In-Demand Helpdesk team leader Jobs in Sydney, Nsw

Client Support Agent
Sentral —Sydney NSW
- $75,000 a year
- Part-time
- Management
- Customer service
- SQL
Quick Apply
11d
IT Helpdesk Team Leader
systemsGo —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick Apply
Customer Service Officer
BGIS —Parramatta NSW
- $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
11d
Technical Team Lead
Techist —Sydney NSW
- $90,000 a year
- Full-time
- Hybrid work
- Scripting
- Work from home
Quick Apply
8d
Facilities Coordinator
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia
OMERS —Sydney NSW
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
Commercial Account Executive- Customer Growth
Klaviyo —Sydney NSW
- $110,000 a year
- AI
- Marketing
Quick Apply
10d
Facilities Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Quick Apply
Facilities Manager
JLL —Sydney NSW
- Management
- Health insurance
- Parental leave
Regional Operations Director
JLL —Sydney NSW
- Engineering
- Bachelor's degree
- Business
- Health insurance
- Parental leave
Regional Operations Director
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Engineering
- Bachelor's degree
- AI
- Health insurance
- Parental leave
Quick Apply
Precinct Facility Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Management
Quick Apply
3d
IT Operations Manager
Excolo Partners —Sydney NSW
- Contract

More jobs to discover

Find similar jobs that you might be interested in.

IT Helpdesk Team Leader
systemsGo —Sydney NSW
Lead on process improvements and manage the team to implement Global/Local programs. Receive and respond to incoming calls, e-mails, and/or work from ticketing…
Quick Apply
Client Support Agent
Sentral —Sydney NSW
Diploma or qualification in IT, Networking, or a related field. Our tailor-made solutions help administration staff, teachers and school leaders save valuable…
$75,000 a year
Quick Apply
11d

I want to receive the latest job alert for helpdesk team leader in sydney, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk team leader jobs near sydney, nsw

IT Operations Manager jobs in Sydney NSW

Facility Coordinator jobs in Sydney NSW

Facilities Manager jobs in Sydney NSW

Technical Lead jobs in Sydney NSW

Account Executive jobs in Sydney NSW

Customer Service Representative jobs in Parramatta NSW

Big W Team Member jobs in Rouse Hill Nsw

Team Member No Experience jobs in Hillcrest Qld

Assistant Team Leader jobs in Helidon Spa Qld

Regional Director jobs in New South Wales

Regional Director jobs in Victoria

Executive Director Government jobs in Sydney Nsw

Director Healthcare jobs in Canberra Act

Regional Construction jobs in Western Australia

Regional Director jobs in Greater Adelaide Sa

Regional Director jobs in South West Wa

It Regional Nsw jobs in New South Wales

Correctional Services jobs in Sydney Nsw

Sponsorship Visa For Community Services jobs in Springwood Qld

Community Services jobs in Bendigo Vic

Client Support Agent

Sentral -
Sydney NSW

Quick Apply

Job Details

Part-time
$75,000 a year
11 days ago

Qualifications

Management
Customer service
Learning technology
SQL
Analysis skills
ITIL
Diploma
Communication skills
Help desk
SDLC
Information Technology

Full Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for Client Support Agents to join our ever evolving Technical Support team and help shape the future of global commerce.

About The Role

This role is aligned to Sentral, (part of Global Payments) a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia.

As a Client Support Agent, you'll provide first and second-level support, troubleshoot technical issues, build strong customer relationships, and help schools get the most value from our software.

Salary

We are currently seeking candidates for both full-time (38 hours per week) and part-time (approximately 22.5 hours per week) opportunities.

The full-time salary is AUD $75,000 plus superannuation.

Part-time positions are available on the following schedules:

7:30am to 12:00pm, Monday to Friday
2:00pm to 7:00pm, Monday to Friday

The salary for part-time positions will be paid on a pro-rata basis, relative to the full-time salary and hours worked, plus superannuation.

What You’ll Own

Deliver support via phone, email, tickets, and online meetings
Troubleshoot and resolve software and technical issues
Guide customers through system setup and usage
Build trusted relationships with school users and administrators
Escalate complex issues and collaborate with senior support team members
Manage support tickets to meet service levels and customer satisfaction targets
Contribute to knowledge-sharing, self-help resources, and process improvements
Work closely with colleagues to enhance the customer experience

What You’ll Bring

2+ years' experience in customer service, helpdesk, or software support
Strong troubleshooting, problem-solving, and analytical skills
Excellent verbal and written communication skills
Ability to manage multiple priorities and work independently
Customer-focused, solutions-driven mindset
Passion for technology and learning new systems
Experience with cloud-based applications and web technologies
Understanding of customer service best practices and SLAs

It's a Bonus if You Have

Experience in Education, EdTech, or supporting schools
Knowledge of SQL, debugging tools, or ITIL principles
Understanding of SDLC and web-based applications
Diploma or qualification in IT, Networking, or a related field
Familiarity with Sentral or other school management systems

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

#LI-HYBRiD

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Quick Apply

Refine Your Search

helpdesk team leader jobs in sydney, nsw

Client Support Agent

IT Helpdesk Team Leader

Customer Service Officer

Technical Team Lead

Facilities Coordinator

Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia

Commercial Account Executive- Customer Growth

Facilities Manager

Facilities Manager

Regional Operations Director

Regional Operations Director

Precinct Facility Manager

IT Operations Manager

More jobs to discover

I want to receive the latest job alert for helpdesk team leader in sydney, nsw

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected