In-Demand Customer service officer Jobs in Sydney, Nsw

Part Time Customer Service Officer - Operations
Good Cycles —Alexandria NSW
- $36.81 - $66.26 an hour
- Part-time
- Bilingual
- CRM software
- Customer service
Quick Apply
12d
Customer Contact Centre Officer
Pickles Auctions —Sydney NSW
- Full-time
- Remote
- Customer service
- Organisational skills
- Communication skills
- Work from home
- Parental leave
4d
Technical Support & Onsite Services Officer
ICS —Caringbah NSW
- $80,000 - $85,000 a year
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
Quick Apply
11d
Rental Sales Officer
ANIS CAR AND TRUCK RENTAL —Auburn NSW
- $40 - $43 an hour
- Weekend availability
- Sales
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
9d
Customer Service Officer/Kiosk Attendant - Casual
Bayside City Council —Bexley NSW
- $32.97 - $36.93 an hour
- Customer service
- First Aid Certification
- On-the-job training
- Employee assistance program
11d
Customer Care Officer
ALFRESCO EMPORIUM —Brookvale NSW
- $75,000 - $85,000 a year
- Urgently hiring
- Communication skills
- Employee discount
Quick Apply
6d
EXPRESSION OF INTEREST - CUSTOMER SERVICE OFFICER - INBOUND NSW
Winc —Mascot NSW
- No weekends
- Hybrid work
- Hospitality
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Student Service Officer (Admin)
Wellington Education Group —Sydney NSW
- $30 - $40 an hour
- Management
- Customer service
- Microsoft Office
- Professional development assistance
Quick Apply
8d
Customer Liaison Officer
Transport For NSW —Burwood NSW
- $88,781 - $97,654 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
1d
Opportunities to work within DOOLEYS
DOOLEYS LIDCOMBE CATHOLIC CLUB LTD —Lidcombe NSW
- Customer service
Training Support Officer - Single Digital Patient Record
Single Digital Patient Record Implementation Authority —Sydney NSW
- $91,326 - $121,497 a year
- Weekend availability
- Hybrid work
- Administrative experience
- AI
- Communication skills
- Annual leave
11d
Administration - Home Support Officer
Uniting —Leichhardt NSW
- Part-time
- Customer service
- Microsoft Office
- No degree
- Employee assistance program
11d
Business Support Officer
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Communication skills
- Work from home
- Employee assistance program
12d
Bookings & Community Centre Officer - Casual
Cumberland Council —Merrylands NSW
- $40.90 - $50.10 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
13d
Senior Customer Service Officer
Garlo's Pies —Kingsgrove NSW
- $80,000 - $90,000 a year
- Full-time
- Customer service
- Café
- Communication skills
Quick Apply
Student Administration Officer Complaints
TAFE NSW —South Sydney NSW
- $97,771 - $105,290 a year
- Full-time
8d
Freight Air Cargo Examination Officer - Sydney
ISS —Sydney NSW
- Rotating roster
- On-the-job training
- Employee assistance program
Senior Client Service Officer - Estate Planning and Administration
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Parental leave
- Employee assistance program
6d
Retail Customer Service Officer
Australia Post —Hornsby NSW
- $28.58 - $30.55 an hour
- Part-time
- Customer service
- Administrative experience
- Cash handling
7d
Complaint Resolution Officer
Department of Customer Service —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Case management
- In-person
4d

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Part Time Customer Service Officer - Operations

Good Cycles -
Alexandria NSW

Quick Apply

Job Details

Part-time | Casual
$36.81 - $66.26 an hour
12 days ago

Qualifications

Bilingual
CRM software
Multilingual
Customer service
Data analysis skills
SQL
Organisational skills
Communication skills

Full Job Description

Lime is looking for a Part Time Customer Service Officer to join our Sydney Operations team.

In this role, you'll be responsible for delivering an exceptional customer experience for Lime riders, community members, and city stakeholders. You'll ensure every interaction is handled with empathy, professionalism, and a solutions-focused approach, while helping identify trends and opportunities to continuously improve our customer experience.

What You'll Do

Manage customer service tickets daily, ensuring riders, community members, and stakeholders receive a positive and consistent experience.
Respond to customer enquiries across multiple channels, providing clear, timely, and empathetic support.
Manage escalated customer calls, emails, and cases, including enquiries from community stakeholders and local government representatives.
Champion customer experience by identifying recurring issues and escalating insights to relevant internal teams.
Analyse qualitative and quantitative customer data to identify trends, pain points, and opportunities to improve the end-user experience.
Work closely with Customer Service and Local Operations teams to ensure customer outcomes align with operational KPIs.
Support continuous improvement initiatives through quality assurance activities, including calibrations, audits, and feedback.
Assist in developing and maintaining customer experience documentation, including customer guidelines, workflows, and training materials to support service consistency and regulatory compliance.
Represent Lime professionally in all customer, community, and stakeholder interactions.

About You

You'll be someone who enjoys helping people and thrives in a fast-paced, customer-focused environment.

You'll also have:

A genuine passion for delivering outstanding customer service.
Excellent written and verbal communication skills.
The ability to manage a variety of customer interactions with empathy, professionalism, and sound judgement.
Experience using customer service platforms, CRM systems, ticketing software, or workflow management tools (highly regarded).
Strong organisational skills with the ability to prioritise competing tasks.
Confidence working both independently and as part of a collaborative team.
Experience with process automation, SQL, or data analysis is advantageous but not essential.
Experience working in diverse or multicultural environments and bilingual language skills are highly regarded.

What We Offer

A supportive and collaborative team environment.
Opportunities to contribute to improving sustainable transport across Sydney.
Ongoing learning and development opportunities.
The chance to make a real impact on the customer experience for one of the world's leading shared mobility providers.

Salary

This role is covered by the Clerks – Private Sector Award 2020 (MA000002) at Year 2, Level 1.

The hourly rate ranges from $35.15 to $63.27, depending on the day and time worked, with applicable penalty rates for evenings, weekends, and public holidays. Most shifts will be at the $35.15 rate.

Pay: $36.81 – $66.26 per hour

Work Location: In person

Quick Apply

Refine Your Search

customer service officer jobs in sydney, nsw

Part Time Customer Service Officer - Operations

Customer Contact Centre Officer

Technical Support & Onsite Services Officer

Rental Sales Officer

Customer Service Officer/Kiosk Attendant - Casual

Customer Care Officer

EXPRESSION OF INTEREST - CUSTOMER SERVICE OFFICER - INBOUND NSW

Student Service Officer (Admin)

Customer Liaison Officer

Opportunities to work within DOOLEYS

Training Support Officer - Single Digital Patient Record

Administration - Home Support Officer

Business Support Officer

Bookings & Community Centre Officer - Casual

Senior Customer Service Officer

Student Administration Officer Complaints

Freight Air Cargo Examination Officer - Sydney

Senior Client Service Officer - Estate Planning and Administration

Retail Customer Service Officer

Complaint Resolution Officer

I want to receive the latest job alert for customer service officer in sydney, nsw

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