In-Demand Crm specialist Jobs in Sydney, Nsw

CRM Specialist
Guardian News & Media —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- AI
- Annual leave
- Employee assistance program
13d
CRM Specialist | Tapestry ANZ | Coach and Kate Spade
Tapestry —Sydney NSW
- Full-time
- CRM software
- Microsoft Excel
- Marketing
- Employee discount
CRM Specialist
Blue Light Card —Sydney NSW
- Hybrid work
- CRM software
- APIs
- Marketing
- Health insurance
- Annual leave
13d
Client Services Event Specialist - Global Growth Experiences Start up
ClassBento —Chatswood NSW
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
12d
CRM Specialist
Hello Molly —Alexandria NSW
- Full-time
- CRM software
- Google Suite
- Microsoft Office
Quick Apply
9d
Online Customer Service Specialist
Jivaro —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Remote
- CRM software
- Customer service
- AI
eCommerce Specialist
Jivaro —Parramatta NSW
- $80,000 a year
- Full-time
- Merchandising
- Marketing
Business Development Representative
Mako Partners —Peakhurst NSW
- $62,000 - $80,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick Apply
12d
Initiative and Solutions Specialist- Customer Operations
AbbVie —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Microsoft Office
18h
Digital Marketing Specialist
Jivaro —Rosebery NSW
- $80,000 - $90,000 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Merchandising
- Parental leave
Paid Media Specialist
Jivaro —Sydney NSW
- $110,000 - $115,000 a year
- Full-time
- Presentation skills
- Wellness program
- Parental leave
Customer Delivery Success Specialist
King Living —Turrella NSW
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Parental leave
Quick Apply
CRM Marketing and Communications Specialist
Cerebral Palsy Alliance —Allambie Heights NSW
- Full-time
- CRM software
- Salesforce
- Writing skills
- Parental leave
- Employee assistance program
5d
Operations Specialist
VGW Australia —Sydney NSW
- CRM software
- Customer service
- Salesforce
Quick Apply
Performance Marketing Specialist
Ansarada —The Rocks NSW
- Full-time
- CRM software
- Salesforce
- Analysis skills
- Health insurance
- Annual leave
Global Institutional, Relationship Management, Based in Sydney
TIAA —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Specialist - Agent Solutions
Domain Group —Pyrmont NSW
- Hybrid work
- CRM software
- Presentation skills
- Parental leave
Pursuit & Proposals Marketing Specialist
Gensler —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Profit sharing
- Health insurance
Member Relations Specialist
Avant —Sydney NSW
- Full-time
- CRM software
- Sales
- Customer service
Customer Success Specialist
Standards Australia —Sydney NSW
- Full-time
- CRM software
- Management
- Microsoft Office
Quick Apply

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CRM Specialist

Guardian News & Media -
Sydney NSW

Apply Now

Job Details

Full-time
13 days ago

Benefits

Annual leave
Employee assistance program
Paid volunteer leave
Salary packaging

Qualifications

CRM software
Management
AI
Communication skills

Full Job Description

We are seeking a highly capable CRM specialist to join the Guardian's Australia team on a full-time, permanent basis in our Sydney office. This opportunity is designed to support Guardian Australia's reader revenue and reader engagement ambitions by serving as the region's in-house expert on CRM. You will embed deep hands-on expertise in-market to take local ownership of CRM engagement, while maintaining strong alignment with global best practices by working closely with our expert CRM teams in the UK and US.

In this role you will…

Deliver multi-channel and measurable reader and supporter journeys and campaigns using our CRM tools (Braze, mParticle), email-building tool (Taxi), and in-house channel management infrastructure, working closely with global and local teams.
Become an expert Braze user, supporting and promoting its effective use within the business; actively attending regular knowledge sessions and meetings with central teams in the UK to ensure best practices are executed in the Australian market.
Become knowledgeable and proficient on our audience segmentations and available data points to create new customer journeys or optimise existing ones.
Become knowledgeable and proficient on internal Guardian guidelines around privacy and consent, and use this knowledge to shape CRM strategies for the Australian market.
Take local ownership of ongoing CRM engagement and reader revenue activity, with a specific focus on building direct relationships and habits, converting readers into supporters, keeping supporters engaged, and reducing supporter churn.
Develop, build and provide quality assurance on customer data segments for communications via Braze.
Provide assistance to other regions, including quality assurance checks on campaigns.
Work with senior managers to define targets, produce accurate reporting, and monitor benchmarks relating to engagement and acquisition performance, providing recommendations for future activity.
Contribute to design briefs and work closely with colleagues to ensure that delivered assets are up to specification, deployed optimally and effective in delivering against objectives.
Present plans and activity performance to a broad range of stakeholders, taking part in team and cross functional meetings in-person and remotely.

You'll bring….

Knowledge and experience

At least three years experience in a CRM role.
Demonstrated understanding of core CRM principles such as segmentation, automation and journey design.
Working knowledge of HTML.
Prior experience using Braze is preferred but not essential.

Skills / behaviours

Impeccable attention to detail and understanding of CRM best practices.
Ability to grasp new concepts and technical instructions quickly.
Adaptable, self-motivated and proactive.
Good eye for design and user experience.
Keen interest in news and current affairs.
Strong, clear, concise communicator with strong written English.
Good at digesting and critically assessing strategy and plans.
Team player with strong soft skills and the ability to build productive and collaborative working relationships.
Strategic and critical thinker.
Excellent time-management and organisation skills, with the ability to prioritise and balance competing tasks and meet deadlines, and keep stakeholders informed.
A strong interest in, and understanding of, the Guardian brand.
Willingness and ability to attend out-of-hours virtual meetings with UK and US counterparts.

About working at Guardian Australia…

Hybrid working
Employee assistance program (EAP) to support employee wellbeing
Paid volunteer leave
Dedicated diversity and inclusion employee groups, action plans (including our Reconciliation Action Plan) and cultural competency training
Guardian digital subscription

For more information please view the full job description here.

To apply for this position, please apply online and upload your résumé (maximum three pages) plus covering letter. In your covering letter please outline your motivation for applying for the role and why you think you are suitable.

Closing date for applications: Thursday 16 July 2026

If you have application questions or if you require an adjustment to be made during the recruitment process, please email [email protected]

We believe that our role in the Australian media is to give a voice to the most marginalised people in society and value and respect all differences in all people — including people of colour, Aboriginal and Torres Strait Islander peoples, people from different social classes, people with diverse gender and sexual identities, and people with disabilities (seen and unseen). We believe that these communities must be centred in the work we do, bringing a new perspective and a diversity of thought. We also encourage flexible working and aim to create a work environment where all employees feel respected.

We value honesty in your application.

AI generated content must not be presented as your own work. Please review our guidance on the use of AI in your application here.

Job Number

1235

Location

Sydney, New South Wales, Australia

Business Area

Strategy & Delivery

Employment Type

Full time

Benefits

Learning and development

We invest in the growth and development of our colleagues to ensure our staff can reach their maximum potential.
Workplace giving

Guardian Australia’s workplace giving programme encourages staff to support eligible charities through fortnightly payroll donations.
Annual leave purchase scheme

This scheme allows eligible employees to purchase up to five additional days of annual leave on top of their entitlement.
Volunteering

Guardian Australia is committed to community engagement and supports employees to do one day of paid volunteer leave per year.
Salary sacrifice

Staff may elect to make additional personal contributions to their superannuation through voluntary salary sacrifice from their pre-tax salary.

Apply Now

Refine Your Search

crm specialist jobs in sydney, nsw

CRM Specialist

CRM Specialist | Tapestry ANZ | Coach and Kate Spade

CRM Specialist

Client Services Event Specialist - Global Growth Experiences Start up

CRM Specialist

Online Customer Service Specialist

eCommerce Specialist

Business Development Representative

Initiative and Solutions Specialist- Customer Operations

Digital Marketing Specialist

Paid Media Specialist

Customer Delivery Success Specialist

CRM Marketing and Communications Specialist

Operations Specialist

Performance Marketing Specialist

Global Institutional, Relationship Management, Based in Sydney

Customer Success Specialist - Agent Solutions

Pursuit & Proposals Marketing Specialist

Member Relations Specialist

Customer Success Specialist

I want to receive the latest job alert for crm specialist in sydney, nsw

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