In-Demand Customer banking specialist Jobs in Sydney, Nsw

Customer Experience Specialist
Healius Corp. —Sydney NSW
- Overtime
- Customer service
- Writing skills
- Communication skills
- Health insurance
- On-the-job training
8d
Operations Associate
Corpay —Sydney NSW
- Full-time
- Microsoft Excel
- Office
- Administrative experience
13d
Customer Onboarding & Contact Centre Specialist
Independent Reserve —Sydney NSW
- Full-time
- CRM software
- Sales
- Customer service
Quick Apply
8d
Operations Specialist - Sydney - Australia
Travelex —Sydney NSW
- Full-time
- Hybrid work
- Data entry
- Communication skills
- Health insurance
- Parental leave
Senior Operations Associate
Corpay —Sydney NSW
- Full-time
- Microsoft Excel
- Office
- Administrative experience
13d
Senior Associate / AVP Project Finance Specialist, Institutional Banking Group, DBS Australia (Sydney)
DBS Bank —Sydney NSW
- Full-time
- Research
- Finance
- Analysis skills
Lending Specialist - 210 George St
Bank of Queensland —Sydney NSW
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
Team Leader Settlement and Funding Operations (BOQS)
Bank of Queensland —Sydney NSW
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
6d
Lending Service Operations Officer
Bank of Queensland —Sydney NSW
- Full-time
- Customer service
- Parental leave
- Employee assistance program
14d
Marketing Specialist
Tyre Nation Pty Ltd —Moorebank NSW
- $85,000 - $95,000 a year
- Full-time
- Management
- English
- Finance
Quick Apply
3d
Client Service Consultant - Wealth
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Management
- Customer service
- Typing
- Annual leave
- Work from home
Customer Relations Manager
Commonwealth Bank —Sydney NSW
- Full-time
- Communication skills
- Negotiation
- Time management
Manager – Assurance, Financial Crime Risk
AMP Limited —Sydney NSW
- Full-time
- Finance
- Financial services
- Business
7d
Marketing Specialist – Regulatory Compliance / RegTech
LexisNexis —Sydney NSW
- Full-time
- Hybrid work
- Annual leave
Marketing Specialist – Regulatory Compliance / RegTech
RELX —Sydney NSW
- Full-time
- Hybrid work
- Annual leave
Mobile Banker - Sydney - ME Bank
Bank of Queensland —Sydney NSW
- Full-time
- Parental leave
- Employee assistance program
Complaints Education & QA Adviser
Bank Australia —Mascot NSW
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Parental leave
- Gym membership
5d
Analyst | Financial Services - Regulatory Audit | Sydney
Deloitte —Sydney NSW
- Finance
- Financial services
- Business
- Parental leave
8d
Dispute Resolutions Specialist
Brighte Capital —Sydney NSW
- Full-time
- AI
Manager – Bank Advisory, Financial Crime Risk
AMP Limited —Sydney NSW
- Full-time
- Finance
- Business

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Customer Experience Specialist

Healius Corp. -
Sydney NSW

Apply Now

Job Details

Casual
8 days ago

Benefits

Health insurance
On-the-job training
Employee assistance program
Insurance services

Qualifications

Customer service
Writing skills
Communication skills

Full Job Description

Job Reference: 19697

Location: North Ryde, NSW 2113

Role: Permanent, Full time 38 hours per week

Schedule: Fixed hours between Monday to Sunday 7am to 9pm

Why You Will Be Excited About This Role

At Laverty Pathology, a Healius business, we all have one thing in common, we are passionate about making a difference to the health of Australians.

And right now, it’s an exciting time to join us as we build a digital future for healthcare, whilst keeping our focus on providing excellent customer experiences and ultimately providing positive patient outcomes.

You will be a part of something pretty special as you join our passionate network of 250 contact centre staff operating across Australia and our mission to be the best pathology provider in Australia.

About Us

Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

About The Role
Ready to make an impact? Our Customer Experience Specialists are committed to providing the support our customers need while delivering outstanding service. In this fast-paced role, you'll be part of a vibrant & empathetic team that ensures quality patient care, making every interaction count.

Reporting to the Customer Experience People Leader, you will be taking mostly inbound, with some outbound phone calls regarding confidential patient pathology results.

You will be using your excellent communication and listening skills to liaise with a range of both internal and external stakeholders including Patients, Doctors, Vets, Health Care Professionals, Commercial Clients, and Internal Customers.

There are a range of shifts across 7 days a week, with overtime loading available and 2 weeks of on the job training provided to ensure you are set up for success!

Best of all? You will be coming in to work every day with purpose as you make a real difference to the health of communities across Australia.

Responsibilities:

Taking a high volume of up to 150 inbound (and some outbound) calls per day- creating an exceptional experience to both internal & external stakeholders
Prioritising important and urgent interactions to ensure optimal health and business outcomes, such as clinically significant results
Ensuring high levels of satisfaction, experience and customer advocacy
Being the first point of contact to resolve complaints
Maintaining consistent compliance with all policies and procedures ensuring efficiency, productivity and accuracy
Actively identifying and proposing innovation and change opportunities and participate in a culture of continual improvement

About You

You will be an empathetic customer service professional with a drive to work for a meaningful industry, as you make a difference to the health of patients across NSW.

You will have a mature approach and be able to communicate with a range of stakeholders, with the ability to handle sensitive & confidential information.

Key attributes include:

Exceptional communication skills both verbally and in writing as you work closely with team members and other departments
Experience in a customer service environment, this may have been in any industry
Great team player attitude
The desire to work in a fast-paced working environment
The ability to follow protocols and procedures and a high level of attention to detail
Basic IT skills with the ability to pick up new systems

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.

Benefits and Wellbeing

As part of working for Healius, you will have access to a range of exciting benefits including:

Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
Fitness Passport – Access top fitness centres across Australia at a subsidised rate
Corporate health insurance discounts, banking benefits and novated leasing consultations
An e-learning platform with access to a library of courses and learning paths
An Employee Assistance Program (EAP) dedicated to employee health and wellbeing provided by professional coaches

Our Commitment To Diversity & Inclusion

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply

If you would like further details please email [email protected].
See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius are committed to responding to every applicant.

Apply Now

Refine Your Search

customer banking specialist jobs in sydney, nsw

Customer Experience Specialist

Operations Associate

Customer Onboarding & Contact Centre Specialist

Operations Specialist - Sydney - Australia

Senior Operations Associate

Senior Associate / AVP Project Finance Specialist, Institutional Banking Group, DBS Australia (Sydney)

Lending Specialist - 210 George St

Team Leader Settlement and Funding Operations (BOQS)

Lending Service Operations Officer

Marketing Specialist

Client Service Consultant - Wealth

Customer Relations Manager

Manager – Assurance, Financial Crime Risk

Marketing Specialist – Regulatory Compliance / RegTech

Marketing Specialist – Regulatory Compliance / RegTech

Mobile Banker - Sydney - ME Bank

Complaints Education & QA Adviser

Analyst | Financial Services - Regulatory Audit | Sydney

Dispute Resolutions Specialist

Manager – Bank Advisory, Financial Crime Risk

I want to receive the latest job alert for customer banking specialist in sydney, nsw

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