

Full-time
19 hours ago

Benefits

Parental leave
Employee assistance program
Paid volunteer leave
Life insurance

Qualifications

Risk management
AI
Leadership
Communication skills

Full Job Description

General Information

Location

Sydney, New South Wales

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

Posted Date

07-Sep-2026

Job ID

20318

Description and Requirements

The Senior Manager, Group Claims is responsible for leading the delivery of exceptional claims outcomes for one of MetLife Australia's Group Insurance clients.

The role provides strategic and operational leadership to a team of claims professionals, ensuring claims are managed fairly, efficiently and in accordance with legislative, regulatory and policy requirements. The Senior Manager is accountable for customer outcomes, operational performance, risk management, stakeholder engagement and people leadership.

Key Accountabilities

Claims Leadership & Service Delivery

Lead and manage the end-to-end delivery of Group Claims services for one of MetLife Australia’s Group Insurance clients.
Ensure fair, timely and policy-aligned claim decisions
Maintain oversight of complex, sensitive and high-risk claims matters.
Drive strong service, quality and customer outcomes
Ensure effective claims governance and oversight.
Deliver fair and sustainable claims outcomes

People Leadership & Capability

Lead, coach and develop a team of claims professionals.
Foster a high-performance team culture
Drive employee engagement, capability development and succession planning.
Provide clear performance expectations, coaching and feedback.
Foster an inclusive and psychologically safe working environment.

Customer & Stakeholder Management

Build strong relationships with key internal and external stakeholders.
Manage escalated customer concerns and complaints professionally and effectively.
Represent the Claims function in strategic business initiatives and governance forums.

Risk, Compliance & Governance

Ensure compliance with regulatory and governance requirements.
Maintain effective risk management practices across claims operations.
Identify and proactively address operational, conduct, regulatory and reputational risks.
Support internal audit, compliance reviews and risk assessment activities.
Promote ethical decision-making and sound judgement across the team.

Innovation, Data & AI Enablement

Champion the use of digital tools, data insights and emerging technologies to improve customer outcomes and operational effectiveness.
Support the responsible and ethical adoption of AI-enabled tools in accordance with company policies, governance standards and regulatory requirements.
Encourage the team to leverage technology and data-driven insights to enhance productivity, consistency and decision-making.
Foster a culture of continuous learning, innovation and adaptability.

Experience & Qualifications

Required

Extensive experience in life insurance, group insurance or claims management.
Demonstrated success leading large operational teams within a complex environment.
Proven experience managing complex claims portfolios and sensitive customer matters.
Strong stakeholder management and influencing skills.
Experience leading change, business improvement and operational excellence initiatives.
Strong understanding of risk management, governance and regulatory requirements.

Preferred

Tertiary qualification in Business, Insurance, Law, Health or a related discipline.
ANZIIF or other relevant insurance qualifications.
Experience leading transformation, digital or customer experience initiatives.

Key Capabilities

Leadership

Strategic thinking and business acumen.
Strong people leadership, coaching and talent development capability.
Ability to lead through change and ambiguity.
Excellent communication and stakeholder management skills.
Resilience, sound judgement and decision-making capability.

Technical & Operational

Strong knowledge of Group Insurance claims management.
Understanding of claims governance, legislation and regulatory obligations.
Experience managing complex, high-value or sensitive claims matters.
Strong operational management and service delivery capability.

Digital & AI Fluency

Demonstrates AI fluency and embraces emerging technologies to improve outcomes.
Confidently leverages digital tools, data and AI-enabled solutions to improve productivity, decision-making and customer outcomes.
Understands the opportunities, risks and governance considerations associated with AI and technology adoption.
Encourages teams to use technology responsibly while maintaining human judgement, empathy and accountability in decision-making.
Continuously develops digital capability and promotes a culture of learning and innovation.

Success Measures

Customer satisfaction and customer outcome measures.
Claims quality, service and productivity performance.
Employee engagement and team capability outcomes.
Risk, compliance and audit results.
Delivery of strategic and continuous improvement initiatives.
Successful adoption of digital and AI-enabled solutions that enhance efficiency and effectiveness.

Benefits We Offer

When you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.

About MetLife

Recognised on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Diversity Council of Australia Inclusive Employer Award, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Apply Now

Refine Your Search

senior claims manager jobs in sydney, nsw

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